To have the least structured system, which of the following scheduling systems should be used?

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Which of the following scheduling systems is the least structured of all the systems?
Which type of scheduling is the least structured This is commonly used in urgent care centers?
What is the most commonly used scheduling system?
Which method of appointment scheduling allows the patient to schedule their own appointment?

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chapter 9

Question	Answer
According to the American Medical Association, the patient’s records must be kept for how long after the patient’s final visit?	10 years
Which of the following scheduling methods allows short-term flexibility within an hour to account for variables in appointments?	Wave
Which of the following types of filing systems gives the greatest degree of confidentiality of patient records?	Numeric
Which of the following is contained in a memorandum?	Subject line
Which of the following includes specifications for preventive maintenance of office equipment and insures against future repair costs?	Service agreement
Which of the following systems is most appropriate for filing reference materials for patient needs?	Numeric
You should collate a patient’s records	The day before the pts visit
Mr. Smith is a regular patient who has been coming in for follow-up treatment for prostate cancer. When greeting Mr. Smith	Make eye contact
Printed test materials and medical information binders should be sent as	Special standard mail
Invoices and statements of account should always be sent	First-class mail
Priority Mail provides	2-day service between major business markets
Flyers and newsletters should be sent	Standard mail (A)
An x-ray with an accompanying report should be sent as	Combination mailing
Which of the following is true about special endorsements such as “Address Service Requested”?	There must be a 1/4-inch clear space around the endorsement
Which of the following is required to operate a fax machine?	Telephone Line
The most appropriate filing system for a practice with more than 15,000 active patient records is	Numeric
When establishing appointment guidelines for a medical office, whose preferences should be considered first?	Physician
Under the old postal classifications, books larger than 24 pages were mailed	Fourth-class mail
Which of the following postal classifications is the most appropriate way to mail a written notice of termination of care from a physician to a patient?	Certified, return receipt
A 75-year-old woman calls the office and is concerned about her test results. Her follow-up appointment is in a week. She insists on an answer and you know the test results are not good. What should you do?	Find the test result and ask the physician to interpret the result for the patient
Which of the following is the correct way to write the physician’s name and title on the inside address in a letter?	Jay B. Smith, M.D.
he process of establishing a matrix for the day’s appointment page can best be described by which of the following?	Blocking out the hours the physician is unavailable
According to the principles of source-oriented medical recordkeeping, forms and progress notes should be arranged in which of the following orders?	Subject
The subject line must be typed	Two lines below the salutation and two lines above the body of the lette
Which of the following is true about sending money through the mail?	Cash should never be sent through the mail.better to buy a postal money order, For a small fee a copy of the paid money may be obtained for up to 2 years after the date it has been cashed.
In a medical office, an appointment slot held open in case of emergencies is called	Buffer Time
If a patient is chronically late or requires more of the physician’s time than other patients, when should this patient’s appointment be scheduled?	Later in the afternoon or as the last patient for the day
Which of the following is the least structured of all the scheduling systems?	Open Hours
Which of the following is a “write it once” bookkeeping system?	Pegboard
What is true about postage meters?	They can print postage directly on an envelop, or a label,can save time, and must have the date changed every day
The dateline on a standard business letter is placed	The dateline on a standard business letter is placed, and 1/2 inch below the letterhead
Several patients are waiting to be seen by the physician, who has just arrived at the office. Which of the following patients should be examined by the physician first?	A walk-in patient complaining of pain radiating to the left arm
Which of the following is the name given to mail that the United States Postal Service guarantees to deliver within 3 days for the same rate anywhere in the United States?	Priority
what should you remember about formatting the body of a letter?	There is usually a blank line left between paragraphs
What is the correct salutation for a letter	Dear Mr. Smith:
What is an appropriate complimentary closing?	Yours truly,
If the identification line contains reads “WL/EG,” you know that	The typist’s initials are EG
Which is the most appropriate initial step for medical assistants to take when a patient comes into the office in an emergency situation?	Take the patient into an examination room
Which of the following letter formats is most commonly used in a medical office?	Full-block
What is the correct method of folding a standard-size letter to fit a No. 10 envelope?	Fold one third from the bottom, then one third from the top
