Scheduled maintenance: Saturday, September 10 from 11PM to 12AM PDT
Home
Subjects
Expert solutions
Create
Log in
Sign up
Upgrade to remove ads
Only ₩37,125/year
- Social Science
- Sociology
- Management
-
Flashcards
-
Learn
-
Test
-
Match
-
Flashcards
-
Learn
-
Test
-
Match
Terms in this set (50)
An important input to the Plan Quality Management process is requirements documentation. This is because:
a) The organization will have a uniform set of specific quality requirements that must be adhered to by every project.
b) Requirements include the schedule and cost information that must be balanced against quality needs
for the project.
c) Requirements documentation captures the stakeholder expectations that should be met by the project.
d) The sponsor's directives for the project's level of quality are expressed in the requirements.
c) Requirements documentation captures the stakeholder expectations that should be met by the project.
All of the following are continuous improvement frameworks that are compatible with
ISO
quality standards EXCEPT:
a) Inspection over Prevention
b) Lean Six Sigma
c) Six Sigma (DMAIC)
d) Total Quality Management (TQM)
a) Inspection over Prevention
What cycle is the basis for quality improvement?
a) DMAIC
b) PDCA
c) DOE
d) TQM
b) PDCA
All of these are components of a workflow diagram
called the SIPOC model EXCEPT :
a) Customer
b) Process
c) Input
d) Solution
d) Solution
The PMBOK® Guide defines quality as:
a) Exceeding customer expectations by delivering more than they requested.
b) Achieving the highest possible level of quality using objective measures.
c) The degree to which a set of inherent characteristics fulfills requirements.
d) A category used to distinguish
items that have the same functional use.
c) The degree to which a set of inherent characteristics fulfills requirements.
During quality management planning, the project manager and team determine what will be measured during the Control Quality process. Project or product attributes such as on-time performance, defect frequency, and costs vs. budget are known as ________.
a) Quality metrics.
b) Quality
thresholds.
c) Quality tolerances.
d) Quality boundaries.
a) Quality metrics.
Preventive action is defined as ________.
a) Changes to formally controlled project documents.
b) An intentional activity that realigns the performance of the project work with the project
management plan.
c) An intentional activity that ensures the future performance of the project work is aligned
with the project
management plan.
d) An intentional activity to modify a nonconforming product or product sub-component.
c) An intentional activity that ensures the future performance of the project work is aligned
with the project management plan.
The process of "auditing the quality requirements and results from quality control measurements to ensure that appropriate quality standards and operational definitions are
used" is called:
a) Plan Quality Management
b) Develop Project Management Plan
c) Perform Quality Assurance
d) Control Quality
c) Perform Quality Assurance
Once the project management plan is complete and accepted by the stakeholders, the
approved plan is __________.
a) Reviewed.
b) Baselined.
c) Followed.
d) Documented.
b) Baselined.
Learning from the past and understanding cause-and-effect relationships to predict future behavior pertain to which part of Deming's Profound Knowledge System?
a) Systems
b) Variation
c) Knowledge
d) Psychology
c) Knowledge
The Project Procurement Knowledge Area includes all of the following processes EXCEPT:
Plan Procurement Management
Conduct Procurements
Schedule Procurements
Control Procurements
Schedule Procurements
In order to plan for procurements, the project team uses a project document that includes a list of deliverables, acceptance criteria, project assumptions and constraints, and a description of the product, service or result. This document is called the _________.
a) Work Breakdown Structure (WBS)
Project Charter
Project Contract
Project Scope Statement
Project Scope Statement
One output of the Plan Procurement Management process is the ________, a document that describes the item to be procured "in sufficient detail to allow prospective sellers to determine if they are capable of providing the products, services or results".
a) Request for proposal
Procurement statement of work
Scope statement
Procurement management
plan
Procurement statement of work
Source selection criteria from the Plan Procurement Management process might include all of these outputs EXCEPT:
a) Technical approach
Financial capacity
Expert judgment
Risk
Expert judgment
A ____________ analysis is a technique that results in a decision about whether
particular work can best be accomplished by the project team, or should be purchased from external sources.
Make-or-Buy
SWOT
Sensitivity
Vendor
Make-or-Buy
Which contract type requires the buyer to precisely specify the product or services being procured?
