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Team Communication and Difficult Conversations Terms in this set (81)Team Progress Stages 1. Forming Forming team members focus on gaining acceptance and avoiding conflict Storming team members open up with their competing ideas about how the team should approach work Norming team arrives at a work plan, including the roles, goals, and accountabilities Performing teams operate efficiently toward accomplishing their goals Team Culture a set of shared perceptions and commitment to collective values, norms, roles, responsibilities, and goals Inherent Diversity involves traits such as age, gender, ethnicity, and sexual orientation Acquired Diversity involves traits you acquire through experience, such as customer service, retail, or engineering experience 2-D Diversity having both inherent and acquired diversity Dissociation is a process by which professionals accept critique of their ideas without taking it personally and becoming defensive Association the psychological bonding that occurs between people and their ideas Self-Disclosure sharing personal information about oneself, such as goals, aspirations, views, and values The primary purpose of a meeting is to create a plan of action Virtual teamwork is complicated by issues such as time zone differences, language differences, and communication technologies Virtual team members are more likely to face the following challenges: feeling isolate, inability to interpret nonverbal cues, managing conflict, making decisions and expressing opinions Virtual teams are created because they often cost less, are more convenient, and can be more productive The primary obstacle to virtual team performance is the lack of regular communication Which of the following statements are true of teams? -
Some teams are formal and permanent True or False: In lower-performing groups, team members offer more supportive statements than any other type of comment in their communications FALSE In order to reach high-performance, teams go through ______ natural stages. Four: Groups constantly attempt to foster _______, a set of shared perceptions and commitment to collective values, norms, roles, responsibilities, and goals. Team Culture True or False: When members of teams discuss their shared goals, this action helps avoid any misinterpretation of members' motivations and actions. TRUE Which type of diversity generally BEST improves a company's chances to attract a new market 2-D Diversity Lupita has just presented a new project proposal to her boss, Ken, and several coworkers. When she is done, Ken points out a few issues with the project that will need to be addressed before they can move forward. Instead of being defensive or taking Ken's words personally, Lupita accepts Ken's criticism. Lupita is displaying: dissociation Self-Disclosure involves which of the following? - defining your views Which of the following are guidelines for agendas? - Consider placing the most important items first True or False: It is more likely that your meeting objectives will be met if the meeting is well-planned. TRUE
When should an action plan be created in a meeting? After all ideas have been presented and the alternatives considered Right before ending a meeting that you are leading, you should - restate key action items In order to make sure that action items are completed, which of the following are often included in the meeting minutes? - the date by which each item must be completed In comparison to traditional teams, members of virtual teams are more likely to experience: - feelings of isolation The primary obstacle of virtual team performance that a team leader can help overcome is the lack of regular communication Which of the following are advantages of using video during virtual meetings? - it can lead to faster decision making Team K must produce a group writing project. Who has the most effective idea? Maia Which of the following is the most important stage of group writing? Planning When members of high-performing teams communicate, the majority of their comments are work-related An agenda is designed to offer structure to a meeting A meeting should end as originally scheduled Which of the following should be included in meeting minutes? - key discussion points Which of the following are tips for making virtual meetings more productive? - Make sure every member of the team takes part Once you have been assigned a group writing project, when is the best time to start on it? right away Which of the following should be done during the planning stage of group writing - the group should work together to determine basic problems and issues to write about The day of the workweek that is generally considered the most productive day for meetings is: Tuesday Which type of meeting is held primarily for attendees to discuss their goals and roles they will play? Coordination meetings Problem-soling meetings involve brainstorming about how to address and solve particular issues Which of the following agenda items are designed to help keep a meeting on schedule? - start and end time Which of the following are reasons why creating a tradition for starting meetings is important? - it can help open people up when meetings start Which of the following are typically ground rules for running an effective meeting? - that everyone at the meeting participate True or False: Although sometimes helpful, meeting facilitators should rarely be used in meetings FALSE Tom is a team leader. Joe is a team member who interrupts Tom and other team members during their meetings. Joe does not have constructive comments but instead makes negative comments about what the team member is saying. Tom pulls Joe aside after a meeting. Which of the following statements should Tom say to deal with the situation constructively? "At the next meeting, please let your team members finish what they are saying before you comment." Which of the following is a good way to follow up after a meeting? Send out the minutes from the meeting Which of the following should be included on an agenda? - items to be covered Ray is a new manager in the sales division of a company that makes and markets tennis rackets to small sporting goods stores. He decides to start every meeting by sharing some background information about a customer. What is Ray doing? Ray is creating a tradition to emphasize a common sense of purpose. In general, which of the following should you do when conducting a meeting? - assign roles such as
facilitator and timer Thirty to sixty minutes is the recommended amount of time you should spend preparing for ______ meetings. routine Which of the following are true about ineffective meetings? - generally considered a waste of time Why can embracing difficult conversations be a good idea? - Colleagues often respect each other more if they know they can safely disagree. What are ways in which you can disagree diplomatically? - by validating the other person's views and
