________ is the voluntary and involuntary permanent withdrawal from an organization.

Over the past two decades, business schools have added required courses on people skills to many of their curricula. Why have they done this?

managers need to understand human behavior if they are to be effective

Which of the following is most likely to be a belief held by a successful manager?

Technical skills are necessary, but insufficient alone for success.

Which of the following is best defined as a consciously coordinated social unit, composed of two or more people, which functions on a relatively continuous basis to achieve a common goal or set of goals?

Which of a manager’s primary roles requires the manager to define an organization’s goals, establish an overall strategy for achieving these goals and develop a comprehensive hierarchy of plans to integrate and coordinate activities?

Determining how tasks are to be grouped is part of which management function?

Mintzberg concluded that managers perform 10 different, highly interrelated roles. Which of the following is one of the broad categories into which these roles could be grouped?

As a manager, one of Joe’s duties is to present awards to outstanding employees within his department. Which Mintzberg managerial role is Joe acting in when he does this?

According to Mintzberg, one of management’s interpersonal roles is _____.

According to Mintzberg, when a manager searches the organization and its environment for opportunities and initiates projects to bring about change, the manager is acting in which role?

Robert Katz identified three essential skills that managers need to have in order to reach their goals. What are these skills?

technical, human, and conceptual

A manager is valued by her colleagues for her ability to perform effective break-even analysis on upcoming ventures. In this case, her colleagues value her for competencies that fall within which of Katz’s essential management skills categories?

According to Katz, when managers have the mental ability to analyze and diagnose complex situations, they possess _____ skills.

According to Katz, technical skills encompass the ability to _____.

apply specialized knowledge or expertise

According to Luthans and his associates, which of the following is considered a part of traditional management?

Which of Luthans’ managerial activities involves socializing, politicking, and interacting with outsiders?

How does Luthans define a manager’s success?

by the speed of their promotion

According to Luthans’ research, successful managers spent more of their time on _____ than on any other activity.

Studies of communication in U.S. managers indicate what about those managers who seek information from colleagues and employees?

they are generally more effective managers

While the Functions, Roles, Skills, and Activities approaches to management all differ, they all recognize that effective and successful managers must develop which of the following?

An OB study would be least likely to be used to focus on which of the following problems?

a decrease in sales due to growing foreign competition

______ is a field of study that investigates the impact that individuals, groups, and structure have on behavior within organizations for the purpose of applying such knowledge toward improving an organization’s effectiveness.

What are the three primary determinants of behavior that organizational behavior focuses upon?

individuals, groups, and structure

In order to predict human behavior, it is best to supplement your intuitive opinions with information derived in what fashion?

Which of the following is a reason that the study of organizational behavior is useful?

Human behavior is not random.

Which of the following is the best description of the settings in human society in which behavior is guided by implicit and explicit behavioral rules?

What do the fundamental consistencies underlying the behavior of all individuals enable researchers to do?

Analyzing relationships, determining causes and effects, and basing conclusions on scientific evidence all constitute aspects of _____ study.

How is the science of organizational behavior different from sciences such as physics and chemistry?

Most people have preconceived notions about the phenomena studied by OB.

Psychology’s major contributions to the field of organizational behavior have been primarily at what level of analysis?

the level of the individual

The study of group processes in organizational behavior has largely been derived from what field of study?

The science that seeks to measure, explain, and sometimes change the behavior of humans and other animals is known as _____.

Which behavioral science discipline is

focused on understanding individual behavior?

The OB topic of motivation has been

influenced by which behavioral science discipline?

The science that focuses on the influence people have on one another is _____.

_____ blends concepts from psychology and sociology.

Group behavior, power, and conflict are central areas of study for _____.

Significant contributions to OB in the study of group behavior in organizations have been made by _____.

_____ focuses on the study of people in relation to their social environment.

Which field of study has contributed to OB through its research on organizational culture and formal organization theory and structure?

Social psychologists have made major contributions to OB by their study of which of the following?

behavioral and attitude change

The subject of organizational culture has been

influenced by which behavioral science discipline?

Which of the following fields has most helped us understand differences in fundamental values, attitudes, and behavior among people in different countries?

Which of the following statements best describes the current status of Observational Behavior concepts?

They can be used to predict human behavior only if the situation is clearly specified.

There are _____ simple and universal principles that explain organizational behavior.

In order to predict human behavior with any degree of accuracy, what sort of variables must be taken into account?

Whereas _____ focuses on differences among people from different countries, _____ addresses differences among people within given countries.

globalization; workforce diversity

_____ is a measure of how organizations are becoming more heterogeneous in terms of gender, race, and ethnicity.

In what way does current thought on workplace diversity differ from the older “melting-pot” assumption?

By recognizing that employees don’t set aside their cultural values, lifestyle preferences, and differences when they come to work.

_____ is/are the number one reason that business travelers have cut back on their travel.

In 2003, which group made up 46.7 percent of the U.S. labor force?

What was the most significant change in the U.S. labor force during the last half of the twentieth century?

the rapid increase in the percentage of workers that are women.

