At Walmart and Sam’s Club we are committed to providing our customers with safe, affordable, and sustainable food as well as promoting the humane treatment of animals. We seek continuous improvement in animal welfare practices within our fresh pork supply chain. As a result, in addition to our current programs, Walmart and
Sam’s Club are launching a new tracking and audit program for our fresh pork supply. Every fresh pork supplier will be required to meet the new program requirements. Walmart and Sam’s Club will continue to only accept fresh pork from animals raised under the standards of the National Pork Board’s (NPB’s) Pork Quality Assurance (PQA) Plus Program. Specific new tracking and audit requirements include: - Implementation of video monitoring on sow farms must be complete on 20% of production supplied to Walmart and Sam’s Club on sow farms by the end of 2014, with another 20% of production added each year for the next 4 years. This will result in 100% coverage by the end of 2018. - These audits must be done by PQA Plus-certified personnel and must include annual audits and probable abuse audits. - Walmart and Sam’s Club will work with suppliers to determine an acceptable level of required performance after a
benchmark is determined based on the supplier information. At Walmart and
Sam’s Club we value our relationships with US pork producers who are dedicated to providing the highest in quality and safety through practices that promote animal well-being. Our goal is to build more transparency and confidence in the fresh pork supply chain and in the pork industry overall through the above program. Sustainable Products at Walmart and Sam’s Club | Our Pledge to
Customers/Members Farm Animal Welfare Walmart U.S. and Sam’s Club U.S. Position First, we expect that our suppliers will not tolerate animal abuse of any kind. Second, we support the globally-recognized “Five Freedoms1” of animal welfare as an aspiration for animal welfare in our supply chain: Third, we will work with our supply chain partners to implement practices
consistent with the Five Freedoms of animal welfare. a. Housing systems that lack sufficient space, enrichment or socialization (for example, sow gestation crates, hen battery cages and veal crates);b. Painful procedures where avoidable or without pain management (for example, tail docking, de-horning and castration); 1Five Freedoms. Sustainable Products at Walmart and Sam’s Club | Our Pledge to Customers/Members Antibiotics in Agriculture Walmart U.S. and Sam’s Club U.S. Position Furthermore, we believe that antibiotics should only be used for medical purposes (treatment, control and prevention of disease) and not for growth promotion. Finally, antibiotics should be used transparently to build accountability and public trust in the food system. We support public reporting of
antibiotic use. We also support consistency of on-pack product claims in order to ensure clarity and usefulness of information to our customers and members. What We’re Asking of Our Suppliers 1. Comply with all federal, state and local regulatory requirements as well as Walmart food safety standards. 1WHO Critically Important Antimicrobials for Human Medicine. 2WHO Media Centre. WHO’s first global report on
antibiotic resistance reveals serious, worldwide threat to public health. 3AVMA Judicious Therapeutic Use of
Antimicrobials. 4FDA Guidance for Industry #209: The Judicious Use of Medically Important Antimicrobial Drugs in Food-Producing Animals.
5Except ionophores, consistent with European classification of ionophores
as non-antibiotics. Walmart U.S. and Sam’s Club U.S. are committed to continuous improvement and aspire to achieve the globally-recognized “Five Freedoms” of animal welfare for farm animals in our supply chain. To meet this aspiration for our egg supply, we are working alongside our suppliers on a comprehensive set of welfare priorities for laying hens. Welfare issues are
complex and management is needed across a number of attributes. In an effort to provide sustainable and high quality products for our customers, we adopt the following position on eggs in our supply chain: California B & P Code #22435 prohibits the unauthorized possession or removal of shopping carts from WALMART Stores and Sam’s Club premises. If a WALMART or Sam’s Club shopping cart
is found off the store/club premises, please call 1-800-WALMART for cart pickup. Thank you. Climate change is one of the greatest challenges of our time. To avoid the worst effects, we all need to act now to sharply reduce greenhouse gas emissions. And business is an essential part of the solution. In 2016, Walmart was the first retailer to announce a science-based target to align with
the Paris Climate Agreement, which we recently upgraded to the highest 1.5o C-degree level of ambition. As such, Walmart will advocate for 1.5o C-aligned, science-based national and international climate policies that are consistent with achieving net-zero emissions by 2050 and fairly and equitably address the needs of all stakeholders. We believe market-based, emissions-reduction policies are critical to achieving greenhouse gas emissions reductions necessary to
eliminating the worst effects and mitigating the impacts of climate change while supporting economic growth. Walmart’s climate action plan starts with our science-based target for Scopes 1, 2 and 3 greenhouse gas emissions approved by the Science Based Targets Initiative.1 For our Scopes 1 and 2 emissions, we have committed to an absolute reduction of 35% by 2025 and 65% by 2030, compared to 2015 levels. We are also working with suppliers through our Project Gigaton initiative
to prevent one billion metric tons (or a gigaton) of Scope 3 emissions from the global value chain by 2030, compared to a base year of 2015. For the long term, we are targeting zero emissions across our global operations by 2040, without relying on carbon offsets. We plan to achieve this goal by (1) harvesting enough wind, solar and other renewable energy sources to power our facilities with 100% renewable energy by 2035; (2) electrifying and zeroing out emissions from our vehicle fleet by
2040; and (3) transitioning to low-impact refrigerants for cooling and electrified equipment for heating and backup power generation in our stores, clubs and data and distribution centers by 2040. Walmart will continue transparently reporting our climate-related risks and strengthening business resilience to help prepare for the effects of climate change. The Walmart Board of Directors adopted this statement on June 3, 2021. The Board reviews our progress on climate related topics,
at minimum, annually. 1 Source: Science Based Targets Initiative, https://sciencebasedtargets.org/companies-taking-action#table – Walmart’s Scope 1 & 2 targets have been approved to be consistent with reductions necessary to keep warming below 1.5o C. Walmart’s Scope 3 targets have been approved to be consistent with reductions necessary to keep
warming below 2o C. The Securities and Exchange Commission (“SEC”) has adopted rules requiring publicly traded companies to report on products they manufacture or contract to manufacture that contain tin, tantalum, tungsten or gold (“3TG” or “conflict minerals”) mined in the Democratic Republic of the Congo and adjoining countries (“DRC Countries”) under circumstances
