IntroductionThe waiting line or queue management is a critical part of service industry. It deals with issue of treatment of customers in sense reduce wait time and improvement of service. Queue management deals with cases where the customer arrival is random; therefore, service rendered to them is also random. Show
A service organization can reduce cost and thus improve profitability by efficient queue management. A cost is associated with customer waiting in line and there is cost associated with adding new counters to reduce service time. Queue management looks to address this trade off and offer solutions to management. Waiting Line ProblemsWaiting in line is common phenomena in daily life, for example, banks have customers in line to get service of teller, cars queue up for re-filling, workers line up to access machine to complete their job. Therefore, management needs to work on formulae, which will reduce wait time and create delighted customers without incurring an additional cost. Generally, queue management problems are trade off’s situation between cost of time spent in waiting v/s cost of additional capacity or machinery. Finite and Infinite PopulationIn a waiting line scenario, there are cases of finite population of customers and infinite population of customers. A finite population scenario considers a fixed or limited size of customers visiting the service counter. It also assumes that customer once served will leave the line thus reducing overall population of customers. However finite population model also considers a scenario where the customer after getting served will re-visit the service counter for re-service, leading to increase in finite population. An infinite population theory looks at a scenario where subtractions and addition of customer do not impact overall workability of the model. Queuing SystemTo solve problems related to queue management it is important to understand characteristics of the queue. Some common queue situations are waiting in line for service in super-market or banks, waiting for results from computer and waiting in line for bus or commuter rail. General premise of queue theory is that there are limited resources for a given population of customers and addition of a new service line will increase the cost aspect to the business. A typical queue system has the following: Arrival Process: As the name suggests an arrival process look at different components of customer arrival. Customer arrival could in single, batch or bulk, arrival as distribution of time, arrival in finite population or infinite population. Service Mechanism: this looks at available resources for customer service, queue structure to avail the service and preemption of service. Underlining assumption here is that service time of customers is independent of arrival to the queue. Queue Characteristics: this looks at selection of customers from the queue for service. Generally, customer selection is through first come first served method, random or last in first out. As a result, customers leave if the queue is long, customer leave if they have waited too long or switch to faster serving queue. Service ConfigurationAnother aspect of waiting line management is the service configuration. There are four types of service configuration, and they are as follows:
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32.(p. 223)A car wash is an example of a single channel, multiphase queuing system. Get answer to your question and much more AACSB: AnalyticBlooms: RememberDifficulty: 1 EasyLearning Objective: 07-04 Understand waiting line (queuing) analysis.Topic: The Queuing System33.(p. 223)A tellers' window in a bank is an example of a single channel, multiphasequeuing system. Get answer to your question and much more AACSB: AnalyticBlooms: RememberDifficulty: 1 EasyLearning Objective: 07-04 Understand waiting line (queuing) analysis.Topic: The Queuing System34.(p. 224)The admissions system in a hospital for patients is an example of a singlechannel, single phase queuing system. Get answer to your question and much more AACSB: AnalyticBlooms: RememberDifficulty: 1 EasyLearning Objective: 07-04 Understand waiting line (queuing) analysis.Topic: The Queuing System We have textbook solutions for you! The document you are viewing contains questions related to this textbook. Intermediate Algebra Mckeague Expert Verified 35.(p. 225)There are different queuing models to fit different queuing situations. Get answer to your question and much more AACSB: AnalyticBlooms: RememberDifficulty: 1 EasyLearning Objective: 07-05 Model some common waiting line situations and estimate server utilization; the length of a waitingline; and average customer wait time.Topic: Waiting Line Models36.(p. 219)In a practical sense, an infinite queue is one that includes every possiblemember of the served population. Get answer to your question and much more AACSB: AnalyticBlooms: RememberDifficulty: 2 MediumLearning Objective: 07-04 Understand waiting line (queuing) analysis.Topic: The Queuing System37.(p. 222)In a waiting line situation, multiple lines occur only when there are multipleservers. Get answer to your question and much more Blooms: RememberDifficulty: 2 MediumLearning Objective: 07-04 Understand waiting line (queuing) analysis.Topic: The Queuing System Upload your study docs or become a Course Hero member to access this document Upload your study docs or become a Course Hero member to access this document End of preview. Want to read all 65 pages? Upload your study docs or become a Course Hero member to access this document Tags Queueing theory, Queue area, Service system Which of the following are the components of a queuing system?Components of a Queuing System: A queuing system is characterised by three components: - Arrival process - Service mechanism - Queue discipline. Arrivals may originate from one or several sources referred to as the calling population. The calling population can be limited or 'unlimited'.
What is an example of a finite population in a queuing system?Finite population model: if arrival rate depends on the number of customers being served and waiting, e.g., model of one corporate jet, if it is being repaired, the repair arrival rate becomes zero.
Which of the following are three major components of a queuing system?Which of the following are the three major components of a queuing system? The source population, how the customer exits the system, and the servicing system.
What is the term that refers to a process where customers wait in line for service?The waiting line or queue management is a critical part of service industry. It deals with issue of treatment of customers in sense reduce wait time and improvement of service. Queue management deals with cases where the customer arrival is random; therefore, service rendered to them is also random.
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A tellers window in a bank is an example of a single channel, multiphase queuing system.
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