1. Steps in the Process of Controlling 1.Give the meaning of ‘critical point control’. (Foreign 2014) 2.What is meant by ‘management by exception’ in the process of controlling? 3.What should
be done while ‘taking corrective actions’ in the process of controlling when especially in the important areas, deviations go beyond the acceptable range? (Delhi 2013) 4.What is important while analysing deviations in controlling? (Delhi 2011) 5.What should be the focus point for a manager while controlling, as controlling at each and every step is not possible?(All India 2011) 6.Why is actual performance compared with standards in the process of controlling? 4 / 5 Marks Questions7.Controlling is a systematic process involving a series of steps. State the steps involved in the process. (Compartment 2014; All India 2014,2011,2008) (i)Setting performance standards The first step in the controlling process is to set the performance standards. Standards are those criterias, on which the actual performances are measured. These standards serve as a benchmark towards which an organisation strives to work. (ii) Measurement of actual performance After the establishment of standards, the next step is measuring the actual performance with the set standards. This can be done by opting several methods like personal observation, sample checking, performance reports, etc. (iii) Comparison of actual performance with standards In this step, the actual performances are compared with the established standards. Such comparisons reveal the deviation between planned and actual results. (iv) Analysing deviations At this stage, acceptable and non-acceptable deviations areanalysed where following things are noticed:
(v) Taking corrective action The most important step in the controlling process is taking corrective actions. After the deviations and their causes are analysed, the task is to remove the hurdles from the actual work plan. The purpose of this step is to bring the actual performance up to the level of expectations by opting corrective measures. 8.After setting the performance standards, the next step in the controlling process is the ‘measurement of actual performance’. Explain this step in the process of Controlling. (All India 2013) 9.Explain how ‘management by exception’ helps in the controlling process.(All India 2013) 10.Explain how ‘critical point control’ helps in the controlling process. (Allindia2013) 11.Seeta, Geeta and Babita Ltd is engaged in manufacturing machine components. The target of production is 250 units per day per worker. The company had been successfully attaining this target until two months ago. Over the last two months, it has been o bserved that daily production varies between
200-210 units per worker.
Important Questions for Class 12 Business StudiesClass 12 Business StudiesNCERT Solutions Home Page What are the steps involved in the process of controlling?Steps involved in Control Process. Establishing standards and methods or ways to measure performance.. Measuring actual performance.. Determining if the performance matches with the standard.. Taking corrective action and re-evaluating the standard.. Which is the method for measuring actual performance?Answer: Four common sources of information frequently used to measure actual performance are personal observation, statistical reports, oral reports, and written reports.
Which step of controlling comes before measurement of actual performance?The first step in the controlling process is fixation of standards because standards are the criteria against which actual performance would be measured. Standards serve as benchmarks towards which an organisation strives to work. It can be set in both quantitative and qualitative terms.
Which one of the following is step of controlling?
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