The four dimensions of quality that are sometimes used to determine fitness for use of a product are: Show
A. performance, special features, durability, and service after sale. B. performance, special features, conformance, and reliability. C. special features, conformance, reliability, and durability. D. performance, conformance, reliability, and durability. E. special features, conformance, durability, and service after sale. Which name is associated with the phrase quality is free?This approach to quality management was popularized by Philip Crosby in his classic work Quality Is Free, first published by McGraw-Hill in 1979.
What are the main responsibilities of the quality control staff quizlet?A) the responsibility of the quality control staff to identify and solve all quality-related problems. B) a commitment to quality that goes beyond internal company issues to suppliers and customers. C) a system where strong managers are the only decision makers.
What is a good working definition of quality?Quality. The ability of a product or service to consistently meet or exceed customer expectations.
When an organization comes to the realization that there are quality problems in their products or services two or three possible ethical approaches include?When an organization comes to the realization that there are quality problems in products that are already in service, ethical approaches include: (I) divulging the information to the public at large. (II) recalling, if possible, affected products.
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Giving workers responsibility for quality improvement and authority to make changes is known as
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