feelings Which of the following is a good approach to handling a difficult conversation? listening to the story of the other person first, then sharing your own story, then creating a shared story How should you approach an emotionally charged conversation? with a learner mindset Which of the following characteristics are the most important for building among virtual team members? - being actively engaged Finding common ground in a conversation leads to _______ between you and an other person less emotional distance Which collaborative technologies have been most commonly used by virtual teams over the past 25 years? - teleconferences During the course of a group writing project, it is important to remain adaptable and open Which of the following have been reported as major challenges to virtual team meetings? - too little participation by team members Which of the following is the benefit of one group member polishing the final version of a group writing project? to make sure the project has a consistent voice Which of the following are more likely to occur when virtual teams meet in person at the beginning of a project? - goals and objectives will be clearly defined When editing and working on a group writing project, team members should - be in agreement about the technologies that will be used Which of the following words or phrases would be an indication of effective approach to handling difficult conversation? - I think Rhonda is having a difficult conversation with a colleague. Which of the following statements indicate that Rhonda may be oversimplifying the conversation? - Either you adhere to the protocol or there will be consequences Which of the following is the MOST important reason why long-term virtual should meet in person at the beginning of a project? to facilitate relationship building Which of the following statements about virtual teams is true? It is important for team members to get to know one another When revising a group writing project, revisions should focus on which of the following? - language mechanics, ease of reading, and formatting Which of the following is typically true of those business people who approach difficult conversations in a timely, honest, and caring manner? They achieve more professionally. Which of the following are benefits of teams meeting on frequent basis? - to better meet deadlines Which of the following are benefits of team members taking a personality assessment and discussing results? - They will better comprehend the values of the teams members Which of the following are benefits of conflict for high-performance teams? It increases the potential for inventiveness Which of the following are important aspects of effective evaluation for high-performance teams? - the feedback should generally be positive During the storming stage, team performance is generally low Which of the following is the way that the most innovative teams do their work? by balancing time spent working independently with time spend working as a team Which of the following are ways to ensure fairness in the member roles and contributions in a group writing project? - The group members should talk about the roles and expectations they
have for each other Sets with similar termsMANG 291 (Chapter 3 Quiz)25 terms Katie_Thornton75 BA3350 Business Communication CH3 Quiz25 terms helenzhu2 BA 3350 Chapter 3 Quiz25 terms pete_mora Management Exam 460 terms leslyrueda Sets found in the same folderBUS X-204 ch 376 terms Keljiang CHAPTER 3 LEARNSMART83 terms ryrychanel Bcom chapter 340 terms katttmack BUS-X204 ch2280 terms Keljiang Other sets by this creatorBusiness Writing Chapter 1220 terms kturb Business Writing Chapter 658 terms kturb Business Writing Chapter 1638 terms kturb Business Writing Chapter 258 terms kturb Verified questionsQUESTION A 7% semiannual coupon bond matures in 4 years. The bond has a face value of $1,000 and a current yield of 7.5401%. What are the bond’s price and YTM? Verified answer
QUESTION Write two paragraphs about how a business may or may not chose to use supply and demand theory when establishing prices for limited supplies that consumers need before or after a natural disaster, such as a flood, hurricane or tornado. Verified answer
QUESTION A bond that pays interest forever and has no maturity is a perpetual bond. In what respect is a perpetual bond similar to a no-growth common stock? Are there preferred stocks that are evaluated similarly to perpetual bonds and other preferred issues that are more like bonds with finite lives? Explain. Verified answer QUESTION Seven years ago the Templeton Company issued 20-year bonds with an 11% annual coupon rate at their $1,000 par value. The bonds had a 7.5% call premium,with 5 years of call protection. Today Templeton called the bonds. Compute the realized rate of return for an investor who purchased the bonds when they were issued and held them until they were called. Explain why the investor should or should not be happy that Templeton called them. Verified answer Other Quizlet setsBiology Chapter 6 quiz60 terms JON3745 RoboTEST59 terms Alice_Kasicka Chapter 313 terms Harrison_Ju9 Solow model (week 2)39 terms chicaaaax Related questionsQUESTION What roles do the management and the auditor play in preparing and issuing the annual report? 3 answers QUESTION Arises when a business is worth more than its tangible assets 2 answers QUESTION what are the principal reasons for the high failure rate among small businesses? 15 answers QUESTION Having to make a choice between two competing but arguably valid options is known as an ethical dilemma. 4 answers Which of the following should be done during the planning stage of group writing?Which of the following should be done during the planning stage of group writing? The group should establish definitive purposes and goals. The group should assign roles for researching and writing. The group should work together to determine the basic problems and issues.
What happens during the storming stage of team development quizlet?In the storming stage, team members open up with their competing ideas about how the team should approach work. This stage is typically the least productive, since team members are attempting to make sense of uncertain roles, goals, and accountabilities.
Which of the following is characteristic of the norming stage of team development quizlet?Which of the following is characteristic of the norming stage of team development? Team members agree upon mutual goals and individual responsibilities.
Which action is most likely to occur during the norming stage of team development?Which action is most likely to occur during the norming stage of team development? The entire team agrees on goals, individual tasks, and ways to be accountable.
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When working together on a group writing project what is the most important stage of the process quizlet?
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