Chapter 1: Professional Business Communication Show The communication process can be broken down into a series of eight essential components, each of which serves an integral function in the overall process: 1. Source Source The source imagines, creates, and sends the message. The source encodes the message by choosing just the right order or the best words to convey the intended meaning, and presents or sends the information to the audience (receiver). By watching for the audience’s reaction, the source perceives how well they received the message and responds with clarification or supporting information. Message “The message is the stimulus or meaning produced by the source for the receiver or audience” (McLean, 2005). The message brings together words to convey meaning, but is also about how it’s conveyed — through nonverbal cues, organization, grammar, style, and other elements. Channel “The channel is the way in which a message or messages travel between source and receiver.” (McLean, 2005). Spoken channels include face-to-face conversations, speeches, phone conversations and voicemail messages, radio, public address systems, and Skype. Written channels include letters, memorandums, purchase orders, invoices, newspaper and magazine articles, blogs, email, text messages, tweets, and so forth. Receiver “The receiver receives the message from the source, analyzing and interpreting the message in ways both intended and unintended by the source” (McLean, 2005). Feedback When you respond to the source, intentionally or unintentionally, you are giving feedback. Feedback is composed of messages the receiver sends back to the source. Verbal or nonverbal, all these feedback signals allow the source to see how well, how accurately (or how poorly and inaccurately) the message was received (Leavitt & Mueller, 1951). Environment “The environment is the atmosphere, physical and psychological, where you send and receive messages” (McLean, 2005). Surroundings, people, animals, technology, can all influence your communication. Context “The context of the communication interaction involves the setting, scene, and expectations of the individuals involved” (McLean, 2005). A professional communication context may involve business suits (environmental cues) that directly or indirectly influence expectations of language and behaviour among the participants. Interference Interference, also called noise, can come from any source. “Interference is anything that blocks or changes the source’s intended meaning of the message” (McLean, 2005). This can be external or internal/psychological. Noise interferes with normal encoding and decoding of the message carried by the channel between source and receiver. Effective communication skills are critical for success in nearly any profession. Successful professionals know the importance of communication. They understand the process and how, if correctly used, it will help them be more successful on and off the job. Here are 7 elements that are essential to successful communication.1. Sender
Unfortunately, in the transference of information, the other person(s) may not understand the message the way the sender intended. In fact, it is not uncommon for the other person(s) to respond in some affirmative manner communicating the message was received. This does not mean the message was understood the way the sender intended. 2. Receiver
3. MessageWhile you may carefully choose the words to speak, words alone represent a small percentage of what is received by the other person. In fact, according to the literature, words carry the least value in the message.
4. Channel
5. Noise
6. FeedbackFeedback is the process of determining if the message has been properly received. This can be initiated by the sender or receiver. The sender, for example, may ask the receiver to repeat the message to confirm that the message was received as intended. On the other hand, a good listener will provide feedback to confirm that he/she correctly received the message. Feedback may occur in four ways.
Feedback Examples
Each of these different forms of feedback has a place in the communication process. Two things occur when feedback is provided. First, it helps ensure the message was clearly received. Second, it is a way of valuing the sender. When the receiver takes the time to make sure the message was correctly heard and understood it communicates that the sender is important…valuable. 7. ContextContext is another way of taking into consideration the setting. Examples of context include:
Click on the link below to see a helpful diagram of the communication process. https://www.switzeronleadership.com/wp-content/uploads/Communication-process-diagram.pdf What six elements are required for communication?The six elements of communication process are sender, message, encoding, channel, receiver, and decoding.
What are the elements of communication process?The communication process involves understanding, sharing, and meaning, and it consists of eight essential elements: source, message, channel, receiver, feedback, environment, context, and interference.
What are the 11 elements of communication?Elements of Communication Process:. Sender: He is the person who sends his ideas to another person. ... . Message: The idea, feeling, suggestion, guidelines, orders or any content which is intended to be communicated is message. ... . Encoding: ... . Media: ... . Decoding: ... . Receiver: ... . Feedback: ... . Noise:. What are the elements of communication quizlet?a source.. a message.. a channel of communication.. a receiver.. encoding.. decoding.. |