Which compliance technique begins with a small request and is followed up by a large request?

The type of social influence in which individuals change either their attitudes or behavior to adhere to existing social norms is known as ________.

A) obedience

B) conformity

C) ingratiation

D) cohesiveness

E) compliance

Efforts by one or more individuals to change another's attitudes, beliefs, perceptions, or behaviors are known as ________.

A) social influence

B) ingratiation
C) conformity

D) norms
E) social norms

The type of social influence that involves direct requests from one individual to another is known as ________.

A) injunctive norms

B) conformity
C) compliance

D) ingratiation

E) obedience

The type of social influence that occurs when one person orders another to perform some action and the other person then complies is known as ________.

A) compliance

B) individuation

C) conformity

D) ingratiation

E) obedience

_______ are rules that indicate how people are expected to behave in particular situations.

A) Individuations

B) Social pressures

C) Normative foci

D) Social validations

E) Social norms

Suppose you are taking a friend to a party. The invitation specified that the party would begin at 6:00 pm. When you arrive at your friend's apartment at 5:45 to pick her up, she tells you she won't be ready to leave before about 6:30 and comments that "Nobody arrives on time, anyway". Your friend is following ________. A) an explicit social norm

B) a tendency towards conformity C) a symbolic social influence factor D) an implicit social norm

E) an ingratiation technique

an implicit social norm
p274

In Asch's classic experiment, a standard-setting line was first presented to small groups of people, followed by the presentation of three comparison lines of different lengths. In one condition, three accomplices, posing as students, chose an incorrect answer before the subject could respond. Frequently, the subject would then also select an incorrect response. This result illustrates ________.A)the influence of group pressure to conform B) the low-ball technique

C) an informational social influence D) the absence of individuation tendencies in some participants E) the effects of compliance

the influence of group pressure to conform
p275-7

In Asch's classic experiment, a standard-setting line was first presented to small groups of people, followed by the presentation of three comparison lines of different lengths. In one condition, three accomplices, posing as students, chose an incorrect answer before the subject could respond. ________ of the research participants agreed with a clearly incorrect answer at least once.

A) More than 75 percent D) About 50 percent B) All E) Less than 5 percent C) One third

More than 75 percent
p275-7

In Asch's classic experiment, a standard-setting line was first presented to small groups of people, followed by the presentation of three comparison lines of different lengths. In one condition, three accomplices, posing as students, chose an incorrect answer before the subject could respond. ________ of the research participants never yielded to group pressure to accept an incorrect response.

A) Almost 25 percent B) About 5 percent C) 50 percent D) About 75 percent E) none

In several variations on Asch's classic experiment, a standard-setting line was first presented to small groups of people, followed by the presentation of three comparison lines of different lengths. In one condition, two of three accomplices, posing as students, chose an incorrect answer before the subject could respond. The third accomplice sometimes chose a correct response and sometimes chose a more incorrect response. Under these conditions, respondents were more likely to choose the correct response. These results suggest ________.

A) it becomes easier to resist conformity pressure once unanimity of the group is broken
B) group pressure to conform has only minimal effects on behavior
C) it is not possible to resist conformity pressure
D) it becomes more difficult to resist conformity pressure once unanimity of the group is broken E) group pressure to conform is uniform and universal

it becomes easier to resist conformity pressure once unanimity of the group is broken
p275-7

Erin has been living with her boyfriend for a year. During that time, Erin has heard her boyfriend and his family make many negative comments about Asians. When her boyfriend's family is around, Erin also occasionally makes negative comments about Asians, even though she doesn't believe these comments are based in facts. This situation best represents the distinction between ________ and ________.