that contribute to or support human rights violations. In association with the Retail Industry Leaders Association’s (RILA’s), we worked with other retailers to produce training materials and tailor the questionnaire originally developed by the Responsible Business Alliance (RBA) and the Global e Sustainability Initiative (GeSI) to be more specific to retail suppliers. We also engaged third party firms with specialized experience in various aspects of conflict minerals to assist Walmart in
the development and implementation of our program, which includes due diligence activities consistent with the Organization for Economic Co-operation and Development (OECD) Guidelines. Walmart understands that awareness and cooperation among its supply chain participants is essential to any responsible sourcing initiative. By holding product suppliers accountable for the principles in this policy, Walmart believes its conflict minerals program will help drive necessary transparency in the
supply chain and further the ultimate goal of ending armed conflict in the DRC. Walmart expects its product suppliers to actively support Walmart’s conflict minerals compliance efforts by: More information about the efforts of the RILA Conflict Minerals Program can be found at www.conflictmineralscompliance.org. Updated:
November 10, 2017 This policy applies to all properties owned or operated by Walmart Inc., or one of its subsidiary companies (excluding Sam’s Club locations) in the United States (Walmart). Manufacturer Coupon Policy To help our customers save money and live better, we gladly accept valid paper manufacturer coupons issued by manufacturers of products that Walmart sells. These paper manufacturer coupons must scan at the register and must not be expired in accordance
with the following guidelines. Coupon Guidelines - Walmart accepts the following Manufacturer Coupons Internet (Print-at-Home) Coupons Buy One Get One Free Coupons (BOGO) Returns Exclusions Disclaimer Walmart reserves the right to update or modify the terms of the OP-41 Manufacturer Coupon Policy and it’s strategies at any time. Contacts Our Approach to Sustainability Compliance with Laws Stakeholder Consultation on Environmental Sustainability Initiatives Promoting
Environmental Responsibility in Our Value Chain Commitment to Reduce Emissions and Waste in Walmart’s Operations Support and Promote the Development of Transformation Technologies to Make Change Possible Walmart has a long heritage as a company of serving hunters and sportsmen and women. Our focus has always been to do so
responsibly, including taking many measures that go beyond what’s required by law. Where We Sell Firearms and Ammunition Items We Sell Items We Don’t Sell As of September 2019, we have
discontinued the sale of: Who Can Buy Firearms and Ammunition at Walmart Walmart only sells a firearm after receiving a “green light” on a background check. This goes beyond federal law, which only requires the absence of a “red light” after a three-business day waiting period. We require a “green light,” regardless of the time period. Selling Firearms Responsibly Walmart associates who are authorized to sell firearms are specifically trained on all firearm policies and procedures. Associates
who fail to follow the policies and procedures are subject to discipline, up to and including termination. Walmart is a charter member of the Responsible Firearms Retailer Partnership, organized by Walmart and Everytown for Gun Safety. We have committed to work alongside other retailers to make the overall industry safer, including sharing our own best practices. This system navigates tens of millions of possible combinations of federal, state and local laws, regulations and
licensing requirements that come into effect based on where a firearm is sold and who is purchasing. We hope that freely sharing this information will help more retailers sell firearms in a responsible, compliant manner. Open Carry of Firearms We will continue to follow state and local laws regarding concealed carry permit holders. Last updated: September 3, 2019 Last Updated: 9-20-2020 Sustainable Products at Walmart Sustainable Forests Walmart also acknowledges the importance of indigenous peoples and local communities in preserving and protecting forests. Walmart’s Position As a member of the Consumer Goods Forum, we supported the resolution to achieve zero net deforestation in our supply chain by 2020. In furtherance our goals, Walmart is focused on key commodities that,
according to the World Economic Forum, are responsible for global deforestation in tropical forests: palm oil, pulp and paper, timber, beef, and soy.2 For example, beef and soy production is driving more than two-thirds of the recorded habitat loss in Brazil’s Amazon and Cerrado regions, and Argentina and Paraguay’s Gran Chaco.3 Although we are focused on these commodities, we recognize that additional production types also contribute to deforestation such as cocoa, coffee,
rubber, and forest-based fabrics. We encourage our suppliers of these types of products to work to source products that do not contribute to deforestation and conversion. We ask suppliers to avoid deforestation and conversion of natural habitats, to encourage conservation solutions, and to increase the use of recycled content. We also recognize the importance of embedding the following principles in sourcing policies, procedures, and practices across their supply chains:
There are two common ways to measure deforestation: measuring change in tree cover or change in the use of land. For purposes of this policy, Walmart looks to the definition of deforestation used in the country of origin. Walmart will continue to work with multi-stakeholder initiatives to address deforestation and conversion in high risk origins. Walmart recognizes that no company can solve deforestation on its own and that we must leverage our ability to promote sustainable agricultural and forestry production and sourcing beyond our private brands. We have made progress against our original 2020 goals, but we know that more work is needed in the short and long term to stop the continued loss of critical landscapes across the globe. We recognize the importance of collaboration with our suppliers, our peers, governments and NGOs to address deforestation and promote sustainable production at an industry level. This will require new approaches and solutions at the jurisdictional, landscape, and producer level that drive results on the ground by engaging governments, non-profits, producers, and other companies to improve policy and promote clear demand signals for more sustainable products. We will publicly share our progress annually and will continue to engage in the development and use of public disclosure tools and reports. Key Commodities Walmart’s Goal Our Approach
We ask that all national brand suppliers to Walmart using palm oil use only palm sourced in accordance with the principles and criteria of the RSPO (mass balance and segregated supply chain systems), or equivalent standards, by the end of 2025 and report progress annually. Pulp, Paper, and Timber Products Walmart’s Goal Our Approach
Beef Walmart’s Goal Our Approach
Soy Walmart’s Goal Our Approach
1. Sourcing soy certified by any of the following certification schemes (this list will be kept under review as other schemes are introduced), or equivalent standards:
