Microsoft 365 or Microsoft office users have reported receiving the connection to Microsoft exchange is unavailable error while setting up Outlook or adding a new email ID on their device. Typically, the error message appears when a user account holds @yourdoman.com type email address to their Microsoft Outlook. Show
However, if you are not using any such form of email address and still receiving the said error message during the setup, we recommend you go through the below provided solutions and apply them. These will definitely help you in getting rid of the issue. Introducing the Outlook errorThe full error message reads as follows: The action cannot be completed. The connection to Microsoft Exchange is unavailable. Outlook must be online or connected to complete this action. The outlook error the action cannot be completed the connection to Microsoft Exchange is unavailable usually occurs of user has an account at a third-party provider that uses the same ID and password as the user’s Office 365 account uses. So, changing the password should resolve the issue. However, if this does not, follow the below solutions. Fixes for the connection to Microsoft Exchange is unavailable error:Below, we have provided the best possible solutions for both end-user and the servers. Before you proceed with the below fixes, make sure that your PC is not experiencing internet connectivity issue and that the Exchange server is not offline: Fix 1: Delete Default ProfileWhen you delete the profile, the offline cached content for its account will be removed. On the next re-launch, you will have to create a new profile on Outlook and complete its setup process. Here are the steps how to remove default Profile:
If you do want to delete it, you can create a new default profile. For that, in the Mail Setup Profile section, click on Add option, give a name to your Profile and email accounts to it. Do not forget to set it to the default. Fix 2: Update or Create your Outlook Profile with RPC encryptionIf the problem continues, outlook error the action cannot be completed the connection to Microsoft Exchange is unavailable could be possibly because you are using all your accounts under a single profile and there is a problem with one of your email accounts on running with Microsoft Exchange Server. Usually, the corporate accounts are the ones that haven’t been configured properly:
Fix 3: Disable the encryption requirement on all CAS serversThis solution is for IT admin who can disable the encryption requirements. Run the below command in the Exchange Management Shell: Set-RpcClientAccess –Server <Exchange server name> –EncryptionRequired:$False Run this cmdlet for all Client Access Servers running Exchange Server 2010 or later versions and re-run this command for each exchange server that has Client Access Server role. Also, make sure to disable RPC encryption. Make sure to enable it after deployment with the changes to the RPC requirements on Outlook. You can change the RPC settings on the server-side by using Group Policy option as well. For that, navigate to User Configuration> Administrative Templates > Microsoft Office “Version number” > Account Settings > Exchange. Locate Policy Enable RPC encryption the next and disable it. Fix 4: Run Microsoft Support and Recovery AssistantIf the connection to Microsoft Exchange is unavailable error continues, the next thing you should consider of running Microsoft Support and Recovery Assistant tool GUI version on the command-line version and see if this resolves the issue. Fix 5: Create a new alias for the Office 365 userAnother solution is to create a new alias for the user in Office 365 and use it to setup Outlook. Here are the full steps:
Fix 6: Restore Registry Settings
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders
ConclusionThat’s all! We have provided all possible fixes for outlook error the action cannot be completed the connection to microsoft exchange is unavailable. Hope so, these fixes are helpful for you in getting the required fix. If the problem continues, we strongly recommend you employ PC Repair Tool – an automatic tool to check for Windows related issues. If these are the ones responsible for the said issue, it will find and fix the issue automatically for you. How do I fix Microsoft Exchange connection is unavailable?Fix: The Connection to Microsoft Exchange is Unavailable on.... Solution 1: Disable any and all third-party computer security programs.. Solution 2: Flush your computer's DNS.. Solution 4: Delete your Outlook profile.. Solution 5: Manually create a new Outlook profile and set it as default.. Why is my Microsoft Exchange Server Unavailable?Users reported that you can fix The connection to Microsoft Exchange is unavailable error simply by creating a new Outlook profile. To do that, you need to follow these simple steps: Go to Control Panel and select Mail. Click on Show Profiles and then click on Add.
How do I force Outlook to connect to Exchange Server?Step 1: Open Outlook. Step 2: Click on the "File">" Info"> Account and Social Network Settings">" Account settings". Step 3: Select your account and click on the "Change> "More Settings">" Connection" tab. Step 4: Under Outlook Anywhere, choose the "Connect to Microsoft Exchange using HTTP" option.
Why is my Outlook not connecting to the Exchange Server?Ensure Outlook is online
This is important because, in the offline mode, Outlook can't connect to the Microsoft Exchange servers, and thus, will throw the “Outlook cannot connect to server” error. To fix this: Go to the Send/Receive tab in Outlook. Look for an option called “Work Offline” and click it.
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