When writing to ask for a settlement, which type of routine message should you write?

Excellence in Business Comm., 10e (Thill)

Chapter 8 Writing Routine and Positive Messages

1) When making a routine request, you should begin with

A) an indication of the importance of your request.

B) a statement of who you are.

C) a clear statement of the main idea or request.

D) a question.

E) a humorous comment.

Answer: C

2) When making a routine request, you should

A) use the inductive plan.

B) assume that the audience will comply.

C) demand immediate action.

D) explain the consequences of failing to comply.

E) assume that the audience will not comply.

Answer: B

3) Which of the following would be the best opening for a routine request?

A) Please send me a summary of last month's east region sales data.

B) As soon as you get this, send me last month's sales data.

C) I know you may not want to, but send me last month's sales data.

D) I am very sorry to ask you to do this.

E) Hopefully, this will not be too much trouble for you.

Answer: A

4) In the body of a routine request, you should

A) beg the reader to grant your request.

B) explain and justify your request.

C) give your sales pitch.

D) explain what will happen if the audience does not do what you are asking.

E) state your main idea.

Answer: B

5) When asking multiple questions in a request message

A) begin with the least important question and work your way up to the most important.

B) avoid any open-ended questions.

C) begin with the most important question.

D) weave your questions into the rest of the content of your message.

E) combine as many questions as possible into one.

Answer: C

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Related Questions

• Q21:

  In emailing a vendor for an update on the ship date of your order,what elements should you include in the closing of your request?

• Q22:

  The direct approach opens with a justification of your request.

• Q23:

  Which of the following would be considered a claim against a company? A)A settlement of a dispute B)An offer of a remedy C)A formal complaint D)An assessment of a problem E)An offer to continue a business relationship if a problem is fixed

• Q24:

  If the middle section of your request letter contains a series of questions,save the most important question for last.

• Q25:

  The opening of a request for a recommendation should include A)a buffer statement to distract the reader. B)a statement implying that you're applying for a position. C)a statement on why the recommendation is needed. D)an apology for bothering the reader. E)a statement about the skills you would like emphasized in the recommendation.

• Q27:

  Before volunteering someone's name as a reference,always A)assume you have permission to do so. B)ask that person's permission. C)describe your relationship with that person. D)list that person's address and phone number for ease of contact. E)check their social media presence.

• Q28:

  When you're writing an introduction to a routine request,what should you do?

• Q29:

  In most cases,when making routine requests you should assume the audience will not comply.

• Q30:

  If you request a recommendation from a person you haven't had contact with recently,you should A)use the opening of your letter to refresh the person's memory. B)enclose a stamped,preaddressed envelope. C)use the persuasive approach. D)use the bad-news approach. E)outline a draft of the recommendation for them.

• Q31:

  Most simple requests can be handled by explaining A)what you want to know or want the reader to do. B)why you're making the request. C)why it may be in your reader's interest to comply. D)all of the above.

What are routine messages?

When should the direct approach for routine messages be used?

What is a routine business message?