A) private speech; public beliefs
B) private conformity; public acceptance
C) public conformity; private acceptance
D) public speech; private beliefs
E) public conformity; private non-conformity

public conformity; private acceptance
p275-7

Public conformity is ________; private acceptance is ________.
A) doing and/or saying what others do with a fair degree of acceptance; independently coming to question some aspects of the normative view
B) coming to feel or think as others around us do; saying, but not doing, what others say and do
C) doing or saying what others around us do or say; coming to feel or think as others around us do
D) doing what others do; privately entertaining arguments against the public view
E) saying what others say; thinking what we think privately, regardless of what others do

doing or saying what others around us do or say; coming to feel or think as others around us do
p275-7

Norman is in a group where he strongly believes that his judgment is correct, but he does not want to appear different. A possible way he may deal with this situation is to ________.
A) alter his perception of the information provided so that he can feel comfortable with conforming to the group influence

B) privately reject the information provided by the group, but appear to be open to later arguments C) argue his point of view, then pretend to allow the group to persuade him to their point of view D) somehow convince the group that he should be perceived as an authority on the matter
E) strongly argue his point of view and simply risk any possible consequences of this action

alter his perception of the information provided so that he can feel comfortable with conforming to the group influence
p277

All of the factors that bind group members together into a coherent social entity are collectively known as ________.

A) social norms
B) social influences

C) cohesiveness

D) ingratiation

E) individuation

Pressures toward conformity have a stronger effect on our behavior when ________. A) we observe a particular group of persons engaging in irrational behavior
B) the group we observe is very small
C) different members of a particular group are saying or doing different things

D) we like and admire a particular group of persons E) we dislike a particular group of persons

we like and admire a particular group of persons
p278

Injunctive norms ________.
A) are unspoken, implicit standards for behavior
B) encourage the adoption of certain attitudes but not others C) specify what ought to be done in a particular situation
D) determine the ways in which we interact with other people E) specify what most people do in a particular situation

specify what ought to be done in a particular situation
p278

Three college friends went swimming in a local creek, ignoring both a No-Trespassing sign and a No-Swimming sign. These friends were violating ________.

A) informational social influences

B) descriptive norms
C) symbolic social influences

D) injunctive norms
E) normative social influences

Descriptive norms ________.
A) specify what we should do in a particular situation
B) provide us with accurate perceptions of the social world
C) indicate what most people do in a particular situation
D) help us distinguish ourselves from others in some respects
E) reflect our mental representation of our relationships with others

indicate what most people do in a particular situation
p278

Injunctive norms ________.
A) indicate what most people do in a particular situation
B) help us distinguish ourselves from others in some respects
C) reflect our mental representation of our relationships with others D) provide us with accurate perceptions of the social world
E) specify what behavior will be approved of in a particular situation

specify what behavior will be approved of in a particular situation
p278

Imagine that you are at the park with a friend one day when you and your friend see someone casually toss a sandwich wrapper on the ground. Your friend comments "How crude! People should not litter." and picks the trash up to drop it in a nearby trash receptacle. Your friend's words represent ________.
A) a descriptive norm
B) environmental awareness
C) symbolic social influence

D) an injunctive norm

E) the low-ball technique

Normative focus theory says ________.
A) norms will influence behavior only when they are salient

B) our behavior focuses attention on relevant norms
C) norms are the focus of much of our behavior
D) norms focus our attention on inappropriate behavior
E) relevant norms focus our behavior on a particular objective

norms will influence behavior only when they are salient
p278-9

People who see others picking up litter in a parking lot are less likely to litter themselves. This observation can best be explained by ________.

A) descriptive normative theory

B) conformity pressure
C) normative focus theory

D) situational norms
E) injunctive normative theory

normative focus theory
p278-9

Even though there is a sign that clearly says "Park closes after 9 P.M.," Mary says to herself "What a silly sign! I just want to walk around here, I'm not a 'bad guy'" and proceeds to walk in the park. Mary's behavior is ________ with normative focus theory since ________.
A) consistent; she has not been thinking about the injunctive norm in question

B) inconsistent; she is disobeying an injunctive norm that she does not see as related to her own actions C) consistent; she is disobeying an injunctive norm that she does not see as related to her own actions D) inconsistent; consistent; she has not been thinking about the injunctive norm in question
E) irrelevant; she is ignoring a descriptive norm that is not important to her at the time

consistent; she is disobeying an injunctive norm that she does not see as related to her own actions
p278-9

Situational norms ________.
A) are more salient than are non-situational norms
B) have a relatively weak effect on behavior
C) only operate when we are consciously aware of them
D) use conformity pressure and group cohesiveness to regulate behavior E) guide behavior in a particular situation or environment

guide behavior in a particular situation or environment
p279

People typically lower their voice in the library or in a hospital room and talk louder in a sports arena because of ________.

