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11) In the management process, which of the following is an activity associated with the leadingfunction?A) maintaining employee moraleB) setting performance standardsC) establishing departmentsD) training new employeesE) developing proceduresAnswer:Explanation: The management process includes five functions--planning, organizing, staffing,leading, and controlling. The leading function requires a manager to get employees toaccomplish their jobs, maintaining morale, and motivating subordinates.A
12) Personnel activities associated with human resource management most likely includes all ofthe following EXCEPT ________.E
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13) Which of the following best explains why human resource management is important to allmanagers?D
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14) According to experts, the primary hindrance to a firm's productivity is its inability to________.B
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