21) What is the primary driving factor in
firms to select domestic outsourcing firms to build system solutions? A) to take advantage of technical skills
the firm does not have B) to save labor costs C) to avoid change management
issues D) all of the aboveAnswer: A
22) The four kinds of
structural organizational change enabled by IT, in order from least to most
risky, are A) rationalization, automation, reengineering, and redesigning. B)
rationalization, automation, reengineering, and paradigm shift. C) automation, rationalization,
reengineering, and paradigm shift. D) automation, redesigning,
restructuring, and paradigm shift.Answer: C
23) Business processes are
analyzed, simplified, and redesigned in
A) business process redesign. B) rationalization of procedures. C)
automation. D) paradigm shifts.Answer: A
24) In automation A)
business processes are simplified. B) business processes are reorganized to cut
waste and eliminate repetitive, paper-intensive tasks. C) standard operating
procedures are streamlined to remove bottlenecks. D) employees are enabled to perform their tasks more efficiently.Answer: D
25) A bank has reworked its
mortgage application process so that several steps are handled by computer
software, and some steps are combined to reduce bottlenecks in processing. The
goal is to gradually improve its efficiency over time. This is an example of A)
automation. B) rationalization of
procedures. C) paradigm shift. D) business process redesign.Answer: B
26) An upscale organic foods
grocery chain is implementing an information system that will enable it to add
same-day home delivery of groceries to its customers. This is an example of A)
automation. B) rationalization of procedures. C) paradigm shift. D) business process redesign.Answer: C
27) In order, what
are the first three steps in BPM? A) (1)
identifying processes for change, (2) analyzing existing processes, (3)
designing the new process B) (1) analyzing existing processes, (2)
identifying processes for change, (3) designing the new process C) (1)
identifying processes for change, (2) designing the new process, (3)
implementing the new process D) (1) analyzing processes to change (2) designing
the new process, (3) measuring the optimized processAnswer: A
28) ________ provide(s) a
methodology and tools for dealing with the organization's ongoing need to
revise and optimize its numerous business processes. A) Business process
redesign B) Business process management
C) CASE tools D) TQMAnswer: B
29) The idea that the
achievement of quality control is an end in itself describes a main concept of
A) BPM. B) BPR. C) six sigma. D) TQM.Answer: D
30) Which process develops a detailed
description of the functions that a new information system must perform? A)
feasibility study B) requirements
analysis C) systems design D) test plan developmentAnswer: B
31) The entire
system-building effort is driven by A) organizational change. B) feasibility
studies. C) the information value chain. D)
user information requirements.Answer: D
32) Systems design A)
describes what a system should do to meet information requirements. B) shows how the new system will fulfill
the information requirements. C) identifies which users need what
information, where, when and how. D) is concerned with the logical view of the
system solution.Answer: B
33) System design
specifications that address the category of database design issues will include
specifications for A) transaction volume
and speed requirements. B) data entry. C) job design. D) program logic and
computations.Answer: A
34) Enabling organizations
to make continual improvements to many business processes and to use processes
as the fundamental building blocks of corporate information systems is the goal
of A) business process management.