A) conformity pressure

B) injunctive norms
C) obedience pressure

D) descriptive norms

E) situational norms

Zosha and three of her friends have just watched a new movie. As they walk out of the movie, Zosha's friends are talking about how much they enjoyed the movie and how good the actor's portrayal was. If one of her friends then asks Zosha how she liked the movie, she ________.
A) is likely to say that she also enjoyed the movie

B) is likely to say that she liked the movie but not the acting
C) is likely to say that the movie and the acting were terrible
D) is likely to attempt to change the subject
E)is likely to say that she liked the acting but not the movie

is likely to say that she also enjoyed the movie
p278-90

James, a 17-year-old high school student, has just moved to a new city and enrolled in a new school. At his old school, there were strong social norms against teenagers smoking cigarettes. At his new school, however, several of his new friends regularly smoke and say to him, "C'mon, don't be a jerk, have one of mine." As a result, James is likely to begin smoking, because of ________.

A) the informational social influence D) ingratiation
B) the normative social influence E) the normative focus influence C) the foot-in-the-door technique

the normative social influence
p280

James and Wanda just bought a house, and moved into a new, upscale neighborhood. One of their friends, who lives down the street from them, has installed a hot tub in her rock garden, and has pointed out all the advantages of having one. James and Wanda are debating whether to install a rock garden with a hot tub in their new home. Their decision may be strongly influenced by ________.

A) the compliance influence of their friend
B) the normative focus influence of their friend
C) the normative social influence of their friend
D) the informational social influence of their friend E) the individuation influence of their friend

the informational social influence of their friend
p280

Normative social influence is ________.
A) based on our desire to be liked or accepted by others
B) based on our desire to be correct and have accurate perceptions
C) based on our desire to comply with direct requests
D) based on our desire to obtain additional goods or services at no extra expense
E) based on our desire to be distinguishable or different from others in some respects

based on our desire to be liked or accepted by others
p280

Informational social influence is ________.
A) based on our desire to be distinguishable or different from others in some respects

B) based on our desire to be correct and have accurate perceptions
C) based on our desire to comply with direct requests
D) based on our desire to obtain additional goods or services at no extra expense
E) based on our desire to be liked or accepted by others

based on our desire to be correct and have accurate perceptions
p280

Jessie, Adam, Charles, and Paul were in the parking lot and saw a man as he fled from a convenience store after a robbery. When the police question the four friends, Paul answered first, saying that it was a black man who drove away in an older Pontiac car. Adam agreed with Paul fairly quickly. Jessie, who is not absolutely sure of the race of the suspect, is likely to ________ with Paul and Adam because of the effect of ________.

A) disagree; informational social influence
B) disagree; normative social influence
C) agree; informational social influence
D) disregard what he heard the others say; individuational social influence E) agree; normative social influence

agree; informational social influence
p280

Martha tells her friend, June, "Didn't you hear that eating lots of garlic is good for you?" If June then changes her eating habits to include a lot of garlic, it would be due to ________.
A) peer pressure D) informational social influence
B) normative social influence E) symbolic social influence

C) individuation

informational social influence
p280

In any particular situation, our conformity is influenced by at least four factors, including our desire to be liked by others, our need to be accurate, our need to be different from others, and ________.
A) our desire to love and be loved
B) our need to learn and obtain knowledge

C) our desire to be in control of our own behavior

D) our desire to provide for ourselves
E) our need to meet high standards

our desire to be in control of our own behavior
p280-6

In any particular situation, our conformity is influenced by at least four factors, including our desire to be in control of our own behavior, our need to be accurate, our need to be different from others, and ________.
A) our need to meet high standards

B) our need to resist new knowledge C) our desire to provide for ourselves

D) our desire to stick with the status quo E) to be liked by others

to be liked by others
p280-6

In any particular situation, our conformity is influenced by at least four factors, including our desire to be in control of our own behavior, our desire to be liked by others, our need to be accurate, and ________.
A) our need to meet high standards

B) our desire to love and be loved
C) our desire to provide for ourselves

D) our need to be different from others

E) our need for orderliness and beauty

our need to be different from others
p280-6

A reason for any gender differences in conformity involves a difference in ________ between men and women.

