Which of the following actions should a medical assistant take when communicating with a patient

15. A medial assistant is assisting a provider with a gynecological examination on apatient. The patient says, “My religious beliefs do not allow me to use contraception.”The assistant should expect the provider to make which of the following statements?a.“You have the right to make choices regarding your health.”b.“You should reconsider your stance on contraception.”c.“I am your provider, so you need to listen to my advice.”d.“I am very concerned about the potential consequences to your health.

16. A medical assistant is providing discharge instructions for a patient who is visuallyimpaired. Which of the following actions should the assistant take?

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17. A medical assistant is engaging in conversation with a patient who was recentlyterminated from the clinic. The patient has come to the office and is demanding anexplanation. Which of the following actions should the assistant take?

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18. During the admission process, a patient explains the manifestations of his chiefcomplaint to the medical assistant. Which of the following actions should the assistanttake?

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19. A patient calls into the office to report that her medications are “not working.” Whichof the following responses should the medical assistant make?a.“I will notify the provider about your situation.”b.“You should keep taking the medications until it works.”c.“You should double the dose of the medication.”d.“I will call the pharmacy to authorize a refill for your medication.”

20. A medical assistant is caring for a patient who is frustrated and states, “My doctordoesn’t have any idea how to treat my condition.” Which of the following responsesby the assistant is an example of therapeutic communication?

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NHA CCMA STUDY GUIDE

A medical assistant observers a provider failing to perform hand hygiene before beginning to remove sutures from the patient's hand. The patient's hand later becomes infected. The assistant should identify that which of the following torts has occurred?

Which of the following instructions should a medical assistant provide to a patient regarding transdermal patch use and care?

Make sure to rotate patch placement to avoid skin irritation.

A medical assistant is preparing to perform a capillary collection from an older adult patient who has poor circulation in his hands. Which of the following techniques should the assistant use to increase circulation at the collection site?

A medical assistant discovers a garbage can fire has started in the break room of the medical office. According to the RACE acronym for emergency response, which of the following actions should the assistant take first?

Evacuate staff and patients from the immediate area

A medical assistant has requested a preauthorization for a patient's referral to a specialist. Which of the following is a reason for the claim submitted by the specialist to be denied?

the service is provided after the expiration date

A medical assistant receives a chemical splash in her eyes. Which of the following actions should the assistant take first?

flush the eyes with tepid water

A pharmacist calls the clinic to confirm an e-prescription request to fill a patient's medication order. Which of the following actions should the assistant take?

verify the order with the provider prior to confirming the e-prescription

Which of the following organs is located in the right upper quadrant of the abdomen?

A medical assistant is preparing a patient for a physical examination and is helping the patient into a dorsal recumbent position. The assistant should identify that this position is described by which of the following?

lying face up with the legs bent and feet flat on the table

A medical assistant is administering an intradermal injection for allergy testing. Which of the following actions should the assistant take?

locate the area 2-3 finger widths below the antecubital space

Which of the following terms should a medical assistant use to tell a provider that a patient is having discomfort and difficulty breathing?

A medical assistant is administering an intramuscular immunization to a patient. Which of the following actions should the medical assistant take?

cleans the site in a circular motion from the center outwards

A medical assistant should complete documentation in a patient's medical record at which of the following times?

immediately following a procedure

A medical assistant is using a butterfly needle set to obtain a blood sample from a vein in a patient's hand. Which of the following actions should the assistant take?

hold the needle by its wings

Which of the following stages of the cardiac cycle on an EKG strip represents ventricular depolarization?

A medical assistant is assisting in the treatment of a patient who experienced a chemical burn. Which of the following steps should the assistant take?

remove any chemical covered clothing

A medical assistant is observing a patient after administering an antibiotic injection. The patient experience an itchy rash with pinkish raised lesions. Which of the following terms should the assistant use when documenting this finding in the patient's

A medical assistant is talking with an older adult patient who sustained a foot fracture in a fall. She reports managing most tasks at home well but has difficulty navigating with her crutches and is currently homebound. To which of the following resource

A medical assistant is reviewing the laboratory results of a patient who has the Epstein-Barr Virus. The assistant should identify that this microorganism can cause which of the following conditions?

A patient reports getting a bill that includes services that she did not receive. Which of the following actions should a medical assistant take to reconcile these charges?

review that days encounter forms to determine if another patient received the services

A medical assistant is collecting a urine specimen from a patient for a drug screening. Which of the following actions should the assistant take to adhere to the chain of custody for this specimen?

send the specimen to the testing laboratory on the same day as the collection

A medical assistant at a facility receives a call from a patient who is requesting the total cost of a procedure. Which of the following is an appropriate response by the assistant?

provide the patient with an estimated cost for the procedure

When should the code on glucose cuvettes be compared to the code on the glucometer?

before a patient is tested

A medical assistant is reinforcing teaching with a patient about lifestyle modifications to help regulate his hypertension. Which of the following statements by the patient indicates an understanding of the teaching?