OR 2. Maintaining and reporting comprehensive records about the volume of soy and verification of deforestation and conversion-free soy sold to Walmart, as well as the origin (production farm and crushing plant). Annually demonstrate deforestation and conversion-free sourcing to the plantation of origin through traceability reports or verifiable geospatial monitoring tools. National Brands Restoring Critical Forests Walmart encourages all suppliers to support restoration and reforestation initiatives. We ask our suppliers to join Project Gigaton, set goals to restore forests in their supply chains, and report progress annually. More information on these type of efforts can be found on Walmart’s Sustainability Hub. Supporting Landscape and Place-Based Approaches These actions will vary by jurisdiction and region, but could include:
For more information, please visit the Walmart Sustainability Hub. 1
https://www.conservation.org/what/Pages/forests.aspx Fur Friendly PolicyWalmart U.S. and Walmart Canada have a fur friendly policy in place. We do not sell products containing genuine animal fur. The following products are excluded from the policy: wool products, shearling and skin (e.g. leather, calf-hair leather, sheepskin and lambskin). Global Anti-Corruption PolicyEffective: June 29, 2012 Walmart Inc. and its subsidiaries and affiliates worldwide (collectively "Walmart" or the "Company"), are committed to maintaining the highest possible ethical standards and complying with all applicable laws. In all of its operations, Walmart seeks to avoid even the appearance of impropriety with respect to the actions of any of its officers, directors, associates, employees, agents or representatives. This policy prohibits corrupt payments in all circumstances, whether in dealings with government officials or individuals in the private sector. General Directives Accordingly, Walmart prohibits anyone acting on behalf of the Company, directly or indirectly, from making or receiving improper payments. Improper payments means receiving or paying bribes or giving, offering, or promising to give money or anything else of value to any person, including any Government Official, in order to improperly influence any act or decision of a person, or to otherwise gain an improper benefit for the Company. A Government Official may include, but is not limited to, any officer or employee of a foreign government, a public international organization, a member of a political party, a candidate for foreign political office, any foreign government department or agency thereof, or any official or employee of a state-owned business enterprise. The use of Walmart funds or assets for any illegal, improper, or unethical purpose is strictly prohibited. Compliance with this Global Anti-Corruption Policy (the “Policy”) is required of all associates and third parties that are engaged to interact or may interact with government officials on the Company’s behalf. All associates are responsible for ensuring that third parties with whom they interact fully understand and follow the policy and associated procedures in their activities related to Walmart business. Violations Global Implementation of Anti-Corruption Program The procedures and governance used to implement this policy, shall include, at a minimum:
Reporting All reports to Ethics & Compliance are treated as confidentially as possible. It helps with follow-up if you identify yourself. If you are not comfortable identifying yourself, you can make anonymous reports to the Ethics Helpline to the extent allowed by law. Contact Information for Global Ethics & Compliance: Specific country contact information can also be found on www.walmartethics.com. Reporting an issue in good faith will not get you in trouble, even if you make an honest mistake. Knowingly reporting false information is contrary to our values and will be subject to disciplinary action. Also, anyone who reports a suspected violation may be subject to disciplinary action to the extent he or she violated any Walmart policy or procedure. This information does not create an express or implied contract of employment or any other contractual commitment. Walmart may modify this information at its sole discretion without notice, at any time, consistent with applicable law. Employment with Walmart is on an at-will basis, which means that either Walmart or the associate is free to terminate the employment relationship at any time for any or no reason, consistent with applicable law. Last Modified: January 22, 2021 Global Forced Labor Prevention PolicyPurpose Our Walmart Standards for Suppliers sets our expectations for suppliers of product sold to or sourced by Walmart. Products should not be produced using forced labor, including underage labor or involuntary prison labor. We believe suppliers should cascade these expectations throughout their supply chains—including to raw material, component, or ingredient suppliers. We also expect our third-party service providers to prohibit the use of forced labor, including underage labor or involuntary prison labor, in their operations. Target Audience Walmart also expects our suppliers, vendors, service providers, and other third parties to uphold our Forced Labor Prevention principles and compliance requirements. Specific requirements for third parties are included in the Walmart Standards for Suppliers and/or in our contracts and agreements. Forced Labor Prevention Principles
What to Do All Associates:
All Managers or People team members in a position to hire associates and contract third-party labor:
All merchant and sourcing associates:
Walmart U.S. GMO PositionWalmart has pledged to deliver on trust and transparency for our customers and the communities we serve. We are committed to selling food and products that meet high standards for safety, quality and affordability. Customers are also more interested than they were in recent decades in understanding where their food comes from, what’s in it and how it’s made. Walmart welcomes this development, and we are working on ways to help them make more informed buying decisions. In that regard, we supported legislation passed by Congress in 2016 that provided a uniform standard for the disclosure of bioengineered (BE) ingredients and foods, often referred to as GMOs. We actively worked with our private brand suppliers to meet the disclosure requirements established through the USDA National Bioengineered Food Disclosure Standard. We believe in providing our customers choices when shopping with Walmart. For our customers who prefer to avoid bioengineered foods, we offer a wide selection of USDA certified organic products. By law, bioengineered ingredients are not allowed in the organic program. In FY2020, we started revamping our produce areas that included making organic offerings easier to find, and better highlighting fresh produce prices to emphasize affordability. We require that all suppliers meet USDA and FDA regulations. The USDA and FDA make no nutrition or health distinction between GMO and non-GMO products and ingredients. Government Relations PolicyUpdated: March 15, 2022 Walmart aims to shape public policy that enables our business and the creation of shared value for our customers, associates, suppliers, business partners, communities, and shareholders. Walmart conducts government relations activities in compliance with relevant federal, state/provincial, and local laws. This policy governs our approach to engagement in public policy and applies to all associates who work for Walmart Inc., or one of its subsidiary companies, in the United States and globally where consistent with local law ("Walmart"). Interactions With Public Officials and Legislative
