 Show An efficient business telephone system streamlines good communication between organizations and customers. The most popular device to communicate orally is the telephone. It connects people irrespective of distance. It breaks the tone and helps us to communicate at any movement and from any location. The telephone offers a faster interaction than email, is more personal, and easy and quick to use. The modern telephone has taken the shape of the cell phone, which is portable and can be used anywhere in the globe where the network is supported by mobile operators. Undoubtedly the telephone is the most common and important device for communication but there are some advantages and disadvantages of a telephone. Advantages of Telephone in Business Communication
A telephone is really very easy to use as well as it very much quick for this advantage of telephone it is very popular amongst every class of people.
Communication through the telephone is really very easy and available because most people now use the telephone and any time and anywhere you can connect to anyone if you have the number of your expected person.
Telephone systems also provide a good way to learn about what customers in your area need and how they feel about your company. You can create telephone surveys and reach out to existing customers to ask about their customer service experiences, feelings about your product or service’s quality, and the buying process in general.
Less expensive is the other great advantage of the telephone. The telephone is much less expensive than another communication process.
Whether your staff works in one office, multiple offices, or remotely, you can hold conference calls where you share important announcements, learn about progress on important projects and offer feedback that can help workers improve their productivity and work quality.
Distance is not a matter of communication if you have a telephone. You can communicate with a person even if he stays on another side of the world. In addition, telephone communication over long distances is less expensive compared to physical travel. Can communicate no matter what the distance is.
Current times the mobile telephone is very smart it can be used for e-mail checking, web browsing, transferring multimedia though most people now always connected with social networking sites with their mobile phones.
Current mobile phones have Internet access, which enhances communication through several platforms, such as emails, video calls, and social networks. In this regard, Internet access through mobile telephones results in communication efficiency, flexibility, and affordability.
As I said above the mobile phone is very smart now they can take pictures, capture video as well as capture audio also, which is the most effective advantage of mobile telephones.
Legal law and enforcement organizations can detect anyone by telephone or mobile network. It helps them to find our criminals easily.
Most of the cell phone has radio today and radio can be used for listening to news, music, etc which is a great advantage of mobile phone. The telephone has a great contribution to the modern world. It is one of the most important inventions which accelerate human prosperity. It has done a revolution in the communication sector. Nowadays it used in every aspect of life. You even can’t imagine one moment without a telephone. It is an essential element of electronic communication. Information Source:
Even with all of today’s technological advances, the telephone is the primary source of communication at medical offices. Because of this, it is crucial that front office staff always use superb etiquette when speaking to patients or potential patients on the phone. Here are seven phone etiquette reminders for your front desk staff. While these are simple, sometimes a general refresher is important. Be professional and friendly. When you answer the phone, use a cheerful, professional greeting which identifies the office and who you are. Whatever greeting you choose, your patient should always hear a pleasant, professional tone in your voice. Smile during every call, as this will naturally improve the voice to make it seem more energetic and friendly. Avoid eating or chewing gum while talking, as the noises can be unpleasant for the person on the other end of the line. Be quick. Answer incoming calls as quickly as possible, preferably before the third ring, to prevent a caller from thinking the office is understaffed. Too many rings are an unnecessary irritation for waiting patients and can create a negative office atmosphere. Speak clearly with appropriate volume. Speak in a low tone using moderate volume convey words in a clear and understandable way. If you use a traditional phone and handset, be sure that you’re speaking directly into the mouthpiece. If it’s important to have both hands free while answering the phone, consider purchasing a headset rather than propping the handset on your shoulder. Keep hold time brief. Ask a caller’s permission to place him or her on hold if necessary. If you place a patient on hold, be sure to check back within 30 seconds so the caller knows you haven’t forgotten them. Never lay a handset down without asking to place the caller on hold and then pressing the hold button. Always remember to thank a caller for holding. Always remain composed. Regardless of the caller’s tone of voice, stay pleasant and professional. When a patient is angry or frustrated, it’s important to remember that their emotions aren’t a personal attack. View each call as an opportunity to solve a problem and help someone feel better. Gather as much information as you can as you work to help address the caller’s concern. Listen actively. A technique called active listening is a helpful tool to ensure that understanding is complete. Listen to the caller attentively to determine the best way to assist and to show interest and concern. Advise staff members to take notes while listening, wait for the caller to finish speaking and repeat key points or ask questions to clarify the caller or receiver’s statements. End calls politely. When it’s time to say goodbye, it can sometimes get a little awkward. Try to give a final statement that indicates you’re about to end the call and do not hang up until the caller does. Telephone etiquette is not just what you say or what you do, it is also how you say it and how you do it. Consider these tips the next time you talk to a patient on the telephone. Do you have any essential telephone etiquette tips to share? If so, be sure to let us know via our Facebook page. Posted February 20, 2019 by When answering a phone call in the medical office the medical assistant should?Answering the telephone in a professional manner involves answering within two to three rings, so the caller is not left waiting. If taking multiple calls, proper etiquette suggests that you give the first caller priority unless the second caller has an emergency.
When offering assistance to a patient by telephone medical assistants must?1) Hang up first. 2) Keep talking with the caller, even if the reason for the call has been handled. 3) Politely but firmly explain that the physician needs your assistance. 4) Explain to the caller that another patient needs your assistance.
What is the most important aspect of phone communication?A friendly tone of voice is one of the most important things when it comes to communicating successfully on the phone and practicing good phone etiquette. Practicing this tone of voice will help you when you need it most.
What is an advantage to having a voicemail system in the medical office?Many doctors love this feature because it saves them the time and hassle of having to dig through an archaic phone system to find their voicemails. Simply put, being able to easily manage voicemails helps further simplify communication between callers, office staff, and doctors.
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The office telephone is an important source of communication between the medical office and
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