According to the USPS, the word corner should be abbreviated as	COR
Bank books should be sent via	Certified mail
If a patient calls about insurance coverage, the call should be handled by	Medical ASsistant
Wahtis the most important information to record when scheduling an appointment for a patient?	The patients phone number
The words SPECIAL HANDLING should appear where on an envelope?	Below the postage
If the patient calls in to report that he or she is doing well after surgery, the medical assistant should	Handle the call and make note of the patient’s report in his or her medical records
When sending a letter to someone’s attention at a company,	Write the company’s name followed by “ATTENTION: [NAME]” on the next line
hen an incoming call is received, the telephone should be answered	By the second or third ring
What action should a medical assistant take if a caller wants to talk to a physician but the physician is not in?	Advise the person that the physician is not in the office, find out caller’s identity, and offer to take a message or inform the patient of an appropriate time to call back.
When answering incoming calls,	Answer with the name of the office followed by your name
What type of calls requires the physician’s personal attention?	Calls from other physicians,Calls from patients who want to discuss test results,Prescription renewals previously not authorized
The term that explains a list of specific items to be presented at a business meeting is called the	Agenda
Which of the filing systems is used by every large clinic that has more than 5000 patients?	The numeric filing system
A call concerning an x-ray lab result should be handled by the	The Medical assistant
Which of the following is the most secure way to send mail through the USPS?	Registered
What letter style is characterized by open punctuation and the omission of salutations?	Block
According to the United States Postal Service, the correct abbreviation for Nebraska is	NE
Triage refers to	The screening and sorting of emergency situations
Which office machine requires the date to be changed daily?	Postage meter
Which of the following types of scheduling is based on the reality that some patients will arrive late?	Wave
When blocking off the matrix in an appointment book, you should block off	Lunch, hospital rounds, vacation, and consultations
What file is used as a reminder?	Tickler File
How long should you hold onto old appointment books?	3 years
The abbreviation for a follow-up appointment is	FU
Which type of scheduling has two or more patients scheduled at the beginning of each hour, followed by single appointments every 10 or 20 minutes?	Modified Wave Scheduling
Which type of record must be kept permanently?	Immunization records
What are some of the reasons to keep medical records?	A medical record supplies statistical information, facilitates reimbursement, and provides evidence in lawsuits.
The most appropriate way to correct an error in a patient’s medical record is to	Draw a line through the error, write the correct information, record the date, and initial the correction
If medical record data is sent electronically, the medical office must use	Security codes
What are the six Cs of charting?	client’s words, clarity, completeness, conciseness, chronological order, confidentiality
What is the definition of a block letter format?	Each line is justified to the left
What is the correct state abbreviation for an envelope addressed to Boston?	MA
Which of filing systems is the most widely used?	Subject
Arranging the papers to be filed in sequence prior to filing is known as	Sorting
The basic format of appointment books is called the	Matrix
What is the method that refers to deciding where to file a letter?	Indexing
When filing identical names, what should you use to determine how to file a medical record?	you may use the patient dates of birth, identification number, or place of birth
The best resource for travel information is	A reputable travel agent
A tickler file is an example of which of the following filing systems?	Subject
SOAP pertains to	a Patents records

Which of the following scheduling systems is the least structured of all the systems?

An open office hours system is the least structured of all the systems. Every office will utilize the same method for appointment scheduling.

Which type of scheduling is the least structured This is commonly used in urgent care centers?

There are many variations with modified wave scheduling. Two patients are scheduled to be seen during the same time slot. -This type of scheduling is considered to be ineffective but sometimes is unavoidable in order to accommodate patients. This is the least structured of all the systems.

What is the most commonly used scheduling system?

Stream scheduling is the most commonly used scheduling system.

Which method of appointment scheduling allows the patient to schedule their own appointment?

Online scheduling, also known as self-scheduling, allows patients to schedule their own appointments without having to call the office.

structured system scheduling systems

To have the least structured system, which of the following scheduling systems should be used?

chapter 9

Which of the following scheduling systems is the least structured of all the systems?

Which type of scheduling is the least structured This is commonly used in urgent care centers?

What is the most commonly used scheduling system?

Which method of appointment scheduling allows the patient to schedule their own appointment?

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