A) status
B) behavior

C) attitudes

D) awareness of social norms

E) tendency to gossip

When factors such as ________ and ________ are considered, gender differences in susceptibility to conformity disappear.
A) confidence in one's own judgments (as determined by familiarity with the situation); social status
B) trait stubbornness; social status

C) intelligence; unconsciously primed stubbornness
D) group judgment; knowledge of the source of the conformity pressure
E) elimination of cultural bias; knowledge of the source of the conformity pressure

confidence in one's own judgments (as determined by familiarity with the situation); social status
p281

Michele's friends are very conservative in terms of their dress and appearance. Much to their amusement, Michele dyes her hair pink and green the following day. Michele's action can be explained by her need for ________.
A) cohesiveness
B) avoiding peer pressure
C) heuristic processing

D) systematic processing

E) individuation

A practical implication of research by Bond and Smith (1996) on cultural differences in conformity is that there tends to be ________.
A) no difference between individualistic and collectivistic cultures
B) unpredictable differences between individualistic and collectivistic cultures

C) more conformity in countries with collectivistic cultures D) more conformity in countries with individualistic cultures E) less conformity in countries with collectivistic cultures

more conformity in countries with collectivistic cultures
p285

Individuation is ________.
A) our need to differ from others in some respects
B) our need to be part of a larger group
C) our need to feel an attraction to at least some members of our own group D) our need to offer help to others within our own group
E) our need to fit in with our particular in-group

our need to differ from others in some respects
p285

The need to resist conformity is stronger in ________.
A) small communities D) collectivist societies B) older people E) large groups
C) individualistic societies

individualistic societies
p285

Research has shown substantial cross-cultural differences in people's need for individuation. This finding suggests that there should also be cross-cultural differences in ________.
A) ingratiation D) cohesiveness
B) personal control E) extroversion

C) conformity

Individuals with a high need for personal control typically ________. A) yield to social pressure to conform in at least some instances
B) are unaware of social pressure to conform in at least some instances
C) create social pressure for others to conform in at least some instances D) are overly aware of social pressure to conform in at least some instances

E) resist social pressure to conform in at least some instances

resist social pressure to conform in at least some instances
p285

George feels that going along with a group implies behaving in ways one might not ordinarily choose. Given this information, it is likely that George views conformity ________.
A) as irrelevant since he does not desire to be accurate
B) as an affront on his uniqueness

C) as important to his self-esteem and need to fit in D) as irrelevant since he does not desire to be liked

E) as a threat to his desire for control

as a threat to his desire for control
p285

Tina and Rachael are the only two members of a jury who are trying to convince the rest of the jury that the defendant is not guilty. Tina and Rachael offer very different explanations for why the jury should vote not guilty. Because of their differing explanations, they will be ________ to convince the majority to acquit the defendant than if both had a common explanation.
A) less likely
B) more likely
C) less likely, but only if the jury members won't listen to their explanations
D) The answer is not clear from the information given.
E) just as likely

A minority group that wants to influence the majority must be consistent in their opposition to majority opinion, avoid appearing rigid and dogmatic, and ________.
A) display greater concern for being part of the majority
B) explain how their beliefs apply in ambiguous and complex social situations

C) encourage majority members to think heuristically
D) consider the general social context when formulating its arguments for change E) use tactics that command the attention of majority members

consider the general social context when formulating its arguments for change
p286

Minority members who are attempting to change the majority's opinion must be consistent in their opposition to the majority opinion. This is because ________.
A) inconsistencies represent complexities of thought that the majority usually cannot tolerate or understand

B) apparent wavering within the minority group tend to weaken the impact of the minority opinion C) inconsistencies may be interpreted as partial support for the majority opinion
D) inconsistencies in minority opposition are a sign of weakness that can be exploited by the majority E) apparent wavering or divisions within the minority group is perceived as incoherent or unclear thinking on the issue

apparent wavering within the minority group tend to weaken the impact of the minority opinion
p286

One form of social influence that involves direct requests from one person to another person is known as ________.

