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Organization- Technology is breaking down corporate barriers, allowing functional departments or product groups (including factory workers) to share critical information instantly.
Operations- Technology shrinks cycle times, reduces defects, and cuts waste. Service companies use technology to streamline ordering and communication with suppliers and customers.
Staffing- Technology eliminates layers of management and cuts the number of employees. Companies use computers and telecommunication equipment to create "virtual offices" with employees in various locations.
New Products- Information technology cuts development cycles by feeding customer and marketing comments to product development teams quickly so that they can revive products and target specific customers.
Customer Relations- Customer service representatives can solve customers' problems instantly by using company wide databases to complete tasks from changing addresses to adjusting bills. Information gathered from customer service interactions can further strengthen customer relationships.
New Markets- Since it is no longer necessary for customers to walk down the street to get to stores, online businesses can attract customers to whom they wouldn't otherwise have access.