Proper telephone etiquette an important facet of communication, since you represent not only yourself, but often your department and the University. Remembering to use proper telephone etiquette, whether answering or making calls, leaves your respondents with a favorable impression of you, your department, and Lehigh in general. The following suggestions are helpful for making your phone conversations more effective. Show
Answering Calls
Making Calls
Handling Rude or Impatient Callers
Placing Calls on Hold
Transferring Calls
Taking Messages
Ending ConversationsThere are several ways that you can end a long phone call without making up a story or sounding rude:
As long as you are honest and polite with the other person, you shouldn't have any problems getting off the phone and onto something else. Voicemail EtiquetteVoicemail has many benefits and advantages when used properly. However, you should not hide behind voicemail. If callers constantly reach your voicemail instead of you, they will suspect that you are avoiding calls. Following are some helpful hints that will help you and your callers benefit from voice mail. Voicemail Greetings
Checking Messages/Returning Calls
Leaving Voice mail Messages
What guideline should the administrative medical assistant follow when the phone rings?Answering the Telephone Professionally
Always ask permission to place a caller on hold before doing so. Proper etiquette suggests that medical office administrative assistants should identify the facility and then their own name when answering a call.
What guideline should be followed before transferring a call to the appropriate party?1) Make sure to explain to the caller the REASON why you are transferring their call 2) Verify that it is all with the caller for you to transfer them 3) Call the department or person where you are transferring a call to and make sure that they can take the call.
Which of the following guidelines should you follow when placing an outgoing telephone call?Chapter 13. When communicating on the phone with a patient proper telephone etiquette?Phone Etiquette. Answer the call within three rings.. Immediately introduce yourself.. Speak clearly.. Only use speakerphone when necessary.. Actively listen and take notes.. Use proper language.. Remain cheerful.. Ask before putting someone on hold or transferring a call.. |