A) conformity
B) compliance
C) obedience

D) ingratiation E) complacency

How did a well-known social psychologist, Robert Cialdini, learn about the underlying principles of compliance?
A) He did a study where he interviewed hundreds of salespersons.
B) He went undercover as a customer looking for a used car and noted how different salesmen attempted to sell various used cars to him.

C) He did a thorough, academic literature review of the field.
D) He went undercover and temporarily took jobs in settings where gaining compliance is critical. E) He reflected on his previous profession as a car salesmen for over a decade.

He went undercover and temporarily took jobs in settings where gaining compliance is critical
p289

Compliance professionals are ________.
A) people who enjoy influencing others for no other reason than the pleasure they derive from exercising such influence B) people who depend on the generosity of others for some portion of their income
C) people who sell used cars for a living
D) people who study the issues related to compliance and obedience
E) people whose success depends on their ability to obtain agreement from others

people whose success depends on their ability to obtain agreement from others
p289

All of the following individuals would likely be considered a "compliance professional," EXCEPT ________.

A) a telephone operator

B) a fundraiser
C) a sales representative

D) an advertiser
E) a political lobbyist

a telephone operator
p289

One of the factors associated with compliance is friendship. This is because ___

A) we are more willing to comply with requests from friends or from those we like than with requests from strangers or people we dislike  B) we are more willing to comply with requests that are consistent with our other behaviors and beliefs C) we are more resistant to requests that come from those who hold a position of authority over us D) we are more likely to comply with requests from those whom we see as similar to ourselves in some way E)we are more willing to comply with those who can provide us with scarce resources if they choose to do so

we are more willing to comply with requests from friends or from those we like than with requests from strangers or people we dislike
p290

One frequently used impression management technique is ingratiation. This involves ________.
A) first inducing the target person to like you, then attempting to change the person's behavior in a desired direction.
B) first beginning with a small request, then escalating to a larger request after the first one has been granted
C) offering additional benefits to a target person before they have decided whether or not to comply with a request
D) first beginning with a very large request, then making a much smaller but desired request after the first request has been refused
E) offering a very attractive deal, then changing the terms of the agreement after the attractive deal was accepted

first inducing the target person to like you, then attempting to change the person's behavior in a desired direction.
p290

Seeking compliance through ingratiation is based on the underlying principle of ________.

A) reciprocity

D) commitment/consistency
B) social validation

E) authority
C) friendship/liking

After seeing a commercial for sneakers supposedly designed by the basketball star Michael Jordan, Dave decides to rush out and buy a pair. Dave has been influenced as a result of the compliance principle of ________.
A) commitment/consistency

B) scarcity
C) friendship/liking

D) authority

E) social validation

One of the factors associated with compliance is social validation. This is because ________.
A) we want to be correct, and one way to do so is to emulate the behaviors of others whom we see as similar to ourselves in some way
B) we are more willing to comply with requests from friends or from those we like than with requests from strangers or people we dislike
C) we are more willing to comply with requests that call attention to scarcity than to those that do not
D) we are more likely to comply with requests that come from those who hold a position of authority over us
E) we are more willing to comply with requests that result in behaviors we see as consistent with positions we have made a commitment to

we want to be correct, and one way to do so is to emulate the behaviors of others whom we see as similar to ourselves in some way
p289

One of the factors associated with compliance is authority. This is because ________.
A) we want to be correct, and one way to do so is to emulate the behaviors of others whom we see as similar to ourselves in some way
B) we are more willing to comply with requests that result in behaviors we see as consistent with positions we have made a commitment to
C) we are more willing to comply with requests from those who hold or appear to hold legitimate authority over us
D) we are more willing to comply with requests that call attention to scarcity than to those that do not E) we are more willing to comply with requests from friends or from those we like than with requests from strangers or people we dislike

we are more willing to comply with requests from those who hold or appear to hold legitimate authority over us
p289

One of the factors associated with compliance is commitment. This is because ________.
A) we are more willing to comply with requests from friends or from those we like than with requests from strangers or people we dislike
B) we are more willing to comply with requests that call attention to scarcity than to those that do not
C) we are more willing to comply with requests that result in behaviors we see as consistent with positions we have made a commitment to
D) we are more likely to comply with requests from those whom we see as similar to ourselves in some way
E) we are more likely to comply with requests that come from those who hold a position of authority over us

we are more willing to comply with requests that result in behaviors we see as consistent with positions we have made a commitment to
p289

