Question 89
Multiple Choice
To optimize professionalism when receiving telephone calls,which of the following should you do?
A)When answering your telephone,identify yourself immediately.
B)Use No at the beginning of a sentence when needed to get your point across clearly.
C)When answering the phone for someone else,disclose where the person is and when he or she will return.
D)Guarantee a return call when taking a message for someone else.
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