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A: Improving schedule performance relates to getting the project completed sooner. Although it would seem to be a good idea to improve schedule performance, this project's performance is fine. The schedule has been approved as it is. It would be better for the project manager to spend more time controlling the project to make sure it finishes according to plan than to improve schedule performance.
If you chose attempting to extend the schedule, look at the SPI. There is noting wrong with the schedule performance of the project that would require an extension.
Gaining formal acceptance from the customer will need to be done, as it provided an opportunity for the team to check if everything is going well. This action will not affect the team member's dissatisfaction, however.
The only real problem presented in this situation is that the team member is complaining. If you read the situation completely, you will notice that the team member was involved and approved the project management plan, including his own involvement in the project. Since the responsibility assignment matrix has not changed, the team member has not even been assigned different duties since the project began. There must be something else causing the team member to complain. The project manager should investigate and find out if the reward system is effective.
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