Cialdini's compliance principle of social validation suggests that compliance with a request is more likely when the requested action is seen as being consistent with information we have about what persons similar to us are doing. This principle is closely related to the ________ aspect of conformity.
A) informational social influence

B) normative social influence

C) personal control
D) individuation
E) group cohesiveness aspect

informational social influence
p289

Ada had missed the notes for several classes and asked Rob for the notes for one day. Rob gave the notes to Ada, who copied them and then asked Rob for a week's worth of notes. Because of the ________, Rob is highly likely to give Ada the notes.
A) foot-in-the-door technique

B) two stage compliance approach C) lowball technique
D) door-in-the-face technique
E) ingratiation approach

foot-in-the-door technique
p290

Pointing out incidental similarities between ourselves and those whom we wish to influence is based on the ________ principle of compliance.
A) social validation
B) reciprocity

C) authority
D) commitment/consistency

E) friendship/liking

One technique used for seeking compliance from others involves calling attention to relatively trivial, surprising similarities between the target person and ourselves. This is known as ________.
A) incidental similarity D) the door-in-the-face technique
B) the lowball procedure E) the foot-in-the-door technique

C) ingratiation

incidental similarity
p290

The foot-in-the-door technique is based on the ________ principle of compliance.

A) social validation

D) friendship/liking
B) commitment/consistency

E) scarcity
C) reciprocity

commitment/consistency
p290

One technique used for seeking compliance from others involves making a small request first, then making a larger request that is actually desired after compliance with the smaller request has been obtained. This is known as ________.
A) the foot-in-the-door technique

B) the lowball procedure

C) ingratiation

D) the door-in-the-face technique

E) the fast-approaching-deadline technique

the foot-in-the-door technique
p290

One technique for gaining compliance is to offer a very favorable deal to someone, then change the terms of the deal to make it less attractive after the target person has accepted the initial deal. This is known as ________.
A) the foot-in-the-door technique

B) ingratiation
C) playing hard to get

D) the lowball procedure

E) the door-in-the-face technique

the lowball procedure

p291

Jack has agreed to purchase a new car for $18,000. However, just before he gets ready to sign the contract, the salesman tells Jack that the sales manager will not approve the amount allowed for his trade- in, and that the contract will have to be higher, probably around $19,000. Jack has just been the victim of ________.
A) the lowball technique
B) the door-in-the-face technique
C) the that's-not-all technique

D) playing hard to get

E) the foot in the door technique

the lowball technique
p291

The lowball procedure is based on the ________ principle of compliance
A) authority

D) reciprocity
B) friendship/liking

E) commitment/consistency

C) social validation

commitment/consistency
p291

One technique for gaining compliance is to begin with a large request, then make a smaller desired request after the first one is refused. This is known as ________.
A) the foot-in-the-door technique

D) the lowball procedure
B) the door-in-the-face technique

E) ingratiation

C) playing hard to get

the door-in-the-face technique
p292

One of the factors associated with compliance is reciprocity. This is because ________.
A) we are more willing to comply with requests from friends or from those we like than with requests from strangers or people we dislike
B) we are more willing to comply with requests that result in behaviors we see as consistent with positions we have made a commitment to
C) we are more likely to comply with requests from those who have previously done us a favor or made a concession to us in order to feel that we have repaid them to some extent
D) we are more likely to comply with requests from those whom we see as similar to ourselves in some way
E) we are more willing to comply with requests that call attention to scarcity than to those that do not

we are more likely to comply with requests from those who have previously done us a favor or made a concession to us in order to feel that we have repaid them to some extent
p292

The door-in-the-face technique is based on the ________ principle of compliance.

A) reciprocity
B) friendship/liking

C) social validation

D) commitment/consistency

E) scarcity

When an auto dealer offers you an extra option as a "closer" for a deal, the dealer is using ________.

A) ingratiation

D) the that's-not-all technique
B) the foot-in-the-door technique

E) the lowball procedure
C) the door-in-the-face technique

the that's-not-all technique
p292

A technique sometimes used for gaining compliance is to suggest that a person or object is difficult to obtain. This technique is known as ________.