B) business process redesign. C) workflow engineering. D) workflow management.Answer: A
35) Transferring data from a
legacy system to the new system would be defined by which category of system
design specifications? A) input B) database C) manual procedures D) conversionAnswer: D
36) Determining methods for
feedback and error handling would be defined by which category of system design
specifications? A) training and documentation B) user interface C) manual procedures D) security and controlsAnswer: B
37) Unit testing A) includes
all the preparations for the series of tests to be performed on the system. B)
tests the functioning of the system as a whole in order to determine if
discrete modules will function together as planned. C) tests each program separately. D) provides the final
certification that the system is ready to be used in a production setting.Answer: C
38) System testing A)
includes all the preparations for the series of tests to be performed on the
system. B) tests the functioning of the
system as a whole in order to determine if discrete modules will function
together as planned. C) tests each program separately. D) provides the
final certification that the system is ready to be used in a production
setting.Answer: B
39) Acceptance testing A)
includes all the preparations for the series of tests to be performed on the
system. B) tests the functioning of the system as a whole in order to determine
if discrete modules will function together as planned. C) tests each program
separately. D) provides the final
certification that the system is ready to be used in a production setting.Answer: D
40) In a parallel conversion
strategy, the new system A) is tested by an outsourced company. B) replaces the
old one at an appointed time. C) and the
old are run together. D) is introduced in stages.Answer: C
41) In the direct cutover
conversion strategy, the new system A) is tested by an outsourced company. B) replaces the old one at an appointed
time. C) and the old are run together. D) is introduced in stages.Answer:B
42) Changes in hardware,
software, documentation, or production to a production system to correct
errors, meet new requirements, or improve processing efficiencies are termed A)
compliance. B) production. C)
maintenance. D) acceptance.Answer: C
43) In what stage of systems
development are design specifications created? A) systems analysis B) systems design C) testing D)
conversionAnswer: B
44) The primary tool for
representing a system's component processes and the flow of data between them
is the A) data dictionary. B) process specifications diagram. C) user
documentation. D) data flow diagram.Answer: D
45) To understand and define
the contents of data flows and data store, system builders use A) a data dictionary. B) process
specifications diagrams. C) user documentation. D) data flow diagrams.Answer:A
46) To show each level of a
system's design, its relationship to other levels, and its place in the overall
design structure, structured methodologies use A) structure charts. B) Gantt and PERT charts. C) process
specifications. D) data flow diagrams.Answer: A
47) An entire information
system is broken down into its subsystems by using A) high-level data flow diagrams. B) low-level data flow diagrams.
C) process specifications. D) structured diagrams.Answer: A
48) In object-oriented
development A) the class is used as the basic unit of systems analysis and
design. B) an object is a collection of data that is acted on by external
processes. C) processing logic resides
within objects. D) a strict, step-by-step development process is essential.Answer: C
49) In an object-oriented development
framework for a university, how would the classes Degree, Mathematics, and
Physics be related? A) Degree would be a sister class to Mathematics and
Physics. B) Degree is a superclass to
Mathematics and Physics. C) Mathematics and Physics would be ancestors to
Degree. D) Degree would be a subclass to Mathematics and Physics.Answer: B
50) Object-oriented modeling
is based on the concepts of A) objects and relationships. B) classes and
objects. C) class and inheritance. D)
objects and inheritance.Answer: C
51) Object-oriented
development could potentially reduce the time and cost of writing software
because A) object-oriented programming requires less training. B) iterative
prototyping is not required. C) objects
are reusable. D) a single user interface object can be used for the entire
application.Answer: C
52) CASE tools automate A)
documentation. B) code generation. C) creating data dictionaries. D) all of the above.Answer: D
53) The oldest method for building
information systems is A) component-based development. B) prototyping. C)
object-oriented development. D) the
systems development lifecycle.Answer: D
54) In the traditional
systems development lifecycle, end users A) are important and ongoing members
of the team from the original analysis phase through maintenance. B) are
important only in the testing phases. C) have no input. D) are limited to providing information requirements and reviewing the
technical staff's work.Answer: D
55) In which type of systems
building are the development stages organized so that tasks in one stage are
completed before the tasks in the next stage begun? A) traditional B)
prototyping C) RAD D) all of the aboveAnswer: A
56) As a technical project
manager you have decided to propose implementing a prototyping methodology for
a small Web-based design project. What is the order of steps you will follow in