I only smoke half a pack each day, so I'll just cut it out completely.

A medical assistant is preparing to use a glucometer to measure a patient's blood glucose level. Which of the following actions should the assistant take?

obtain the blood sample after inserting a test strip into the glucometer

A medical assistant is performing spirometry testing for a patient who has shortness of breath. Which of the following results of the spirometry test indicates a successful maneuver?

a fast and steady flow with no variability

A medical assistant is disposing of the syringe and needle she used to inject a seasonal influenza vaccine. Which of the following actions should the assistant take?

drop the syringe, needle first, into the biohazardous sharps container

The parent of a child who has pediculosis is asking a medical assistant for more information about her child's condition. The assistant should begin by explaining that pediculosis is which of the following types of infection?

A medical assistant is reviewing a providers instructions as the patient is preparing to leave the office. The provider recommends that the patient purchases an over the counter antitussive, but the patient tells the assistant that she does not know what

It is a medication that surpresses the cough reflex.

Which of the following is a CLIA-waived laboratory test?

A medical assistant should recognize which of the following blood pressure readings as indicative of an adult patient whose blood pressure level is classified as elevated?

Which of the following body systems should be evaluated for a diagnosis of pyloric stenosis?

A medical assistant is performing hand hygiene using an alcohol based hand rub. The assistant should recognize that which of the following about alcohol based hand rubs is correct?

alcohol based hand rub should be applied to one hand and then rubbed between both hands

A medical assistant is asked to assist a provider with an orthopedic examination. Which of the following instruments should the assistant prepare for the examination?

A medical assistant is collecting multiple blood samples from a patient. Which of the following vacuum tubes should the assistant fill first?

Which of the following medical record documentation templates is organized by the entity that supplied the data?

Which of the following types of appointment systems allows flexibility to allow for ht most consistent patient flow?

A medical assistant is preparing to collect a patient's temperature via the tympanic membrane. In which of the following locations should the assistant place the thermometer?

Which of the following EKG artifacts is caused by a disconnected electrode and results in the tracing going into the margins of the paper?

A medical assistant is preparing a patient who has psoriasis to be examined by the provider. When inspecting the patient's skin lesions, the assistant should expect to observe which of the following characteristics?

Which of the following actions should an MA take to verify the quality of venipuncture supplies before beginning of blood draw?

inspect the integrity of the needle's seal

Which of the following groups of EKG leads are bipolar?

In which of the following locations should an MA place the electrode for lead V4?

the fifth intercostal space, left mid clavicular line

A patient arrives at the clinic with a tick bite on his leg. The provider asks an MA to help remove the tick. Which of the following actions should the assistant take?

use tweezers to pull the tick away from the skin slowly

The primary code in the CPT coding system consists of how many digits?

An MA is assisting a patient who is obese with an insulin injection. Which of the following is the correct angle for the patient's injection?

An MA is reporting a patient fall that occurred in the front lobby of the clinic. What is the purpose of the assistant preparing an incident report?

to avoid future reoccurrence

An MA is preparing a patient for a procedure to have a mole excised. Which of the following actions should the assistant take?

cleans the site with surgical soap and an antiseptic

Which of the following steps for a finger stick should an MA complete first?

confirm the correct identity of the patient

When assigning a CPT code, which of the following is the purpose of a modifier?

provides additional information or circumstances for a procedure

An MA is preparing sterilization for hemostats before an invasive procedure. Which of the following techniques should the assistant use?

When preparing a patient for a Holter monitoring, which of the following actions should an MA take?

vigorously dry the patient's skin prior to electrode placement

Which of the following tasks is within the scope of practice for an MA in a clinical setting?

removing sutures from a healing laceration

An MA receives a phone call from a parent of a child who has possibly ingested a household cleaner. Which of the following actions should the assistant take?

contact the local poison control center

An MA discovers an unidentifiable liquid on the floor of one of the clinic's treatment rooms. Which of the following materials should the assistant use to remove and dispose of the liquid?

At what time of day will a patient's body temperature be at its lowest?

Prior to a patient's follow-up appointment, which of the following information should a medical assistant report to the provider?

An MA is reviewing the medical history of a patient who regularly comes in to contact with coal and wood dust. The MA should recognize that this patient is at an increased risk of developing which of the following disorders?

During a routine venipuncture, the patient becomes pale and diaphoretic. Which condition is most likely to occur in this patient?

