Technical skills are the ability to apply specialized knowledge and procedures to get a job done

Chapter 1

What are you responsible to learn?

�        Describe what managers do

�         Define organizational behavior (OB)

�         Explain the value of the systematic study of OB

�         List the major challenges and opportunities for managers to use OB concepts

�         Identify the contributions made by major behavioral science disciplines to OB

�         Describe why managers require a knowledge of OB

�         Explain the need for a contingency approach to the study of OB

�         Identify the three levels of analysis in this book�s OB model

I. �������� What managers do

�         Get things done through other people

�         Make decisions, allocate resources, and direct the activities of others to attain goals

�         Do their work in an organization

II.                  Management functions

�         Planning

�         Includes defining goals, establishing strategy, and developing plans to coordinate activities.

�         Organizing

�         Determining what tasks are to be done, who is to do them, how the tasks are to be grouped, who reports to whom, and where decisions are to be made.

�         Leading

�         Includes motivating subordinates, directing others, selecting the most effective communication channels, and resolving conflicts.

�         Controlling

Monitoring activities to ensure they are being accomplished as planned and correcting any significant deviations.

III.������� Mintzberg's managerial roles

�         Interpersonal Roles:� Figurehead, Leader, Liaison

�         Informational Roles:� Monitor, Disseminator, Spokesperson

�         Decisional Roles: Entrepreneur, Disturbance Handler, Resource Allocator, Negotiator

IV.������� Management skills

�         Technical Skills: The ability to apply specialized knowledge or expertise.

�         Human Skills: The ability to work with, understand, and motivate other people, both individually and in groups.� People skills are critical for managers!

�         Conceptual Skills: The mental ability to analyze and diagnose complex situations.

** Effective vs. Successful Managerial behavior � Which would you rather be � an �effective� manager or a �successful� one? Why?

V.                  Organizational Behavior

A field of study that investigates the impact that individuals, groups and structure have on behavior within organizations, for the purpose of applying such knowledge toward improving an organization�s effectiveness.

VI.                Replacing Intuition with Systematic Study

�         Intuition:�� A feeling not necessarily supported by research.

�         Systematic Study: �Looking at relationships, attempting to attribute causes and effects and drawing conclusions based on scientific evidence.

�         Behavior is generally predictable.

�         There are differences between individuals.

�         There are fundamental consistencies in behavior

�         There are rules (written & unwritten) in almost every setting.

VII.              Contributing Disciplines to OB

�         Psychology, Sociology, Social Psychology, Anthropology, Political Science

** There are few absolutes in OB.� Often we rely on contingency variables or situational factors which moderate the relationship between two or more other variables.� Can you think of a �moderating� variable in human behavior?

VIII.            Challenges and Opportunities for OB

�         Globalization

�         Workforce Diversity and The Coming Labor Shortage

�         Toward Improving Quality and Productivity

�         Improving People Skills, Improving Customer Service

�         Empowering employees

�         �Temporary� situations

�         Stimulating Innovation and change, Networked Organizations, Work/Life Conflict

�         Improving Ethical Behavior

IX.               Developing an OB model (or an abstraction/simplification of reality)

Dependent Variables (What do you want to predict?)

Productivity

Absenteeism

Turnover

Organizational Citizenship Behavior

Job Satisfaction

Independent Variables (What are some of the possible causes of the Dependent Variables?)

Individual-Level Variables

Group-Level Variables

Organizational Systems-Level Variables

OB is a complex topic!

X.�������� Chapter summary

�         Managers need to develop their interpersonal, or people, skills to be effective in their jobs.

�         OB is a field of study that investigates the impact that individuals, groups, and structure have on behavior within an organization.

�         OB focuses on improving productivity, employee job satisfaction, citizenship behavior and reducing absenteeism and turnover.

�         OB uses systematic study to improve predictions of behavior.

�         OB recognizes and helps managers to see the value of workforce diversity and practices.� It also seeks to improve organizations and help managers cope with the many changes faced in today�s workplace.

Which of the following skills involves the ability to work well with other people both individually and in a group?

What technical skills do administrative professionals need quizlet?

Is administrative associate another term for administrative professional?

Are most people naturally self confident?