When should the receptionist or administrative medical assistant arrive to open the facility quizlet?

Most offices have signs at their front desks that state, "Copayments are due at the time of service,"
For patients' convenience, the medical office should accept multiple forms of payment (e.g., cash, personal check, credit/debit card). To ensure payments are appropriately procured, offices should have policies for addressing patients who cannot pay their copayments at the time of service. Some offices allow patients to mail their copayments or to discuss payment with the billing office.
Because the copay should be collected from the patient upon arrival in the medical office, here are some steps to help you become familiar with collecting payments at the front desk:

Step 1As the patient arrives at the front desk, check the computer or chart to verify the patient's copayment amount.
Step 2After registering the patient, let the patient know the amount of expected payment.
Step 3Ask the patient if he or she would prefer to make the payment via cash, check, or credit card.
Step 4If the patient pays via cash, write a receipt from the cash receipt book.
Step 5If the patient pays via check, endorse the check with the bank endorsement stamp. Ask the patient if he or she would like a written receipt. If so, write a receipt from the cash receipt book.
Step 6If the patient pays via credit card, process the card on the credit card machine, have the patient sign the slip, and provide the patient with their portion as a receipt.

Sets with similar terms

When should the medical assistant arrive to open the facility?

Most medical offices open at 8 a.m. or earlier if doctors are available and have scheduled appointments outside of office hours. In some cases, medical assistants are asked to report for duty thirty minutes to an hour before patients are scheduled to arrive.

When the medical assistant opens the office what should he or she do first quizlet?

When the medical assistant opens the office, what should he or she do first? Unlock file cabinets, paper medical record files, and medicine cabinets.

Which of the following is the most appropriate action of the administrative medical assistant when there is a delay in the provider's schedule?

Which of the following is the most appropriate action of the administrative medical assistant when there is a delay in the provider's schedule? Notify patients of the delay and offer alternatives.

What is an opening task for the administrative medical assistant quizlet?

Opening tasks for the administrative medical assistant include the following: Checking voice mail or answering service messages. The answering service may email or fax messages to the facility. All messages need to be addressed and documented in the patient's health record.