DIFFERENCES BETWEEN MANUFACTURING AND SERVICE ORGANIZATIONSOrganizations can be divided into two broad categories: manufacturing organizations and service organizations, each posing unique challenges for the operations function. There are two primary distinctions between these categories. First, manufacturing organizations produce physical, tangible goods that can be stored in inventory before they are needed. By contrast, service organizations produce intangible products that cannot be produced ahead of time. Second, in manufacturing organizations most customers have no direct contact with the operation. Customer contact occurs through distributors and retailers. For example, a customer buying a car at a car dealership never comes into contact with the automobile factory. However, in service organizations the customers are typically present during the creation of the service. Hospitals, colleges, theaters, and barber shops are examples of service organizations in which the customer is present during the creation of the service. Show
Organizations that primarily produce a tangible product and typically have low customer contact. Service organizationsOrganizations that primarily produce an intangible product, such as ideas, assistance, or information, and ...
a. uniformity of input The Correct Answer for the given question
is Option b. forecasting demand a. high customer contact The Correct Answer for the given question is d. easy
measurement of productivity According to PCN analysis, service operations exist only within the area(s) of:a. independent processing. The Correct Answer for the given question is d. surrogate interaction and direct interaction. Which of these four conflicting goals do service operations balanceAns:The four conflicting goals balanced by Service ooperations include:
Which of the following is generally related to service operationsa. Tangible product The Correct Answer for the given question is b. Need for flexible capacity a) inseparability Which area does not have significant difference between manufacturing and service operation?The answer is (e) Cost per unit. Manufacturing and service operations both account for the cost for each unit.
Which is not the difference between manufacturing and service?Manufacturing does not just offer products, and service organizations do not just offer services. Both types of organizations normally provide a package of goods and services. Although service provides cannot inventory their outputs, they must inventory the inputs for their products.
What is the difference between manufacturing operations and service operations?While manufacturing operations focus on producing goods and storing them at a warehouse before delivering them to customers, service-providing operations facilitate simultaneous production and consumption of services.
What are 3 significant differences between service and manufacturing operations?There are five main differences between service and manufacturing organizations: the tangibility of their output; production on demand or for inventory; customer-specific production; labor-intensive or automated operations; and the need for a physical production location.
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