What technology is being used when you are sent an email saying you can track your package?

Title Appears “How to spot SMS scams!” with Australia Post logo in the background

Animation starts

A mobile Phone screen is displayed. A message thread is shown from sender ‘AusPost’

Three messages already displayed in the message thread. Another message comes which looks similar.

Another message arrives and joins as the last message in this thread.

First 3 messages are marked with a green border except for the last message which gets a red border and a big “SCAM” stamped on it.

‘SCAM” stamp disappears and the screen is zoomed to show the sender ID which is AusPost

On right hand side to the phone screen, message appears as “Cyber criminals will try and impersonate trusted brands like Australia Post to get customers to reveal important personal and financial information”

The sender ID ‘Auspost’ is circled and at the same time the phrase – “impersonate trusted brands like Australia Post” is highlighted in red.

The screen now shifts to the right and scrolls to the bottom to show the scam SMS.

One left hand side to the phone screen, message appears as

“Look for:

Non-Australia Post web address

Unusual sense of urgency “

The text stays and the phrase – “Non-Australia Post web address” is highlighted in red while the web address in the scam text also circled in red. This web address is different than the web addresses that are shown in the legitimate texts.

Previous phrase turn to black and the other phrase –“Unusual sense of urgency” is now highlighted in red while “pay now” part in the scam SMS is highlighted in red.

Highlights disappears and again the “SCAM” label is stamped on the last SMS.

The SCAM stamp disappears and the link in the scam text is shown to be clicked.

The phone is now loaded with a webpage with web address auspostFAKE.com.au and it has Australia Post logo on top left hand corner.

On the right hand side to the phone screen, message appears as “Clicking the link takes

You to a fake website with an Australia Post logo”

The web address (auspostFAKE.com.au) and the Australia Post logo are highlighted in red while the text is displayed on right.

The phone screens zooms out to show the full web page which mentions below

Package detained in terminal

payment of freight is still missing : $1-2

(in red and upper case) PACKAGE WILL RETURN in 2 DAYS UNLESS FREIGHT IS PAID

Sender: Popular Brand

Description: “Phone won in competition”

The package will be shipped immediately upon payment of freight
(big red button) Pay freight
Delivery 1-2 days
On the left hand side to the phone screen with above web page, message appears as “This example demands payment for delivery and offers vague descriptions”

The ‘Pay freight’ button is now shown as clicked and new web page is shown to be loading.

The new web page loads a form for Last Name, Card Number, Security Code, Expiry date and a tick to agree to the Terms and Conditions.

The phone screens moved to left slightly. On the right hand side, below text appears.

Australia Post will never SMS customers asking for:

personal information
financial information
a payment
The ‘Last Name’ on the form is circled in red while the phrase “-personal information” is highlighted in red.

Red highlights disappears and ‘Card Name’ on the form is circled in red while the phrase “- financial information” is highlighted in red.

Red highlights disappears and phone screens is shown to scroll down to the bottom of the web page.

The red button “Pay account now” is circles in red while the phrase “- a payment” is highlighted in red.

The highlights disappear and the mobile screen swipes to the right and disappears.

The red title appears “If you think you’ve received a scam email or SMS:”

Text appears – “Don’t click on the link”

Text appears – “Report it to: scamwatch.gov.au OR ”

Text appears – “Delete it immediately”

Bottom of the screen as a foot note below line is displayed while above texts were been displayed – “If you think you’ve sent money or shared your banking information with a scammer, contact your financial institution immediately.”

Text disappears loading a blank white screen.

Australia Post Logo loads up.