A) the foot-in-the-door technique
B) the playing hard to get technique
C) the fast-approaching-deadline technique

D) the that's-not-all technique
E) the door-in-the-face technique

the playing hard to get technique
p293

The playing-hard-to-get technique is based on the ________ principle of compliance.

A) scarcity

D) friendship/liking
B) authority

E) social validation
C) reciprocity

One of the factors associated with compliance is scarcity. This is because ________.
A) we are more likely to comply with requests that come from those who hold a position of authority over us
B) we are more likely to comply with requests from those whom we see as similar to ourselves in some way
C) we are more willing to comply with requests that result in behaviors we see as consistent with positions we have made a commitment to
D) we are more willing to comply with requests that call attention to scarcity than to those that do not
E) we are more willing to comply with requests from friends or from those we like than with requests from strangers or people we dislike

we are more willing to comply with requests that call attention to scarcity than to those that do not
p293

When confronted with the that's not all technique, we should always remember that the person making the request ________.
A) correctly assumes that we will mindlessly approve of a cost reduction of any item - including a very expensive one
B) is trying to give us a "good" deal in order to help us out
C) ultimately just wants to gain compliance
D) wants us to make a commitment so that we are more likely to comply with the request about to be made
E) is watching our reactions and will add a bonus only if he or she feels it will work

ultimately just wants to gain compliance
p293

Jenna saw in the paper that a department store was having a "One-Day Closeout of Winter Dresses" sale. If she goes to that sale and buys something, she will be a victim of the ________.
A) lowball procedure

D) deadline technique
B) foot-in-the-door technique

E) playing hard to get technique

C) door-in-the-face technique

One technique that is sometimes used to gain compliance is to tell the target person that they have only a limited amount of time in which to obtain a desired item or take advantage of an offer. This is known as ________.
A) the fast-approaching-deadline technique

B) the door-in-the-face technique C) the foot-in-the-door technique

D) the lowball procedure

E) the thats not all technique

the fast-approaching-deadline technique
p293

The fast-approaching-deadline technique is based on the ________ principle of compliance.

A) reciprocity

D) authority
B) social validation

E) scarcity
C) commitment/consistency

The social influence that results from our mental representation of other individuals or of our relationships with others is known as ________.

A) normative focus influence

B) systemic social influence

C) normative social influence

D) symbolic social influence
E) informational social influence

symbolic social influence
p294-5

One way in which symbolic social influence may work is by activating our mental representations of people with whom we have relationships. These mental representations are known as ________.
A) irrational schemas

D) relational schemas
B) obedience models

E) goal triggers

C) commitment goals

relational schemas
p294-5

One way in which symbolic social influence may work is by allowing the psychological presence of others to trigger goals with which the other persons are associated. This may, in turn, influence ________. A) our performance on tasks and our commitment to reaching these goals
B) our effort to achieve particular goals and meet behavioral standards

C) our liking for these persons and our willingness to exert effort on their behalf D) our cognitions about our behaviors and activate heuristic thinking
E) our desire to impress these people and our impression-management behaviors

our performance on tasks and our commitment to reaching these goals
p294-5

Research shows that the incidence of eating disorders among females may be strongly influenced by images associating celebrity thinness with ________.

A) ill health
B) being liked by others
C) media harassment by photographers

D) anorexia nervosa

E) rehab

being liked by others
p296

The type of social influence that involves one person directly ordering another person to behave in a specific way is known as ________.

A) the authority principle

B) obedience
C) symbolic influence

D) conformity

E) ingratiation

In Milgram's (1965) experiment in which research participants were ordered to deliver dangerous electrical shocks to individuals who made mistakes in learning word pairs, ________ of the participants showed total obedience by delivering 450-volt shocks to the learners.
A) 50 percent D) 65 percent

B) 85 percent E) 10 percent C) 35 percent

One reason that people are willing to obey persons in authority who order them to engage in destructive behaviors is that ________.
A) total submission to the commands of authority figures is always an appropriate course of action B) the authority figure may inadvertently stimulate heuristic mental processes that limit our ability to think about what we are doing

