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1. The new MDM payload does not match the old payload.DescriptionError message while enrolling an iOS device. Probable CauseThe device might already have an MDM profile installed in it. SolutionTo remove the existing MDM profile,
2. According to your corporate policy, only the following devices can be enrolled and can access the corporate resources: ……. Contact your IT administrator for more information.DescriptionError message while enrolling an iOS device. Probable CauseThe device type might not be permitted to enroll in Hexnode. Solution
3. A connection to the server could not be established.DescriptionError message while enrolling an iPadOS 13 device. Probable CauseThe device type might not be permitted to enroll in Hexnode. Solution
4. Could not download the identity profile from the Encrypted Profile Service. The credentials within the Device Enrollment profile may have expired.DescriptionError message while enrolling macOS devices. Probable CauseThe device type might not be permitted to enroll in Hexnode. Solution
5. Apple’s MDM Certificate (APNs) is required for enrolling Apple devices. Please contact your administrator.DescriptionError message while enrolling an iOS device. Probable CauseYou may not have configured an APNs certificate. SolutionYou need to set up an APNs certificate for an iOS device to communicate with the MDM server. After logging in to your Hexnode MDM portal,
6. Unable to access the enrollment URL sent via email.Probable CauseHexnode UEM server may not be reachable to the users. Solution
Go to System Preferences > Security & Privacy > Firewall > click Firewall Options > Uncheck Block all incoming connections > Click OK. 7. The enrolled devices are not listed in the Hexnode MDM portal even if the users have installed the profile.Probable CauseThe devices may not be able to reach APNs. Solution
8. Error message “Profile installation failed. The internet connection appears to be offline” displayed on the device.DescriptionThe error message is displayed when the device is not connected to the internet. Probable CauseWi-Fi is not connected or mobile data is disabled. Solutions
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