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Terms in this set (109)
The three things human resource management needs to define in a customer-oriented approach are
A. the customer needs, the size of the organization, and the number of customers.
B. the customer groups, the customer needs, and the activities required to meet those needs.
C. the size of an organization, the customer groups, and the level of
motivation of the customers.
D. the size of the organization, the number of customers, and the customer needs.
E. the dedication to quality, the size of management, and the goals of the organization.
Hiring date
Employee name
Job history
A standard feature of a modern HRIS is the use of relational databases, which store data in separate files that can be linked by common elements. These common elements are fields identifying the type of data. Commonly used fields for an HR database include name, Social Security number, job status (full- or part-time), hiring date, position, title, rate of pay, citizenship status, job history, job location, mailing address, birth date, and emergency contacts. A relational database lets a user sort the data by any of the fields. F
The combination of technology, people, and organizational structure that fully utilizes an organization's resources and opportunities.
The challenge facing managers today is how to make their organizations into high-performance work systems, with the right combination of people, technology, and organizational structure to make full use of resources and opportunities in achieving their organizations' goals. To function as a high-performance work system, each of these elements must fit well with the others in a smoothly functioning whole. Many manufacturers use the latest in processes, including flexible manufacturing technology, total quality management, and just-in-time inventory control (meaning parts and supplies are automatically restocked as needed), but of course these processes do not work on their own; they must be run by qualified people. Organizations need to determine what kinds of people fit their needs, and then locate, train, and motivate those special people
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