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Terms in this set (48)
The _____ is the core of the business side of the dental practice.
business office
_____ was adopted to enhance and protect the privacy and rights of patients.
Health Insurance Portability and Accountability Act (HIPAA)
What component of a computer enables it to store temporary data and programs?
Memory
What is one of the most important responsibilities of the dental office business assistant?
Maintaining accurate and complete records
A patient _____ contains all of the financial information for each patient or family.
ledger
Which task is the act of classifying and arranging records so that they will be preserved safely and can be quickly retrieved when needed?
Filing
What specific guidelines are used for maintaining an organized filing system?
Placing an outguide to mark a folder's place when it is removed from the file
Which item is the most commonly used system for patient filing because it is the easiest and follows basic rules of indexing?
Alphabetic
Files for those patients who have not been seen (in the past 3 years), are called _____ files.
inactive
When is appointment scheduling most effective?
When only one person is responsible for the scheduling
Most dental practices use ___-minute time units, because they provide maximal flexibility in scheduling, allowing for more productivity.
15
If a 15-minute time unit is used in the practice and a patient must be scheduled for a procedure that will take approximately 50 minutes to complete, the dentist should request that this patient be given a ___-unit appointment.
four
What is the time that is reserved each day for scheduling emergency patients called?
Buffer period
What is the proper sequence of recording appointment entries?
3. Make the complete entry in the appointment book or software system.
1. Write the appointment card for the patient.
2. Double-check to ensure the information is entered correctly.
When is the best time to see young children in the dental office?
In the morning
Who is a patient of record?
One who has been seen in the practice before
With the exception of prosthodontics, why is it generally not recommended to schedule more than two appointments in advance?
There is a greater chance of a patient missing an appointment if it is scheduled too far in advance.
What is the purpose of a call list in the dental office?
Scheduling patients on short notice
What is the term for the continuing care program of regularly scheduled preventive appointments?
Preventive recall program
Which of the following is a type of preventive recall system?
-Written recall notification
-Telephone recall system
-Advance recall
system
What are items that are small pieces of equipment or instruments that will eventually need to be replaced?
Nonexpendable
Which of the following helps to determine the reorder point of an item?
The rate of use and the lead time.
Which of the following refers to the quantity of a material used in a given time?
Rate of use
What is a backorder?
Something that is not available for delivery with the rest of an order
Which category of items ordered in the dental office consists of materials that are relatively low cost and are used up in a short time?
Expendables
Which of the following is necessary to achieve organizational goals and team-oriented employee satisfaction?
Effective management
What are the responsibilities of the business assistant?
Scheduling patients
What are the two main components of a computer?
Hardware and software
Which statement is correct?
The maintenance of accurate and complete records is a sign of quality care.
In which record would you look to find treatment plans for a patient?
Patient dental records
Which statement is incorrect about patient ledgers?
A patient's ledger is kept with the patient's clinical records.
Where would you look to find expense records such as receipts and paid bills?
Practice business records
What is place between files that displays the letters or numbers of the patient records that follow it?
File guide
Approximately one file guide should be used for every ____ folders, depending on the size of the folders.
5 to 10
Place the following names in alphabetic order.
3. Francis Lee St. Andrew
4. Denise Stall-Chadwick
1. John G. Stanford
2. Carl B. Stephens
What are the advantages of using the color-coded filing system?
It is easy to spot misfiled records.
The cross-reference file is used in which system?
Numeric
Which file system would be most appropriate for the patient recall system?
Chronologic
Which of the following would be used to help in sorting files from active to inactive?
Aging tabs
Which statement is incorrect concerning the HIPAA electronic safeguards?
Computer screens can never be in plain sight of patients.
Which statement is correct concerning appointment books?
Units of 10-, 15-, or 30-minute intervals should be used.
Which items should be blocked out on the appointment book?
Meetings and Office hours
What should the staff person remember when scheduling appointments?
Allow time for cleaning and setting up the treatment areas.
What should be considered about a patient with an emergency?
The patient should come at the first available appointment time.
What item is placed daily in the treatment room, laboratory, and private offices for the staff?
Daily schedule
Which statement is incorrect about inventory management?
All expendable items must always be placed on the automatic shipment system.
An inventory system should be updated at all times.
-The shelf life of the materials
-Quantity purchase rate
-Storage space available
The dentist requires 1 hour 20 minutes to prepare a tooth for a single crown. The office appointment book is marked in 15-minute increments. How many units of time would need to be reserved for this procedure?
Seven units
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