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Which type of maintenance involves changing an operational system to make it more efficient reliable or maintainable?
Perfective maintenance refers to changes made to an information system in order to add new features or to improve the processing performance. It's involves changing an operational system to make it more efficient, effective and reliable.
Is a process that monitors current activity and performance levels anticipates future activity and forecasts the resources needed to provide desired levels of service?
Reorganizing ANSWER: b RATIONALE: Capacity planning is a process that monitors current activity and performance levels, anticipates future activity, and forecasts the resources needed to provide desired levels of service.
What are the four major activities that occur within maintenance?
Four major activities occur within maintenance: obtaining maintenance requests, transforming requests into changes, designing changes, and implementing changes.
Which SDLC phase is analogous to the maintenance process of obtaining a maintenance request?
The systems analysis SDLC phase is analogous to the maintenance process of obtaining maintenance requests.