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Ch.12 Teams: Processes and CommunicationTEAM PROCESSES AND COMMUNICATIONTeam process- reflects the different types of communications, activities, andinteractions that occur within teams that contribute to their ultimate endgoalsoProcesses have a strong effect on team effectivenessProcesses can be visible and not so visible—ex. The “cohesion” felt bymembers of the crew or “shared mental models” that cause them to worktogether effectivelyWHY ARE SOME TEAMS MORE THAN THE SUM OF THEIR PARTSProcess gain- getting more from the team than you would expect according tothe capabilities of individual membersoSynonymous with “synergy”Process loss- or getting less from the team than you would expect based onthe capabilities of its individual membersoHave to work to not only accomplish ones own tasks but alsocoordinate their activities with the activities of their teammatesCoordination loss- consumes time and energy that could otherwise bedevoted to the task activityoOften driven by production blocking- which occurs when membershave to wait on one another before they can do their part of the teamworkoMotivational loss- loss in team productivity that occurs when teammembers don’t work as hard as they couldoSocial loafing- reduced accountability, members exert less effort whenworking on team tasks than they would if they worked alone on thosesame tasksTask-work ProcessesTask-work processes- which are activities of team members that relatedirectly to the accomplishments of team tasksoOccurs anytime the team members interact with the tools ortechnologies that are used to complete their workCreative BehavioroActivities are focused on generating novel and useful ideas andsolutionsoBrainstorming- best know activity to foster creative behavior, involvesface-to-face meeting of team members in which each offers as manyideas as possible about some focal problem or issue1. Express all ideas that come to mind2. Go for quantity of ideas rather than quality3. Don’t criticize or evaluate the ideas of others4. Build on the ideas of others
Doesn’t always work as well as if individuals would be come upwith the ideas on their own and then pooled together ideas as agroupThis is because social loafing has a tendency to occur inbrainstorming sessions, criticizing may occur, andresults in production blocking because have to wait forothers to express ideasOrganizations use anyway because brainstorming is well-known, benefits beyond just generating ideasLimitations can be addressed by nominal group technique- thisprocess starts off by bringing the team together and outliningthe purpose of the meeting, then individuals write their ideason a piece of paper, and then share ideas afterwards in a round-robin kind of fashion, then back to individual fashion to rankideas on a card they submit to a facilitatorHelps stop social loafing and production blocking
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Tags
team members, Interpersonal relationship, training team