What is the probable consequence of the fact that women significantly outnumber men on U.S. college campuses?   

An increase in the number of technical positions filled by women.

Increasingly, we can expect that women will be hired into _____ positions.

According to the textbook, when diversity is not managed properly, there is a potential for _____.

According to management guru Tom Peters, almost all quality improvement comes from _____ of design, manufacturing, layout, processes, and procedures.

Quality management and process reengineering are alike in what ways?

They both require the extensive involvement of employees.

Today’s managers understand that the success of any effort at improving quality and productivity must include _____.

Predictions suggest there will be a labor shortage for at least another _____ years.

The U.S. labor shortage is a function of _____.

birth rates and labor participation rates

Many employees have been led to retire early as a result of _____.

expanded Social Security benefits

The majority of employees today in developed countries work in _____.

Approximately _____ % of the U.S. labor force is employed in service industries.

When managers put employees in charge of what they do, they are _____ the employees

Which of the following factors makes it imperative that organizations be fast and flexible?

Given the climate of “temporariness” in modern organizations, employees must _____.

continually update their knowledge and skills

Which of the following is the major challenge to managers in a fully networked organization?

Managing people who work together but are geographically separated.

_____ allow(s) people to communicate and work together even though they may be thousands of miles apart.

Situations where an individual is required to define right and wrong conduct are termed _____.

Which of the following has only recently been considered a primary dependent variable in organizational behavior?   

organizational citizenship behavior

At its root, productivity involves concern for both ____.

effectiveness and efficiency

Which of the following is an example of being an efficient company?

Operating at the lowest possible cost while yielding a higher output.

Why did Sears try to improve the employee-customer interaction through training of its employees?

to generate additional revenue

_____ is discretionary behavior that is not part of an employee’s formal job requirement, but that promotes the effective functioning of the organization.

Organizational citizenship

What term is used to describe voluntary and involuntary permanent withdrawal from an organization?

________ diversity refers to diversity in observable attributes such as race, ethnicity, sex, and age.

Which of the following is true of surface-level diversity?

It refers to differences in easily perceived characteristics, such as gender and race.

Differences in ________ indicate surface-level diversity.

Which of the following most likely indicates surface-level similarity?

Jane and Sara grew up in the same town and went to school together.

________ diversity refers to diversity with respect to attributes that are less easy to observe initially but that can be inferred after more direct experience.

Which of the following best represents deep-level similarity?

employees who seek challenges in assignments and like to work collaboratively

A difference in ________ would indicate deep-level diversity.

________ differences between people represent deep-level diversity.

In a workplace, ________ involves overt threats or bullying directed at members of specific groups of employees.

Which of the following refers to a kind of discrimination which refers to overt threats or bullying directed at members of specific groups of employees?

Which of the following is the best example of the use of intimidation?

Anya's boss Kira sets difficult targets and hints that Anya may lose her job if she doesn't meet them

Which of the following is the best example of mockery as a tool of discriminatory treatment in organizations?

Rifka's supervisor often stereotypes Rifka because of her ethnic heritage and makes jokes about her ethnicity.

A person who is made fun of because he is an Arab-American is being subjected to ________, a kind of discrimination in work environments.

________, which may occur intentionally or unintentionally, refers to keeping certain people in a work place away from job opportunities, social events, discussions, or informal mentoring.

Women being assigned marginal job roles that do not lead to promotion is an example of the ________ form of discrimination.

Which of the following is true of workplace discrimination?

It may lead to reduced productivity and citizenship behavior.

Which of the following is a biographical characteristic of an employee?

Which of the following is true of biographical characteristics?

They are representative of surface-level diversity.

Which of the following explains why the relationship between age and job performance is likely to be of increasing importance during the next decade?

U.S. legislation, in effect, outlaws mandatory retirement.

Which of the following is the most likely reason why employers should employ older workers?

Older workers have extensive work experience.

________ refers to the biological heritage people use to identify themselves.

________ may be defined as an individual's current capacity to perform the various tasks in a job.

________ is a dimension of intellectual ability which refers to the ability to do speedy and accurate arithmetic.

________ is a dimension of intellectual ability which refers to the ability to understand what is read or heard and the relationship of words to each other.

________ refers to a dimension of intellectual ability which involves identifying a logical sequence in a problem and using this logical sequence to solve the problem.

________ is a dimension of intellectual ability which involves using logic to assess the implications of an argument.

Which of the following best describes spatial visualization?

the ability to imagine how an object would look if its position were changed

A market researcher who uses his ability to identify a logical sequence to predict demand for a new line of winter clothing is using the ________ dimension of intellectual ability.

________ refers to an overall factor of intelligence as suggested by the positive correlations among specific intellectual ability dimensions.

The ________ is the most widely used intelligence test in hiring decisions and takes only twelve minutes to be completed.

Wonderlic Cognitive Ability Test

________ may be referred to as the capacity to undertake tasks that demand stamina, dexterity, and strength.

________ refers to the ability to exert force against external objects.

Which of the following is a kind of physical ability which refers to the ability to make rapid, repeated flexing movements?

