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Terms in this set (77)
Which of the following best describes the key to having an effective scheduling system?
Customize system to the type of practice
Which of the following best describes the most widely used scheduling system in which each patient is assigned a specific time?
Stream
Which of the following scheduling system allows unscheduled periods to be used for purposes other than assiting the physician with patients?
Clustering
Which of the following scheduling systems allows patients to be seen throughout a particular period?
Open Hours
Which of the following scheduling systems plans for patients to be seen in the first half hour of each hour?
Modified wave
What is the primary purpose of analyzing patient flow?
To maximize office scheduling practices
Which of the following is most important for the medical assistant to review when performing a patient flow analysis?
The time frame for each appointment
The patient flow analysis shows that Dr. Care averages spending fifteen minutes with patients, and they are scheduled every twenty minutes. What would be your next appropriate step?
Report results of analysis and discuss recommendation with physician
Which of the following scheduling records should be kept for legal purposes?
Appointment books, hard copy day sheets, computerized schedules
Which of the following best describes the length of time the medical office should retain all records for legal purposes?
7 years
Which of the following best describes one of the most frequently voiced frustrations with physicians' office schedules?
Patients have to wait too long to be called to exam room
Which of the following is the most appropriate action when there are delays in the physician's schedule?
Give patients an estimate of delay and options to deal with delay
Which of the following should always be documented in the patient's medical record?
Cancellation or no-show of appointment
Which of the following is the most appropriate action when scheduling a patient in the office and the phone rings?
Excuse yourself and briefly answer the call
Which of the following best describes one of the primary sources for a specialist physician's practice base?
Physician referrals
Which of the following is NOT an interpersonal skill required for a person scheduling appointments?
Have a relaxed casual manner
Which of the following is not a variable involved in scheduling appointments?
Implementation of cancellation and rescheduling policies
Which of the following best describes the purpose of triage?
Determine urgency of call and care needed
Which of the following is not a requirement of triage
Send all urgent patients to the emergency room
Whic if the following is not routinely required for recording to the appointment schedule?
Address of the patient
Which of the following is not an advantage of computertized appointment scheduling?
Appointments are always accurate and current
Which of the following describes an action of the medical assistant that best facilitates checking in patients?
Pull the medical records of patients on schedule before office opens.
Which of the following actions is most appropriate when checking in patients?
Discuss vital information with patient in a private location
Which of the following best describes how the medical assistant can make patients feel welcome?
Smile and express a courteous attitude to patient
Which of the following best describes a behavior indicating the value of the patient?
Acknowledge patient leaving the office
Which of the following is an action that would motivate a patient to be on time?
Give patient a written appointment and express appreciation for timely arrival
Which of the following is the most appropriate action for handling patient "no shows" in appointment schedule?
Draw a red X through the patient's name.
Which of the following best describes a typical office policy concerning no shows?
Have physician review patient's record after a certain number of incidences.
Which of the following best describes one of the best methods for achieving a higher rate of fulfilled appointments?
Use a reminder system
What is the first step in designing a schedule system?
Choose an appropriate appointment schedule system
Which of the following situations will require the most time for an appointment?
Complete physical examination, first visit
Which of the following is the most appropriate action when a patient telephones with symptons of acute illness?
Work into schedule immediately
Which of the following is the most appropriate action when a non-patient walks in asking for an appointment?
Explain office policy and schedule an appointment or the next available space
Which of the following conditions would NOT require a same day evaluation by the physician?
Cold with runny nose
Which of the following statements best describes the legal importance of accurate medical records?
They serve as the written record that proves care
Which of the following is a filing tool used to track a patient's chart removed from the storage area?
Out guide
Which of the following is a filing method used to identify and separate items to be filed in small parts of the whole?
Index unit
Which of the following best describes how titles are classified when alphabetizing and assigning units for filing order?
Separate unit at the end
How many indexing units apply to the name and title, John W. Williams MD?
four
How would Henry Patrick Hays IV be filed in relation to Hentry Patrick Hays Jr?
before Sr, Jr, I, II, III. IV
How are symbols such as &, $ and # filed?
indexed separately as a word
Which of the following applies when indexing numbers that are written with a word?
indexed as a unit with the word
Which of the following is a coding system that is not commonly used in ambulatory care centers?
geographic
Which of the following is not a type of color coding system?
tab beta a
Which of the following best describes the tab-alpha system?
full cut folders and a color coded label
Which of the following best describes the captions marked on the tabs of the guides?
single, double
Which of the following is considered primary information found on an out guide?
date chart was removed
Which of the following is not essential equipment needed with a numeric filing system?
out guide
Which of the following is the most appropriate order of filing with a numeric system?
ascending order
Which of the following best describes the primary use of cross-reference filing?
Identifying location of a file
Which of the following best describes a filing method that serves as a reminder for future actions?
Tickler
Which of the following best describes the primary use of out guidees?
Check-out system or cross reference
Which of the following is not an appropriate action to locate missing files?
Check all out guides
Which of the following best describes the process of sorting through records and removing those that are not active?
Purge system
Which of the following is not an example of a database?
Patient progress notes
Which method of arranging charts uses a sheet that lists vital identification data, immunizations, allergies, medications, and problems?
problem-oriented medical record (POMR)
Which method of arranging charts files data strictly with the most recenetly charted materials to the top of the folder?
Strict chronological arrangement
Which of the following best describes records that need to be readily accesible for retrieval of information?
Active
Which of the following is the appropriate place for filing an item that is unique and has no related folder
Miscellaneous
Which of the following best describes a computer tool used for storing information in a form that allows easy retrieval of information related to a specifc topic?
Database
Which of the following would apply to the legal standard if there is no written record of a temperature, a visit, a history, physical or a lab report?
It was not written down, so it did not happen
Which of the following is the most appropriate format for a patient's name on a medical chart?
legal name
Which of the following is the appropriate indexing unit for St. Ann's Hospital?
Stanns Hospital
Which of the following is used in numeric filing as a journal or computer listing in which numbers are pre-assigned?
accession record
Choose the correct filing order the the following persons?
5 Peter Lally
2 Peter J. Lally
4 Peter J. Lally III
1 Dr. Peter J. Lally
3 Peter J. Lally Jr.
Which of the following is the correct order of the procedural steps for filing patients' medical records?
3. inspect
4. index
2. code
1. sort
5. file
Which of the following is not considered when choosing a patient filing system?
amount of cross referencing needed
Which of the following filing systems would be most appropriate?
numeric
Which of the following types of filing cabinets would be needed for an office of this size?
movable filing units
Which of the following medical record formats is most commonly used for this type of practice?
SOMR
How would the filing labels be placed on the edge of the folders?
Bottom Right
One sorting is required
Advantage of alphabetic filing
Names and addresses are put on labels
Disadvantage of alphabetic filing
Transposition is easy
Disadvantage of alphabetic filing
The order is simple to understand
Advantage of alphabetic filing
Standard procedures are followed
Advantage of alphabetic filing
It is used best with with smaller offices
Disadvantage of alphabetic filing
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