1.Which of the following statements best describes the use of letters, e-mails, and memos in business
today?
a.Businesses use memos to deliver positive messages internally and externally, but they use
a formal business letter to deliver negative messages.
b.E-mail delivers most internal communication, hard-copy memos deliver most external
communication, and letters communicate only legal issues.
c.Despite the popularity of e-mail, in certain situations letters remain the preferred channel
of communication for delivering messages outside an organization.
d.Businesses today use e-mail, memos, and letters interchangeably for all audiences,
purposes, and messages.
ANSWER: C
TYPE:MC
2.Although e-mail is incredibly successful for both internal and external communication, you should still
use letters when
a.you need immediate feedback.
b.the message must reach your reader very quickly.
c.formality and sensitivity are essential.
d.you have too little time to proofread.
ANSWER: C
TYPE:MC
3.In which of the following situations should you send a letter instead of an e-mail message?
a.You are planning a sales team meeting.
b.You are asking leading members of the community to contribute to a fundraising event to
improve local parks.
c.You are inviting employees to the annual sales seminar.
d.You are reminding employees of Friday's divisional meetings.
ANSWER:B
TYPE:MC
4.Businesses choose letters to conduct transactions for which of these reasons?
a.Letters convey a sense of urgency and indicate the need to complete transactions promptly.
b.Letters represent the business's awareness of current trends and show customers its ability
to communicate via up-to-date channels.
c.Letters are the No. 1 channel of communication in business today, and businesses use
letters to conduct most external transactions.
d.Letters provide confidentiality, formality, and sensitivity to transactions that may also
require a permanent record.
ANSWER:D
TYPE:MC
5.In the popular block letter format, which of the following guidelines apply?
a.Use ragged, unjustified right margins.
b.Use fully justified margins on all sides and center the body of the letter on the page.
c.Start the sender's address, the dateline, and the complimentary close at the midpoint; align
all other letter parts at the left margin.
d.Double-space all content to improve readability.
ANSWER:A
TYPE:MC
6.Why is the format of a business letter important?
a.Incorrect letter formats will invalidate legal agreements.
b.Businesses use only one letter format: full block.
(Correct Answer Below)
Reveal the answer to this question whenever you are ready.
In Which Of The Following Situations Should You Send A Letter Instead Of An E-Mail Message?
Front
You are asking leading members of the community to contribute to a fundraising event to improve local parks.
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