Time and material
Cost reimbursable
Fixed Price
Incentive fee
Fixed Price
What is a hybrid type of arrangement that is often used for staff augmentation or any outside support where a precise statement of work cannot be prescribed, and often includes a notto-exceed value and time limit to prevent unlimited cost growth?
a) Time and material
Cost reimbursable
Fixed Price
Incentive fee
a) Time and material
The type of procurement document
that might be used to request prices for standard products or services is called a _____:
a) Request for Proposal (RFP)
Request for Information (RFI)
Invitation for Negotiation (IFN)
Request for Quotation (RFQ)
Request for Quotation (RFQ)
Which of these is a proposal evaluation technique used for complex procurements, where source selection will be made based on seller responses to previously
defined criteria?
a) Bidder's conference
Weighting system
Independent estimates
Advertising
Weighting system
Procurement performance reviews, contract change control system, payment systems and performance reporting are all tools and techniques for which procurement process?
a) Plan Procurement Management
Conduct Procurements
Close Procurements
Control Procurements
Control Procurements
____ is the process of "confirming human resource availability and obtaining the team necessary to complete project activities".
Plan Human Resource Management
Acquire Project Team
Develop Project Team
Manage Project Team
Acquire Project Team
The project manager's ability to influence others plays an
important role in ______ with functional managers to secure project staff assignments.
Demanding
Requesting
Meeting
Negotiating
Negotiating
All of these are stages of team development EXCEPT:
Adjourning
Storming
Learning
Performing
Learning
______ establish clear expectations regarding acceptable
behavior by project team members, and may cover topics such as protecting confidentiality, establishing trust and handling conflict.
Employee handbook
Ground rules
Management by objectives
Personnel directives
Ground rules
The objective of the ______ process is to improve competencies, team member interaction, and overall team environment to enhance project performance.
Plan Human Resource
Management
Acquire Project Team
Develop Project Team
Manage Project Team
Develop Project Team
All of these are techniques for managing project conflicts EXCEPT:
Smooth / Accommodate
Withdraw / Avoid
Dictate / Enforce
Collaborate / Problem Solve
Dictate / Enforce
A document used to manage points of
discussion or dispute that arise during projects, in order to monitor them and insure that they are resolved and add them to lessons learned, is called a(n) _____:
Risk register
Stakeholder register
SWOT analysis
Issue log
Issue log
Part of the team development process that helps to ensure team success involves ______ and _______ desirable behavior.
Modeling and Demonstrating
Recognizing
and Rewarding
Documenting and Observing
Requiring and Confirming
Recognizing and Rewarding
The process of communicating with stakeholders and working with them to meet their expectations, address issues as they occur, and obtain their continued commitment to the success of the project is called ______:
Manage Stakeholder Engagement
Control Stakeholder Engagement
Control Communications
Manage Project Team
Manage Stakeholder Engagement
An output of the process Develop Project Team, an evaluation of the team's success in achieving project objectives for schedule, budget and quality levels, is called team ____.
Project performance review
Performance assessments
Annual review
Work performance reporting
Performance assessments
Which aspect of project management includes "collecting, measuring, and distributing performance information, and assessing measurements and trends to effect process improvements"?
Controlling
Monitoring
Executing
Closing
Monitoring
Juan is a project manager for a project that has been baselined and is now underway. When a customer approaches Juan and asks him to
increase the project's scope, Juan's response should be to __________:
Comply with the customer's request if it seems reasonable
Determine the schedule performance index (SPI)
Perform integrated change control
Calculate the Estimate to Complete (ETC)
Perform integrated change control
Of the two, ________ is less expensive and more preferable than ________.
Prevention; inspection
Precision; accuracy
Accuracy; precision
Accuracy; precision
The upper and lower ______ are often +/- 3 standard deviations (3 sigma) around a process (mean (average)
Specification limits
Tolerances
Thresholds
Control limits
Specification limits
__________ is the "process of implementing risk response
plans, tracking identified risks, monitoring residual risks, identifying new risks and evaluating risk process effectiveness throughout the project."
Issue Management
Change Control
Control Risks
Preventive action
Control Risks
Which quality control tool is a special type of vertical bar chart that is used to identify the primary (vital few) sources that are responsible for causing most of a
problem's effects, often referred to as the 80/20 rule?
Cause-and-effect diagram
Pareto Diagram
Control Chart
Force Field Analysis
Pareto Diagram
Which quality control tool is sometimes referred to as a "fishbone diagram", as it places a problem statement at the head of the fishbone and uses each "big bone" in the fish's skeleton as a category of probable cause, in order to determine the root
cause of the problem?