Bodies Associates wishing to represent Walmart’s corporate position on public policy or political matters should seek guidance from Government Affairs before expressing such views. In addition, all such interactions with public officials, including their support staff, should be reported to Government Affairs, as certain contact can constitute “lobbying” in the U.S. and elsewhere which may be reportable. Associates that are located outside the U.S. shall not have any contact with U.S. Federal Government Officials on behalf of the company without the express consent of Government Affairs. Political Contributions If you are approached by a political candidate or organization in your store, club or supply chain facility, please contact Home Office Government Affairs at . Please refer any other questions in the area to Government Relations at the email listed above. Fundraising and Solicitation Trade and Business Associations Board Oversight of Government Relations Transparency and Disclosure For further guidance, contact: Home Office Government Affairs at . For further information on our federal and state policy oriented activities please click here. Human Rights StatementOur Business and Values Walmart respects human rights; our work is guided by our values:
We engage in diverse business activities across the globe, with more than two million full-time and part-time associates from a variety of ethnicities, orientations, backgrounds and life experiences. Our associates also are members of thousands of local communities around the world. We endeavor to act in an ethical and responsible manner and have policies and procedures in place to guide our decisions and behaviors. Our associate base is large, our supply chain reaches thousands of suppliers and we serve millions of customers in communities around the world through our store presence as well as online. We are mindful that many adverse human rights risks are complex and can be the result of systemic issues, making it challenging for any single organization to have an impact. When it comes to addressing these human rights issues, we seek to go beyond our own policies and procedures by working collaboratively with other stakeholders to inform our approach and identify root causes; sharing our work with others; and using our leverage to help drive positive change. We identify our salient human rights priorities based on relevance to our company purpose, key categories and markets; the scale and severity of the potential human rights risk; and Walmart’s ability to make a difference. Our response to human rights issues is informed by international instruments including, but not limited to, the United Nations Universal Declaration of Human Rights, the International Labor Organization’s 1998 Declaration on Fundamental Principles and Rights at Work and the United Nations Guiding Principles on Business and Human Rights. We have also taken into consideration input from relevant internal and external stakeholders and experts. This statement describes Walmart’s approach to human rights in all aspects of our operations globally, including all associates at all levels of the organization. A Foundation of Compliance We respect the basic rights of workers as those rights are defined under applicable law in the countries in which we operate and from which we source the products we sell. Those basic rights include freedom of association and the effective recognition of the right to collective bargaining, the elimination of all forms of forced or compulsory labor, the effective abolition of underage labor and the elimination of discrimination in respect to employment and occupation. Our Values in Action Service to the Customer Respect for the Individual We recognize there are different views about freedom of association. Our view is, consistent with applicable law, that Walmart respects the rights of associates to join, form or not to join an employee association or trade union of their choice without interference. Associates should exercise these rights in an informed manner, and with the benefit of thoughtful consideration and available information. In the exercise of these rights, we believe in the free exchange of ideas, opinions and information, provided there is no interference. Strive for Excellence Act with Integrity
While there exist a variety of mechanisms—including those offered by governments—to raise and seek redress of actual or perceived human rights concerns, Walmart also has developed its own grievance mechanisms to enable workers, customers, workers in the supply chain, communities where we operate and other stakeholders to be heard and be given proper consideration. These mechanisms include, but are not limited to, our anonymous ethics hotlines and longstanding Open Door Communications Policy for associates, and the internal structures that support resolution of each issue raised. We encourage stakeholders to raise concerns and to report activities they suspect may contravene the values and positions we express in this statement or any Walmart policy. We will not retaliate against any party for raising concerns in good faith. We seek to be transparent about our human rights efforts and will periodically provide additional details, inclusive of our priorities, through our Global Responsibility Report or similar means. The work is overseen by company executives and led by a cross-functional team, relying upon and developing standards, programs and practices, training and reporting. Our Code of Conduct articulates how we promote our culture of integrity across the company and is the foundation of our approach to human rights. Our Standards for Suppliers forms the basis of our work to address social issues in the supply chain of goods for resale. Our Diversity & Inclusion website lays out how we build an inclusive workplace culture where every associate feels empowered to bring their authentic self to work every day. Adoption Non-Discrimination - Healthcare ServicesValued Healthcare Customer: Walmart does not discriminate on the basis of race, color, national origin, sex, age, or disability and strictly prohibits retaliation against any person making a complaint of discrimination. Additionally, we gladly provide our healthcare customers with language assistance, auxiliary aids and services at no cost. We value you as our patient and your satisfaction is important to us. If you need assistance or have concerns with your healthcare services, please speak with the Walmart Pharmacy, Vision Center, or Care Clinic manager. If you are not satisfied, please contact us using one of the methods below so that we can better serve you. To learn about or use our grievance process, contact the office of our Vice President, US Ethics and Employment Compliance at 1-800-WM-Ethic, www.walmartethics.com/home.aspx or . To file a complaint of discrimination, contact the U.S. Department of Health and Human Services, Office of Civil Rights at 1-800-368-1019 or 1-800-537-7697 (TDD), https://ocrportal.hhs.gov/ocr/cp/wizard_cp.jsf or . Photo and Video Use PolicyAll photos and videos in the Media Library are made available to accredited news organizations. Walmart grants its permission for use of these items for the sole purpose of accompanying related news content in print, broadcast and online channels by professional news organizations. Any other use without the written permission of Walmart is prohibited. Content may be attributed "Courtesy of Walmart" where news organizations require attribution. Content posted on Walmart's social media channels, including but not limited to YouTube, Facebook, Flickr and Twitter, that is not posted in the Media Library, is available for use without objection from Walmart for the purposes of complementing news coverage. However, Walmart does not represent or assure any rights of publicity, copyright or other rights associated with these images. Price Match PolicyPurchases Made in a Walmart U.S. Store For identical items purchased in a Walmart U.S. store, we will match the item price advertised on Walmart.com (Restrictions apply – see below) The following limitations apply:
Sorry, we do not match:
The Manager on duty has the final decision on any Price Match. Walmart reserves the right to modify the terms of this Policy at any time. Purchases Made on Walmart.com For items purchased on Walmart.com, we will match a lower price from select online retailers on an identical, in-stock product The following limitations apply:
Sorry, we do not match:
Price Match Walmart.com With Another Online Retailer
Last Updated: February 4, 2022 Privacy PolicyAt Walmart, our customers are number one - always. That's why everything we do is focused on providing excellent customer service and delivering low prices. The information you share with Walmart allows us to provide the products and services you need and want while giving you the very best shopping experience. Our founder Sam Walton reminded us that "a promise we make is a promise we keep," and it's our promise to customers that we respect the trust you place in us and the privacy of the information you share. Part of providing superior customer service includes making sure that we're building a relationship of trust with customers. Our way of doing that is to let you know in a clear, prominent, and easily accessible way how we collect, use, share, and above all protect your personal information. Our Policy outlines:
View our Privacy Policy Return PolicyUpdated: October 1, 2022 Una copia de esta política está disponible en español. This policy applies to returns of products purchased in Walmart U.S. stores, Walmart.com, Walmart Business, or from Marketplace sellers on Walmart.com. Not 100% Satisfied? We Are Happy to Help. To exchange or return an item, here is what you need to know: You have 90 days after purchase to exchange or return an item unless noted in our exceptions. Please provide your store receipt or Walmart.com/Walmart Business order number and we will refund your purchase to the original form of payment. Save time by starting your return in the Walmart App or at Walmart.com or at business.walmart.com. No account? Start here: walmart.com/returns. No receipt? We can look up store purchases with a debit/credit card or online orders with a phone number or email. (WIC/SNAP restrictions apply) Fresh Guarantee: Receive a refund on Produce, Fresh Flowers, Meat, Bakery, Deli, Dairy & Frozen* items with a receipt. Start a return on the App or at walmart.com/returns or in your account on business.walmart.com. Some items may not be returnable but may be refundable. Recall Guarantee: Recalled items are issued a cash refund regardless of purchase condition. Not 100% Satisfied with a Walmart Private Brand Item? We’ll replace it or refund your money. All you need is the package. Extended Holiday Returns: Most items** purchased between October 1st 2022, and December 31st 2022, are returnable until January 31st, 2023. Some exceptions may apply (e.g., Wireless phones, Protection Plans, select luxury goods). 90-Day Automotive Battery Guarantee: Money backrefund or exchange to original purchaser if battery tests bad within 90 days. After 90 days, the original purchaser can only exchange the battery per the warranty terms. *Perishable Online Orders cannot be returned by mail. To receive a refund, go to Walmart.com or the App to start the return. Our Refund and Exchange Exceptions Your item may have return restrictions and/or special instructions (e.g., Marketplace items, freight/oversized/heavy items, luxury products, hazardous materials). See below for more details or check walmart.com/returns. Receipt Required Items:
PC Components: (e.g., motherboards, RAM, graphics cards) must be returned with a receipt within 30 days, in original packaging. After 30 days, contact Manufacturer for warranty assistance. Home & Garden equipment: must be returned within 90 days.Please drain gasoline or other flammable materials prior to returning. (e.g., lawn mowers, line trimmers, hedge trimmers, chainsaws, generators, air conditioners, evaporators, dehumidifiers, compressors, and pressure washers). DO NOT remove Freon from AC units. For walmart.com items, please check the item page to confirm it is returnable by mail. Tires: New tires that have not been mounted or installed are returnable within 90 days to any store with an Auto Care Center. Stores without an Auto Care Center cannot accept tire returns. Photo prints, personalized items, and photo products (e.g., blankets, mugs, calendars): are returnable within 90 days to a store or contact us at walmart.com/help. Please do not return by mail. Major Appliances (e.g., large refrigerators, ranges, washing machines): are returnable within 90 days of accepted delivery, in like-new condition, not installed and includes all original packaging. Please start your return in the Walmart app or go to walmart.com/returns. Major appliance returns are not accepted in stores. Toilets, toilet bowls and urinals: are returnable within 90 days, if uninstalled and unused and includes original packaging. New, damaged, or defective toilets, toilet bowls and urinals are returnable. Some products if opened or used can only be
exchanged for an exact or similar item as follows:
*New, unopened items can be returned for a full refund. Funeral products: (e.g., caskets, coffins) can be exchanged within 90 days if damaged or defective and unused. New or used items are nonrefundable unless the return is due to manufacturer defect or damaged. Items Ineligible for Return/Refund/Replacement To help keep our customers and associates safe Walmart and Marketplace sellers will not replace, accept returns, or provide refunds for:
*Diabetic supplies and items covered by Medicare Part B that are deemed substandard or unsuitable per Medicare supplier standards are returnable. Other Service Items & Digital ProductsIneligible for Return/Refund/Replacement:
Unless specified, electronic games and software downloads are not returnable after purchase. If you did not receive an email containing the code or are unable to redeem the code provided, please go to walmart.com/help, scroll to the bottom of the page and click the blue Contact Us button. Financial/Home/Tech Services: Return/Refund/Replacement Policy
*Note: Money Transfers may be refunded to sending customer if the funds have not been received or deposited into receiver's bank account/mobile wallet. Customer must have the Reference Number or MTCN of the transaction and proper identification. Money Orders may be refunded in cash up to 180 days after purchase with original receipt. Money Orders that have been previously cashed or deposited are ineligible for refunds. For refunds for damaged or lost money orders, please visit moneygram.com/replacement. Items purchased with Affirm will be credited back to the customer’s Affirm account. If the refund amount exceeds the loan balance due, Affirm will issue a refund minus interest to the customer’s bank. Refunds may take up to 10 business days to process. If refund is issued in another form of payment such as a gift card, customer is responsible for the loan repayment. Home Services Products (e.g., In-Home TV Mounting, Furniture Assembly):
