In which type of scheduling system are patients told that their appointments are on the hour and each is seen in the order in which they arrive?









































































LEARNING OBJECTIVES PROCEDURES
Methods of Scheduling  
1. Describe how scheduling appointments efficiently meets the needs of both physicians and patients.  
2. Describe the correct use of appointment books and computer scheduling to make appointments.  
3. Explain why the medical office must retain an updated copy of the daily appointment schedule.  
Types of Scheduling  
4. Describe several types of scheduling, including stream scheduling, wave scheduling, modified wave scheduling, double booking, open booking, and patient self-scheduling.  
5. Identify types of patient appointments that may be clustered in the appointment schedule.  
Setting up the Appointment Schedule  
6. Identify factors to be considered when setting up the appointment schedule. Set up the appointment schedule.
7. Explain how to set up the appointment schedule.  
Making an Appointment  
8. Differentiate between the information needed to make an appointment for a new patient and an established patient. Make an appointment.
9. Differentiate among medical conditions that require emergency care, urgent care, and routine care.  
10. Describe how to schedule appointments for individuals who are not patients.  
Managing the Appointment Schedule  
11. Describe the method for changing or canceling appointments. Manage the appointment schedule.
12. Describe how to update the schedule on the day of the appointment and document changes.  
13. Identify three methods to remind patients to make or keep appointments.  
14. Describe how to store appointment books and daily schedules.  
Scheduling Diagnostic Tests, Procedures, and Admissions  
15. Identify how to schedule inpatient and outpatient diagnostic tests and procedures. Schedule inpatient and outpatient diagnostic tests or procedures.
16. Identify how to schedule hospital admissions and surgery. Schedule inpatient or outpatient surgery.

  • School Boston College
  • Course Title NU 230
  • Type

    Test Prep

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5.Which of the following is the best way for the medical assistant to handle a true emergency situation?a.Diagnose the situation and prescribe treatment over the phone.b.Refer the patient to a hospital emergency facility.c.Schedule the patient to come in at the end of the workday when all other patients havebeen seen.d.Refer the call to someone else.ANS:BPTS:1REF:pg. 238

OBJ:ABHES: MA.A.1.1.d| CAAHEP: XI.C.136.The scheduling technique that allows patients to walk in during a specified time frame and be seen inthe order they arrive isPTS:1REF:pg. 234

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OBJ:ABHES: MA.A.1.8.c| CAAHEP: V.C.27.Which type of scheduling works well when the staff knows how to get relevant information from thepatient so a real emergency can be handled promptly?PTS:1REF:pg. 235

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OBJ:ABHES: MA.A.1.8.c| CAAHEP: V.C.2

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In which type of scheduling system are patients told that their appointments are on the hour and each is seen in the order in which they arrive?

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Surgical Technology for the Surgical Technologist: A Positive Care Approach

Association of Surgical Technologists

In which type of scheduling system are patients told that their appointments are on the hour and each is seen in the order in which they arrive?
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8.Which type of scheduling works well for specialty and consulting practices because it allows thephysician time to prepare for each office visit with the knowledge that the day will begin and end onschedule if patients adhere to their assigned times?PTS:1REF:pg. 227

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OBJ:ABHES: MA.A.1.8.c| CAAHEP: V.C.29.In which type of scheduling system are patients told that their appointments are on the hour and each isseen in the order in which they arrive?a.True wavec.Clusteringb.Modified waved.Single bookingANS:APTS:1REF:pg. 233

OBJ:ABHES: MA.A.1.8.c| CAAHEP: V.C.210.Which type of scheduling method allows patients to schedule appointments on the same day they call?PTS:1REF:pg. 234

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OBJ:ABHES: MA.A.1.8.c| CAAHEP: V.C.211.The national average of primary care visits per hour per physician isPTS:1REF:pg. 249

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12.When setting up preoperative appointments and tests for a patient,PTS:1REF:pg. 241

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OBJ:ABHES: MA.A.1.8.c| CAAHEP: V.C.4

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Physician, pts, REF, Physician assistant

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The document you are viewing contains questions related to this textbook.

In which type of scheduling system are patients told that their appointments are on the hour and each is seen in the order in which they arrive?

The document you are viewing contains questions related to this textbook.

Surgical Technology for the Surgical Technologist: A Positive Care Approach

Association of Surgical Technologists

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In which type of scheduling system are patients told that their appointments are on the hour and each is seen in the order in which they arrive?

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Surgical Technology for the Surgical Technologist: A Positive Care Approach

Association of Surgical Technologists

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In which type of scheduling a patient seen in the order in which they arrive?

Open hours scheduling allows patients to be seen in the order in which they arrive at the clinic.

What type of scheduling is a system in which all the patients are told to come in at the beginning of the hour in which they are to be seen quizlet?

Wave scheduling is a system in which all the patients are told to come in at the beginning of the hour in which they are to be seen.

What system schedules three patients every half hour who are seen in the order they arrive?

With wave scheduling, three or four patients are scheduled every half-hour and are seen in the order in which they arrive at the office. The goal is for patients to arrive in “waves” so that there is always a patient waiting to be seen. Sometimes, ill patients are seen before those with routine appointments.

What type of scheduling works well when the staff knows how do you get relevant information from the patient so a real emergency can be handled promptly?

Which type of scheduling works well when the staff knows how to get relevant information from the patient so a real emergency can be handled promptly? not be given priority over other patients. A well-planned appointment schedule is essential for keeping both patients and staff satisfied.