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The strategic approach to quality involves finding defects in the product before final delivery.

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Chapter 9 Quiz, Management of Quality

1. The Total Quality Management philosophy really applies only to production workers and clerical employees.
2. The plan-do-check-act (PDCA) cycle is also known as the Shewhart wheel or the Deming wheel.
3. The 5W2H approach provides a graphical representation of the key steps in a process
4. Another name for a cause and effect diagram is a fishbone diagram
5. The Pareto chart is based on the idea that a few factors usually account for a large percentage of the total number defects or problems.
6. Safety is a dimension of quality.
7. One definition of quality is fitness for use.
8. Quality at the source refers to each worker being responsible for the quality of their work.
9. The strategic approach to quality involves finding defects in the product before final delivery.
10. Although closely associated with quality, this name is not on the list of quality gurus:
11. Which name is associated with a list of 14 points?
12. Which name is associated with a cause-and-effect diagram?
13. The guru associated with the phrase 'quality is free' is:
14. Which one of these would not be considered a determinant of quality?
15. Warranty service, processing of complaints, and costs of litigation are examples of:
16. The purpose of the Malcolm Baldrige National Quality Award is to:
A. stimulate efforts to improve quality
B. recognize quality achievements of U.S. companies
C. publicize successful quality programs
E. reward profitable U.S. companies
17. Which one of these is the conceptual basis for continuous improvement?
B. Cause-and-effect diagram
D. The plan-do-check-act cycle
E. A stictch in time saves nine
18. Which one of these terms refers to documenting a process?
19. The term "80-20 rule" is most closely associated with:
E. Football or Soccer (80 easy yards, 20 red zone yards)
20. Giving workers responsibility for quality improvements and authority to make changes is known as:
21. A run chart would be used to:
A. track the values of a variable over time
B. list potential causes of an effect
C. identify a source of problem
D. collect and organize the data
E. authorize the production of a fixed number of units

The strategic approach to quality involves finding defects in the product before final delivery.
This is the end of the test. When you have completed all the questions and reviewed your answers, press the button below to grade the test.

What is the difference between Deming and Crosby's approach to quality?

Deming's approach points to how quality is all about exceeding and meeting customer expectation while for Crosby states quality is continuous improvement the production process. While there are differences, both approaches agree on the concept of how quality can be improved through the approaches.

Which of these quality gurus is associated with the phrase Quality Is Free 1 point?

This approach to quality management was popularized by Philip Crosby in his classic work Quality Is Free, first published by McGraw-Hill in 1979.

What are the theories by Deming Juran and Crosby?

Juran emphasized the importance of continuous improvement, while Crosby focused on the need for organizations to meet customer expectations. Over time, TQM has become an essential element of business strategy for many organizations.

Which one of these is the conceptual basis for continuous improvement?

The PDSA cycle forms the conceptual basis for continuous improvement.

strategic approach quality involves finding defects product final delivery

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