Tech Services Products (e.g., Tech Support, Printer Setup): are nonrefundable if used or completed. To cancel an unused service or discuss a problem with a completed service, go to Tech Services and reach out to True Network Solutions support staff within 7 days of purchase and cancel the order in your Walmart account. Receipted Returns Receipted items returned within the required timeframe will be refunded to the original purchase method as follows:
*When the original credit/debit card is unavailable, refunds for store purchases will go on a Walmart Gift Card and refunds for online purchases will go back to the issuing bank. Non-Receipted Returns If the refund verification
process accepts the return, the following options are available:
Refunds issued for lost items are subject to recharge if Walmart or the seller can verify delivery or frequent abuse. Items on a gift receipt can be exchanged, refunded to a Gift Card, or credited to the sender’s original method of payment. Items without a gift receipt can be exchanged or refunded to a Gift Card. Items under $10 are refunded in cash. Walmart.com or Business.Walmart.com: Items Sold by Walmart If an item was sold and shipped by Walmart, the Standard Return Policy applies. To view return by mail instructions, click how to return your item by mail. To return items over $300 that are Jewelry, Gems or a Luxury Watch sold by Walmart:
Walmart will work to validate and authenticate the item is returned in the exact same condition as shipped within 48 hours upon receipt of the item. Once validated, your refund will be processed back to your original method of payment in up to 10 business days. Walmart.com or Business.Walmart.com: Items Sold by Marketplace Sellers A Marketplace item is an item sold on Walmart.com by a seller other than Walmart. Most items are returnable within 30 days. Returning items purchased from a Marketplace Seller is easy. Simply:
NOTE: Some Marketplace items are not eligible for return to a Walmart store. These are typically odd-sized, freight, hazmat, or luxury items. Use the Marketplace Seller’s instructions for return shipping for such items. Please reference the Marketplace Seller’s return policy for details regarding refunds, return shipping fees, and possible restocking fees (up to 20%). Insuring items valued above $500 is recommended prior to return shipping. Within 48 hours of receiving an eligible returned item, the Marketplace Seller will verify the item and process the refund minus any applicable fees. Applicable amounts will be refunded back to the customer’s original method of payment within 10 business days. To return a Luxury* Item sold by a Marketplace Seller on Walmart.com:
Use the Marketplace Seller’s instructions for return shipping. Some items may be eligible to return at a Walmart store. Please reference the seller’s return policy regarding refunds, return shipping fees, and possible restocking fees (up to 20%). Insuring items valued above $500 is recommended prior to return shipping. Any Marketplace Seller luxury item returned without the required materials will be rejected for return and no refund will be issued. Luxury items that are damaged will be rejected for return and no refund will be issued. Worn, resized, or altered watches & jewelry items may have a restocking fee up to 20% of the purchase price. Within 48 hours of receiving a returned luxury item, the Marketplace Seller will validate and authenticate that the item is in the exact same condition as originally shipped to the customer. Once validated, refunds are processed back to the customer’s original method of payment in up to 10 business days. *Luxury Item Categories: New and preownedApparel, Shoes & Accessories (e.g., Scarfs, Sunglasses, Handbags), Jewelry & Watches above $300, Fine Art, Loose Gems & Gemstones, Collectibles (e.g., Coins, Stamps), Memorabilia. NOTE: By leaving your package with Walmart for FedEx delivery, you are representing that the package contains no hazardous materials. Items with hazardous materials may include batteries, flammable liquids, computer equipment, certain cosmetics, household goods, and other common products. For more information about what may be considered a hazardous material, see the DOT guidelines. Please refer to additional information in the Marketplace returns policy.
Eligible items can be returned for a cash refund/credit or Gift Card only if the customer has a receipt showing the item was not purchased with WIC or SNAP:
*The customer must have formal documentation from the WIC agency to allow any exceptions. A WIC-eligible item is any item listed on the applicable state WIC approved food list. A SNAP-eligible item is defined by the USDA as any food or food product for home consumption. It excludes specific items from being purchased with SNAP benefits. Walmart reserves the right to modify the terms of this policy at any time. A receipt with a valid transaction number is required to receive a refund on sales tax for returned items within the time period allowed by law in Connecticut, Massachusetts, and Rhode Island. Walmart reserves the right to limit, or decline returns or exchanges regardless of whether the customer has a receipt. All non-receipt returns are subject to a refund verification process. All decisions regarding returns are subject to applicable laws. The Store Manager retains final authority to accept or decline any item that is eligible for return. Under no circumstance may a Store Manager accept return of an ineligible item. Store managers may always, at their discretion, refuse return of an item they deem to present a potential health or safety risk to any individual. Walmart also reserves the right to close Walmart.com accounts, or to cancel or refuse orders or returns for violations or abuse of our returns policy, or any
fraudulent activities relating to returns. Seafood PolicySection I: Sustainable Products at Walmart | Our Pledge to Customers/Members Section II: Sustainable Seafood Section III: Walmart’s Position At Walmart, we value our relationships with the seafood suppliers who are dedicated to providing the highest in quality and safety through practices that promote sustainable fisheries and social responsibility. We know that seafood is an important source of protein, nutrition, and income for people all over the world. Therefore, we aspire to find our customers safe, affordable, and sustainable seafood that does not negatively affect global communities or the environment. Our goal is to build transparency and continuous improvement in the seafood supply chain so that we can build confidence and provide for our customers now and in the future. Walmart believes the health of species, fisheries and ecosystems around the world is good for the planet and important to people today and in the future. We are working with our suppliers and partners to track the management of fisheries from which our suppliers source so that we can promote a sustainable supply. In addition, we care about the men and women in our supply chain and in the seafood industry as a whole, and we are concerned about the ethical recruitment and treatment of workers. While this is a complex issue, we are actively engaged in bringing together numerous stakeholders, NGOs and other private sector companies to help find solutions. Section IV: What we’re asking of our
suppliers
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Canned Tuna
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When it comes to the issue of method of catch, Walmart will offer customer choice in select markets, based on local customer preference and market retail norms.