this project? A) Develop the prototype; use the prototype; revise and enhance
the prototype. B) Identify user
requirements, develop the prototype, use the prototype, revise and enhance the
prototype. C) Define the requirements, develop solutions, select the best
prototype, and implement the prototype. D) Define the requirements, develop the
prototype, revise and enhance the prototype.Answer: B
57) A systems building
approach in which the system is developed as successive versions, each version
reflecting requirements more accurately, is described to be A) end-user
oriented. B) iterative. C)
object-oriented. D) agile.Answer: B
58) Which type of
fourth-generation language tools are end-users most likely to work with? A)
report generators and query languages B) report generators and application
generators C) PC software tools and
query languages D) PC software tools and report generatorsAnswer: C
59) Which type of
fourth-generation language tool contains preprogrammed modules that can be used
to create entire applications? A) PC software tools B) report generators C) application generators D)
application software packagesAnswer: C
60) When systems are created
rapidly, without a formal development methodology A) end users can take over
the work of IT specialists. B) the organization quickly outgrows the new
system. C) hardware, software, and quality standards are less important. D) testing and documentation may be
inadequate.Answer: D
61) Management should
control the development of end-user applications by A) developing a formal
development methodology. B) requiring
cost justification for end-user IS projects. C) establishing standards for
user-developed applications. D) both B and C E) both A and BAnswer: D
62) Fourth-generation tools
cannot replace conventional development because tools they A) cannot handle large numbers of transactions or extensive procedural
logic. B) are not designed to integrate with legacy systems. C) do not
incorporate methods for documentation. D) do not incorporate methods for
testing.Answer: A
63) Categories of tools for
BPM include all of the following except A) tools to integrate existing systems
to support business processes improvements. B) tools to automate business
processes. C) tools to identify and document business processes. D) tools to test the security of business
processes.Answer: D
64) What is the greatest
barrier to successful business process change? A) ineffective project
management B) usability of implemented solution C) selecting the correct
process to change D) organizational
changeAnswer: D
65) The process of creating
workable information systems in a very short period of time is called A) RAD. B) JAD. C) prototyping. D) B
and C.Answer: A
66) Which type of systems
development is characterized by significantly speeding up the design phase and
the generation of information requirements and involving users at an intense
level? A) RAD B) JAD C) prototyping
D) end-user developmentAnswer: B
67) You are an IT project manager for an
advertising firm. The firm wishes to create an online tool that will be used to
survey focus group reactions to products in development. The most important
consideration for the firm is being able to offer the tool as soon as possible
as a new corporate service. However, you know that many of the senior managers
that are business owners of this project have difficulty in understanding
technical or software development issues, and are likely to change their
requirements during the course of development. What development method would be
most successful for this project? A) RAD B) JAD C) end-user development D) prototypingAnswer: D
68) Groups of objects are
assembled into software components for common functions, which can be combined
into large-scale business applications, in which type of software development?
A) object-oriented development B)
component-based development C) structured methodologies D) RADAnswer: B
69) Compared to the use of proprietary
components, Web services promise to be less expensive and less difficult to
implement because of A) their ability to integrate seamlessly with legacy
systems. B) the use of universal
standards. C) the ubiquity of the Internet. D) the ability to reuse Web
services components.Answer: B
70) ________ development
focuses on rapid delivery of working software by breaking a large project into
a series of small sub-projects that are completed in short periods of time
using iteration and continuous feedback. A)
Agile B) Rapid application C) Joint application D) Object-orientedAnswer:A
Which process develops a detailed description of the functions that a new information system?
Requirements analysis carefully defines the objectives of the new or modified system and develops a detailed description of the functions that the new system must perform.
Gathering information requirements is the first step in developing a new information system.
The conceptual design stage is the stage where an identified need is examined, requirements for potential solutions are defined, potential solutions are evaluated and a system specification is developed. The system specification represents the technical requirements that will provide overall guidance for system design.
A Data Flow Diagram (DFD) is a graphical representation of the “flow” of data through an information system (as shown on the DFD flow chart Figure 5), modeling its process aspects. Often it is a preliminary step used to create an overview of the system that can later be elaborated.