C) authority figures are selected on the basis of their superior knowledge and understanding in most situations
D) the authority figure relieves those who obey of responsibility for their actions
E) the authority figure represents a significant threat to those who do not obey

the authority figure relieves those who obey of responsibility for their actions
p299-300

One reason that people are willing to obey persons in authority who order them to engage in destructive behaviors is that ________.
A) the authority figure represents a significant threat to those who do not obey
B) authority figures may inadvertently stimulate heuristic mental processes that limit our ability to think about what we are doing

C) authority figures are selected on the basis of their superior knowledge and understanding in most situations
D) persons in authority often possess visible signs of their status which remind us of the social norm for obedience to authorities
E) total submission to the commands of authority figures is always an appropriate course of action

persons in authority often possess visible signs of their status which remind us of the social norm for obedience to authorities
p300

Badges and insignia are helpful in gaining obedience because they ________. A) are a sign that the person who is wearing the badge has high intelligence
B) are constant reminders of who has authority
C) are a form of covert request

D) are indicators of widespread respect and submission E) are characteristic of violent people

are constant reminders of who has authority
p300

A possible reason why authority figures can be so successful in getting obedience for horrific tasks is that they ________.
A) encourage systematic processing
B) encourage thoughtful consideration of their position

C) try to engage in the process of ingratiation
D) allow the obedient person to escalate their tasks very gradually
E) put the obedient person's focus on considering whether he or she is doing something wrong

allow the obedient person to escalate their tasks very gradually
p300

One way to help people become more resistant to commands from authorities that may lead to destructive behaviors is to ________.
A) expose people to the positive effects of obedience to authorities
B) remind people that they - not the authorities - are responsible for any harm done

C) expose people to the negative consequences of disobedience to authorities
D) remind people that challenges to authority can sometimes be met with violence E) remind people that total obedience to authority is an acceptable course of action

remind people that they - not the authorities - are responsible for any harm done
p301

Individuals tend to show the greatest decrease in their ability to show harmful obedience when they ________.
A) question the expertise and motives of the authority figures
B) view a victim being physically harmed

C) hear protests by the victim
D) receive feedback from the victim
E) receive rewards from the authority figures

question the expertise and motives of the authority figures
p301

________ norms specify what ought to be done in a particular situation.  

________ suggests that norms will only influence our behavior if they are focal for us at the time the behavior occurs.

Normative focus theory

p278-9

Normative social influence is based on our desire to ________ by others.  

be liked or accepted
p280

________ involves our need to distinguish ourselves from others in some respects.  

Minority members are more successful in their efforts influence the opinions of the majority if they are ________ in their opposition to the majority's opinions.

The ________ technique begins with a large, usually unreasonable request.  

Offering additional benefits to someone before they have time to decide whether to comply or reject a request is an effective technique for obtaining ________.

When someone is influenced by a person who is not there, then this is ________ social influence.  

People who are asked to think of a close friend are subsequently ________ willing to help strangers than are those who are asked to think of a coworker.

Awareness of the power that authority figures have to command others is helpful in ________ the impulse to be obedient to destructive commands.

Which compliance technique involves making a small request followed by a larger request?

The foot in the door technique is a compliance tactic that assumes agreeing to a small request increases the likelihood of agreeing to a second, larger request. So, initially you make a small request and once the person agrees to this they find it more difficult to refuse a bigger one (Freedman & Fraser, 1966).

What are the three techniques of compliance?

The experimental analysis of compliance has focused primarily on three multiple request procedures: (1) the foot-in-the-door technique, (2) the door-in- the-face technique, and (3) the low-ball technique.

Which technique of compliance is being used when a person first makes a large request and then after it has been refused makes a smaller request?

The door-in-the-face technique is a persuasive tactic of making a large request that a person will likely refuse in order to get the person to subsequently agree to a smaller request.

What are the four methods of compliance?

Compliance Strategies: Common Persuasion Techniques.
Foot-in-the-Door Technique. The foot-in-the-door technique involves making a smaller request, which a person is likely to agree to, before making your larger request. ... .
Door-in-the-Face Technique. ... .
Low-Balling. ... .
Norm of Reciprocity. ... .
Ingratiation..