Which of the following best describes the physical ability known as trunk strength?

the ability to exert muscular strength using the abdominal muscles

Which of the following best describes the physical ability known as dynamic strength?

the ability to exert muscular force repeatedly or continuously over time

Which of the following best describes the physical ability known as dynamic flexibility?

the ability to make rapid, repeated flexing movements

The ability to move the trunk and back muscles as far as possible is known as ________.

The physical ability that allows a body to maintain equilibrium despite opposing forces is known as ________.

The physical ability that allows a body to continue maximum effort at maintaining prolonged effort over time is known as ________.

________ refers to evaluative statements or judgments concerning objects, people, or events.

The statement, "A person who eats meat and then fights for animal rights demonstrates double standards" is an evaluative statement. Such an opinion constitutes the ________ component of an attitude.

Which of the following statements represents the cognitive component of attitude?

This job is not giving me an opportunity to explore my skills.

Which of the following is an example of the affective component of an attitude?

feeling hurt at being unfairly accused of a wrongdoing

Which of the following statements is an example of the behavioral component of an attitude?

I have decided to apply for the position of a campaigner in the climate department.

The theory of cognitive dissonance was proposed by ________.

Which of the following does cognitive dissonance indicate between two or more attitudes or between behavior and attitudes?

Any incompatibility between two or more attitudes or between behavior and attitudes results in ________.

Which of the following statements is most likely to be true regarding cognitive dissonance?

People are more motivated to reduce dissonance when attitudes are important.

Leon Festinger argued that ________ follow(s) ________.

With reference to cognitive dissonance, in which of the following situations is the attitude-behavior relationship most likely to be strong?

The attitude refers to something with which the person has direct experience.

Which of the following is true of moderating variables in attitude relationships?

Attitudes that our memories can easily access are more likely to predict our behavior.

Which of the following is most likely to be related to reduced absences and lower resignation rates?

________ refers to a positive feeling about one's job resulting from an evaluation of its characteristics.

Which of the following statements represents a person's job attitude?

I enjoy my work because it offers me challenges and helps me hone my networking skills.

Which of the following actions best represents Kelly's high job involvement?

Kelly actively takes part in team activities and proactively takes up additional job responsibilities.   

High levels of both job involvement and psychological empowerment are positively related to ________.

organizational citizenship

Employees' beliefs in the degree to which they influence their work environment, their competence, the meaningfulness of their job, and their perceived autonomy is termed as ________.

psychological empowerment

The degree to which a person identifies with his or her job, actively participates in it, and considers his or her performance as being important to self-worth is referred to as ________.

Which of the following questions best helps understand an employee's organizational commitment?

Do you believe in the organization's objective on sustainable work practices?

Organizational commitment is defined as ________.

the degree to which employees identify with the organization they work for and its goals

________ is the degree to which employees believe the organization values their contribution and cares about their well-being.

Perceived organizational support

Which of the following questions best helps understand the degree of perceived organizational support among employees?

Do you feel the organization has sufficient recognition rewards to value good work?

Employees are most likely to perceive their organization as supportive when ________.

they have a voice in decisions

An individual's involvement with, satisfaction with, and enthusiasm for, the work he performs is known as ________.

Which of the following is most likely to be a characteristic of disengaged employees?

They put in time but give no attention to their work.   

The human resource department of Palmer Inc. is aiming to understand the degree of employee engagement in the organization. Which of the following statements would best help them in the process?

Do you enjoy your everyday tasks and achieving project milestones?

Which of the following statements is most likely to be true about the major job attitudes?

They tend to overlap one another.

Which of the following statements is true about measuring job satisfaction?

The single global rating system is not very time consuming.

Which of the following groups appears to have the highest levels of job satisfaction?

employees in the United States and Western Europe    

Higher levels of job satisfaction have been reported in the United States. This may be because ________.

individuals in western cultures emphasize positive emotions

Which of the following is true about the correlation between salary and job satisfaction?

Pay does not play a critical role in job satisfaction when an individual reaches a level of comfortable living.

In Indonesia, comfortable living occurs at about $30,000. Based on the measurement of comfortable living, which of the following is most likely to be true?

People earning below $30,000 experience a positive correlation between pay and job satisfaction.

Employees with positive core self-evaluations believe in their inner worth and basic competence, and are more satisfied with their jobs than those with negative core self-evaluations. The concept of positive core self-evaluations indicates that ________.

personality plays a role in job satisfaction

The exit-voice-loyalty-neglect framework aids in understanding the consequences of ________.

The ________ response includes actively and constructively attempting to improve conditions, including suggesting improvements, discussing problems with superiors, and undertaking some forms of union activity.

What term is used to describe voluntary and involuntary permanent withdrawal from an organization?

Is employees general belief that their organization values their contribution and cares about their well being?

Is employee general belief that the organization values?

Is made up of the beliefs Opinions knowledge or information held by a person?