Cause-and-effect diagram
Pareto Diagram
Control Chart
Force Field Analysis
Cause-and-effect diagram
Good project management practice suggests a need to include a _______ within the cost baseline in order to cover identified risks that are accepted, and for which responses have been developed.
Contingency reserve
Project buffer
Control account
Management
reserve
Contingency reserve
The "methodology that combines scope, schedule, and resource measurements to assess project performance and progress" is called ______________.
Cost management (CM)
Funding limit reconciliation
Triple constraint management
Earned value management (EVM)
Earned value management (EVM)
The
"To Complete Performance Index" (TCPI) is a measure of the cost performance required in order to finish the outstanding work within the remaining budget. The formula for this index is: _________
BAC - EAC
AC + BAC - EV
EV / AC
(BAC - EV) / (BAC - AC)
(BAC - EV) / (BAC - AC)
The process of meeting with customers and / or key stakeholders to formalize acceptance of completed project deliverables is
called __________.
Validate scope
Control scope
Close procurements
Manage stakeholders
Validate scope
During which project management process would a company auditor verify that all contracts have been completed and all required purchasing standards and methodologies have been followed for the project?
Validate scope
Close procurements
Close project or phase
Conduct
procurements
Close procurements
Terminations for _____ often result from a problem with the project's cost, schedule or performance.
Convenience
Completion
Default
Confidence
Default
At the end of the project or phase, lessons learned are finalized and transferred to the company knowledge base for future use.
These lessons learned can include all of the following EXCEPT:
Project issues log
Individual performance reviews
Project risk register
Which techniques did and did not work well
Individual performance reviews
If the buyer decides to terminate a project early, his or her responsibilities to the contractor are laid out in the project's _________.
Work breakdown structure (WBS)
Communications plan
Scope statement
Procurement agreement
...
During the "close project or phase" process, the team and project manager may wish to review the _______.
Project charter
Scope baseline
Schedule baseline
All of the above
All of the above
What key input is required before a project or
project phase can move to the closing stage?
Accepted deliverables
Project management plan
Risk response strategies
Stakeholder register
Accepted deliverables
The new management team at a large company has re-evaluated ongoing initiatives and has identified new goals and objectives for the year. They direct that all contracts in progress be terminated immediately. This is an example of ________.
Management by objectives
Termination for cause
Termination for convenience
Decision by consensus
Termination for convenience
The Close Project or Phase process includes all planned activities necessary to ______.
Process change requests according to the project's change control system
Transfer the project's products, services or results to the next phase or to production or operations
Assess performance to determine whether any corrective or preventive actions are necessary
Manage risks and implement risk response strategies
Transfer the project's products, services or results to the next phase or to production or operations
During administrative closure of the project or phase, the organizational process assets that are updated include all of the following EXCEPT:
Project files
Formal documentation of project / phase completion
Historical information and lessons learned
Project charter
Project charter
Sets with similar termsMidterm
55 terms
Charlotteyufei
thmbtg - terms
1,982 terms
thewiseguy99
Exam #2
125 terms
Miss_Tracee
PMP 4: Project Integration Management
119 terms
Nisha71281
Project Management Final
70 terms
seananigans
Chapter 15
12 terms
Selenium12
PM Chapters 1-5
64 terms
zach_robinson9
PM Ch. 13 Assignment
12 terms
pearbear98
Other sets by this creatorITTO
49 terms
alam917
47 Processes, Knowledge Area & Process Group, CAPM
47 terms
alam917
CAPM PMI ITTO Study Guide - 6th Edition
123 terms
alam917
CAPM Chapter 9 Managing Project Resources
37 terms
alam917
Other Quizlet setshealth study guided
70 terms
alela125
SPEECH CH. 1
53 terms
mason_dreiling
Pelvic Floor, Walls, Nerves, and Vasculature
42 terms
ViciousIndian__
Related questionsQUESTION
Value net is the simultaneous creation of economic value and social value.
4 answers
QUESTION
Describe how you would use the members of your project team to develop and execute a project schedule.
4 answers
QUESTION
Develop Project Management Plan: Tools and Techniques
15 answers
QUESTION
Private clouds allow corporate users to internally manage their data centers.
8 answers