Section V: Responsible Sourcing 1FAO Guidelines for the Ecolabelling of Fish and Fishery Products from Marine Capture Fisheries. Revision (2009) FAO Guidelines for the Ecolabelling of Fish and Fishery Products from Inland Capture Fisheries (2011) FAO Technical guidelines on aquaculture Certification (2011) Last Updated: February 17, 2017 Social Media GuidelinesWe engage with our customers and stakeholders beyond the walls of our stores: you can find us on Facebook, Twitter, YouTube, Instagram, Snapchat, LinkedIn and Medium. This page will give you a better idea on how to engage with us in social media, what you can expect from us, and where to find more information. Walmart's Twitter Engagement
Guidelines Through our Twitter account we aim to provide you with information on Walmart’s major activities and initiatives - from sustainability to diversity, from healthier foods to charitable giving. We welcome your thoughts on any and all of those topics. We are happy to help our customers and associates through Twitter and look forward to hearing from you. Here are a couple of things you should know about our Twitter engagement:
The posting and presence of content on Twitter and on this site does not necessarily mean that Walmart agrees with the content, ensures its accuracy or otherwise approves of it. Nothing in any Twitter page constitutes a binding representation, agreement or an endorsement on the part of Walmart. Please review Twitter’s terms of use carefully when engaging on the site. Walmart’s Facebook and Instagram Engagement Guidelines We’re excited that you’ve joined us on our Facebook or Instagram page, and we know you’ve got plenty to say. At Walmart, our mission is our purpose: we save people money so they can live better. While you’re with us, we hope you’ll take a moment to read the following guidelines we ask you to follow when contributing to our Facebook or Instagram page:
If you are a Walmart associate, please follow these additional guidelines:
For Walmart managers: If you are a manager, please make sure you are familiar with our Social Media Management Guidelines, available on the Walmart Wire. Standards for SuppliersAll suppliers and their facilities – including subcontracting and packaging facilities – are expected to uphold Walmart’s Standards for Suppliers. Learn more about our standards and expectations for suppliers and our requirements for facility disclosure here. Sustainable Chemistry CommitmentWalmart customers expect products that are safe, affordable and sustainable. Sustainable Chemistry is the design of chemical products and processes that reduce or eliminate the use or generation of hazardous substances, both to humans and the environment. To minimize the negative environmental and social impact, Walmart has developed a policy on sustainable chemistry for its consumables/Health & Wellness business that focuses on transparency, advancing formulation, and begin labeling private brand products in accordance with the U.S. EPA’s Design for the Environment Safer Product Labeling. Beginning in January 2015, Walmart expects all suppliers will provide full online public ingredient disclosure for formulated consumable items sold at Walmart and Sam’s Club. For private brands, Walmart partnered with the WERCs – a vendor supporting Walmart’s chemical safety and regulatory compliance – to house all proprietary product formulations. Supplier formulations remain confidential from Walmart. Through the WERCS, Walmart private brand suppliers reviewed and approved their in-scope products ingredients in compliance with either U.S. EPA's Design for the Environment Standard for Safer Products or CSPA's Consumer Product Ingredient Communication Initiative. Ingredient information for Walmart private brand products within the scope of the policy will be made available on Walmart.com and Samsclub.com items pages. The following categories of ingredients are commonly protected as trade secrets. When ingredients in these categories are trade secrets, they should be disclosed as follows: Dyes and colorants: should be listed by a chemical-descriptive name. In some cases, Walmart’s private brand products may list colorants that vary by product. Fragrances: Scent ingredients may be listed as "Fragrance," on the label, but the formulator must indicate where detailed information can be found. View Walmart’s Fragrance palette for private brands. The Walmart Sustainability Index will measure supplier compliance with the policy. If a formulated consumable product is missing its online ingredient disclosure, please email . For more information on the Sustainable Chemistry Commitment, please visit the Walmart Sustainability Hub. Sustainable Row Crop Position StatementSustainable Products at Walmart U.S. and Sam’s Club U.S. Worldwide, social and environmental losses are escalating. From resource-heavy farming that deplete soil and water resources to the destruction of biologically diverse rainforests, every day the balance of our world’s vulnerable ecosystems becomes more unstable. Our natural systems are telling society we are not doing enough – we’re actually doing irreversible damage to our planet and the natural systems we rely on. Our Commitment to
Regeneration Regenerating means restoring, renewing, and replenishing in addition to conserving. It means adopting practices in row crop agriculture that build soil health and protect nature, helping promote improved economic and environmental outcomes while contributing to the prosperity and equity of customers, associates and the people who participate in our product supply chains. Sustainable Row Crops Walmart U.S. and Sam’s Club U.S. believe this transition depends on the adoption of best practices for soil, nutrient, pest, water, and land management. Greatly accelerating the adoption of these practices across our supply chains will build a dependable supply chain that can strengthen our ability to continue helping people save money and live better. Walmart U.S. and Sam’s Club U.S. Priorities
Through our membership in the Midwest Row Crop Collaborative, we will continue to work with leaders across the agricultural supply chain and NGO community to develop and scale up new approaches to farming that build soil health and long-term productivity, protect water, address climate change, and support farm families. A wide variety of farming practices can drive improved environmental and economic outcomes in row crop production. Often, these practices are geographically dependent. Accordingly, we will encourage adoption of the following farming practices in our supply chain where appropriate as well as encourage suppliers to support the practices that could prove most impactful locally. Walmart U.S. and Sam’s Club U.S. Position on Row Crops
Supporting Landscape Place-Based Approaches A placed-based approach to natural resource and community issues refers to land and natural resource planning efforts that bring together diverse individuals, values, uses, experiences and activities tied to a specific geographic location. The essential idea behind place-based programming is that caring about places is important and different than just caring about resources. When successful, a placed-based approach will protect multiple resources within an area, create holistic strategies for improvement, focus on diverse stakeholder engagement, and promote a broad range of positive outcomes by addressing underlying conflicts.19 These actions vary by jurisdiction and region, but could include:
For more information, please visit the Walmart Sustainability Hub. What We’re Asking of Our Suppliers
1 Regeneration Speech Walmart Code of ConductGlobal Ethics is responsible for promoting Walmart’s culture of integrity. This includes developing and upholding our policies for ethical behavior for all of our stakeholders everywhere we operate. But perhaps most importantly, it includes raising awareness of ethics policies and providing channels for stakeholders to bring ethics concerns to our attention. Global Ethics:
Learn more at the Walmart Code of Conduct Walmart UK Tax Strategy StatementThis Tax Strategy Statement sets out the management of the UK registered entities in the Walmart Inc. group as listed below (“the Entities”). This tax strategy was published on 31/01/2022 and the Entities regard this publication as complying with their duty under paragraph 19(2) Schedule 19 FA 2016 in their financial years ended, respectively, December 31, 2021, January 31, 2022, February 28, 2022, and June 30, 2022. On 16 February 2021, Asda Holdings UK Limited (a subsidiary of Walmart, Inc.) completed the sale of Asda Group Limited to Bellis Acquisition Company 3 Limited. The Entities are as follows:
The approach of the Entities to risk management and governance arrangements in relation to UK taxation: The Entities Boards or governing bodies (“the Boards”), are ultimately responsible for the respective entity’s tax governance, including the review and evaluation of tax affairs and risks. Day-to-day tax matters may be delegated to certain affiliated company subject matter experts, who manage a professionally qualified tax team. When appropriate, external advice is sought from professional advisers, particularly for complex or uncertain matters, to support the Board’s decision-making process. The Entities maintain documented tax process controls, to provide assurance that tax risk is being managed, and to ensure compliance with relevant reporting requirements. The Entities take a zero-tolerance approach to the facilitation of tax evasion and are committed to upholding tthe laws relevant to countering tax evasion. Attitude towards tax planning, so far as it affects UK taxation: All tax planning is driven by a business or commercial purpose. The Entities are committed to acting with integrity and transparency on all tax matters and complying fully with UK tax law, which may involve claiming tax allowances, incentives, or exemptions, to which it is entitled under applicable laws and regulations. Level of risk in relation to UK taxation that the Group is prepared to accept: The Entities assess risk on a case-by-case. The Entities’ objective is to comply with legal and tax requirements in a manner which ensures the right amount of tax is paid at the right time, underpinned by an open and co-operative relationship with HMRC. Approach towards the Entities’ dealing with HMRC: The Entities’ approach is to comply fully with UK tax law, with full disclosure, and that any areas of uncertainty are discussed with HMRC on a timely basis. The Entities, or their delegates, have regular communication with the HMRC Customer Compliance Manager and specialist HMRC teams to promote a professional, collaborative working relationship which is based on principles of transparency and trust. Walmart U.S. Pollinator Health PositionIn 2020, Walmart committed to becoming a regenerative company. As part of this commitment, Walmart and the Walmart Foundation aim to help protect, manage, or restore at least 50 million acres of land and one million square miles of ocean by 2030. According to the Intergovernmental Science-Policy Platform on Biodiversity and Ecosystem Services (IPBES), pollination is important for maintaining the populations of many plants and is critical in agricultural systems. About 75 percent of the world’s major crops are dependent on pollinators1, and they contribute to the subsistence agricultural production that feeds many millions of people2. Therefore, a substantial decline in pollinator (e.g., bees, beetles, birds, butterflies, bats, moths, wasps) populations may threaten food production for both local consumption and global food markets. Research by IPBES confirms that wild pollinators have declined in abundance and diversity in regions including North America because of factors such as land-use change, intensive agricultural management and pesticide use, environmental pollution, invasive alien species, pathogens and climate change. Also, according to IPBES, pollinator exposure to pesticides can be reduced by minimizing the use of pesticides, incorporating alternative forms of pest control, and adopting a range of specific application practices. Actions to reduce pesticide use include promoting Integrated Pest Management (IPM); a sustainable, science-based, decision-making process that combines biological, cultural, physical, and chemical tools to identify, manage and reduce risk from pests and pest management tools and strategies in a way that minimizes overall economic, health and environmental risks, as defined by the IPM Institute of North America. As part of our commitment to protect and restore natural resources involved in production of the products we sell, Walmart U.S. is taking these initial steps to promote pollinator health: 1. Walmart U.S. will source 100% of the fresh produce and floral we sell in our in-store Produce department from suppliers that adopt integrated pest management practices, as verified by a third-party, by 2025. We also encourage fresh produce suppliers to report their pesticide application and biodiversity management annually, through Walmart’s annual sustainability surveys. Third-party certifications that verify IPM adoption or that are protective of pollinator health and include robust IPM criteria include:
Additional third-party certifications may be added to the above list as they are able to demonstrate improvements to their IPM criteria. As part of this initiative, we will also encourage fresh produce suppliers to phase out use of chlorpyrifos and nitroguanidine neonicotinoids (imidacloprid, thiamethoxam, clothianidin, dinotefuran) where applicable unless mandated otherwise by law, and to avoid replacing them with other products with a level I bee precaution rating. 2. To help improve and expand pollinator habitats, Walmart U.S. will: a. Encourage fresh produce suppliers to protect, restore, or establish pollinator habitats by 2025 on at least 3% of land they own, operate, and/or invest in (e.g., community gardens, pollinator-friendly solar3, sustainable landscapes4). Suppliers are encouraged to report annual progress through Walmart’s annual sustainability surveys. b. Encourage live-plant suppliers to label pollinator-friendly plants (plants grown without neonicotinoids, flupyradifurone and sulfoxaflor) for sale in our retail stores. c. Continue to avoid selling invasive plant species based on recognized regional lists. d. Help educate customers about pollinator plants for home gardens. In the spring of 2021, more than 1.3 million annual and perennial neonic-free plants for sale in our stores will carry tags to help customers identify plants that attract pollinators. We will explore other initiatives, online and in store, to engage and educate customers. e. Explore opportunities to incorporate pollinator habitat on Walmart U.S. real estate or in local communities, including:
1 Klein et al, Importance of Pollinators in Changing Landscapes for World Crops, 2006,
https://royalsocietypublishing.org/doi/full/10.1098/rspb.2006.3721 Which of the following orders can be used to close a short position in CDT stock that consists of 1000 shares?To close a short position consisting of 1,000 shares of CDT stock, one would need to purchase 1,000 shares—buy 1,000 shares of CDT. Buying the call options would not close the position, but once owned, they could be exercised with the purchased shares then used to close the short position.
Can an unlisted security be sold short by an OTC trader?Under the regulations of the security industry, can unlisted securities be sold short by an OTC trader? Yes, there is no restriction on such transactions.
What are discretionary accounts?A discretionary account is an investment account that allows an authorized broker to buy and sell securities without the client's consent for each trade. The client must sign a discretionary disclosure with the broker as documentation of the client's consent.
Which of the following best describe a wrap account quizlet?Which of the following best describe a wrap account? E: The fee covers both the advice and any transaction, so the firm must be registered as both a broker-dealer and an investment advisor.
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