Is a strategy that uses technology to deliver tailor-made services on a large scale

For most SMEs we have interacted with, deliberate alignment of the organization design to strategy is rarely on the radar.

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• When developing new product which is true of a new product development strategy?
• When evaluating service quality refers to the knowledge and courtesy of employees and their ability to convey trust?
• Which of the following describes product line depth?

Organization design involves aligning the structure, process, rewards and people with the business strategy. Structure dictates the relationship of roles in an organization, and how people function. A structure that is not in sync with the business strategy can result in unnecessary ambiguity and a lack of accountability. When the business strategy changes, structures, roles, and functions should be reconfigured with the new objectives.

From our experience, this doesn't always happen. And where it does happen, people are seldom shown how to operate in the new structure and this undermines the effectiveness of the redesign. For most SMEs we have interacted with, deliberate alignment of the organization design to strategy is rarely on the radar.

At Captiva Africa LLC we know that the essence of people working together collaboratively is the basis of competitive advantage not only in large corporates but for SMEs as well. We appreciate that inadequate organization design and structure may result in a lack of co-ordination among functions, failure to share ideas, and slow decision-making which may in turn bring managers stress, and conflict. We work closely with clients to address the following issues:

• How can we improve productivity and reduce the cost base?
• How can we translate business objectives into organizational requirements?
• How can we reduce organizational complexity without losing control?
• What key attributes of the organization design do we need to be a high performing company?

In this regard, Captiva’s approach to organization design is anchored on the following three dimensions:

Current-state Assessment: We assess the strengths and weaknesses of the current organization and design a more optimal new structure. At this stage we seek to highlight areas where the organization presents challenges, which might lie in role clarity, culture, structure or linkages, and then define the criteria to guide the design process.

Align strategy to the Organization: We make sure the design focuses management attention on the business objectives and critical operations of each product, service or business unit. And where required, we assist the client efficiently implement the new design and quickly realize the economic value therefrom.

Simplicity: Organization design is inherently a complex subject and the structures from the redesign process can be even more complex. The Captiva BDAs help management to take the complexity out of organization design by pinpointing role ambiguities and inadequate processes that may hinder productivity. We go beyond the boxes and lines on the organi-gram to help management ensure that the key roles have clear accountability and performance measures.

In some of our more recent engagements we have worked with clients in Kenya, Rwanda, Ghana and Uganda to ensure that the structures of their businesses were appropriately configured to match the change in the business strategy and objectives. Where necessary we have assisted the entrepreneurs in the implementation of the proposed redesigns.

b.Offering three-course meals for its passengersc.Providing personalized toiletries including wet towels and sleep masks for allpassengersd.Offering souvenirs to all passengers after their travel38.A training institute offers a range of services to its students. Which of the following is mostlikely to be its core service?

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39.Which response describes how service-providing companies would most likely counterincreasing competition?

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40.Which strategy uses technology to deliver tailor-made services on a large scale?a.Place strategyb.Promotion strategyc.The service mix*d.Mass customization

41.Starbucks uses different kinds of coffee, dairy and non-dairy alternatives, flavor shots, andtemperature levels to create a diverse array of options for customers. It uses a machine called aClover, which allows baristas to customize brew times down to the second, specify how muchexposure the water has to the coffee grounds, and dial in a precise temperature. Starbucks is well-geared toward ______.

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When developing new product which is true of a new product development strategy?

When evaluating service quality refers to the knowledge and courtesy of employees and their ability to convey trust?

Which of the following describes product line depth?