A first-time patient is late arriving to the office. Which of the following should the MA say first?

Hello. Welcome to our office.

When performing a first aid procedure to control bleeding of a wound, which of the following actions should an MA take?

apply layers of sterile gauze

An MA receives a call from a patient who is irate about a letter she received from her insurance carried denying a claim. Which of the following statements should the assistant make?

Let's see if there is something we do at our end. I'll ask our claim specialist to review the claim.

An MA has a blood pressure cuff inflated and partially opens the valve to deflate as he listens with the stethoscope. When should he read the diastolic pressure?

when the sound disappears

An MA is checking a patient's hearing using the Rinne test. Which of the following actions should the assistant take?

Ask the patient to raise his hand when he no longer hears any sound.

A medical assistant is witnessing a patient sign an informed consent form. which of the following is the responsibility of the assistant acting as a witness?

validate the patient's signature

A medical assistant is reviewing a Medicare claim denial. The assistant determines that there are charges that exceed the usual, customary, and reasonable fees. Which of the following actions should the assistant take?

Adjust the patient's account to reflect no unpaid charges and write off the balance.

A MA is reviewing the progress notes of a patient's record that uses the SOAP format. Which of the following would the MA find in the assessment section?

A medical assistant is explaining a venipuncture procedure to a patient. Which of the following statements should the MA make?

I'll be collecting a blood sample from you today. There will be a small stick in your arm.

A medical assistant is measuring the circumference of an infant's head. Which of the following actions should the assistant take?

Place the zero mark of the measuring tape against the infant's forehead.

A medical assistant is providing instruction to a patient on how to take extended release medication PO. What is the following statements made by the patient indicates a need for further teaching?

I can crush or chew the pill if its too hard to swallow.

Which of the following information should be the medical assistant enter into the appointment calendar when scheduling a patient for a skin rash?

Which of the following is outside of a medical assistant's scope of practice?

Order additional laboratory tests to confirm the patient's condition

A medical assistant is reinforcing teaching with a patient who is going home after having extensive suturing to a laceration. What instruction should the assistant include?

Be sure to call your provider if you have a fever over 100 degrees Fahrenheit

A medical assistant is assisting with the examination of an older adult patient who has a curvature of the thoracic spine. Which of the following terms should the assistant use when documenting this finding in the patient medical record

Where should a medical assistant place the electrode for lead V5?

On the left anterior axillary line, horizontal to V4

A medical assistant is caring for a patient who has come in contact with concrete debris. Upon inspection of the ye. the assistant sees debris on the surface of the sclera. Which of the following actions should the assistant take?

irrigate the eye beginning at the inner canthus and flowing to the outer canthus

a CCMA is preparing to draw venous blood samples. due to OSHA requirements, the CCMA should wear what kind of protective device?

Which of the following should a medical assistant identify as the purpose of a Category II code in the procedural coding?

Tracks providers performance measures

Which of the following methods is used to notify a provider of the denial of a claim by an insurance carrier?

Which of the following actions should the medical assistant take when performing aseptic hand washing?

Turn off the faucet with a paper towel

Which of the following techniques should a medical assistant use when bandaging a wound?

Wrap the wound from distal to proximal

A medical assistant is administering cough syrup to a patient. Which of the following actions should the assistant take?

View the medication cup at eye level when pouring.

A provider asked an MA to reinforce teaching with a patient about her new diagnosis. Which of the following actions should the assistant take?

Document the patient's response to the teaching

A medical assistant is measuring the vital signs of an adult patient. The assistant should identify which of the following blood pressure readings as stage 2 hypertension?

A medical assistant is reinforcing teaching with a patient about the self-administration of insulin injections. Which of the following patient statements indicates an understanding of the teaching?

I will roll the bottle between my hands before drawing the medication

A medical assistant needs to remove all living micro-organisms from a contaminated towel clamp. Which of the following methods should the assistant use to cleanse this instrument?

A medical assistant receives a telephone call from a patient who seems anxious about the results of a test. Which of the following responses should the assistant make?

I know you are concerned about your test results. We'll call you as soon as your results come in.

A medical assistant in an acute care facility is checking in the patient who has a deep laceration. The patient tells the assistant that he cannot except blood transfusions due to his regular beliefs. Which of the following actions should the assistant ta

Document the statement in the patient's chart

A medical assistant is preparing a patient who has intermittent peripheral cyanosis for an examination by the provider. The assistant should understand that healthy perfusion of the hands and feet depends on adequate interaction between which of the follo

Circulatory and respiratory

A medical assistant is checking a patient out of the clinic. In which of the following documents should the assistant locate information about provider referrals or follow-up appointments requests for the patient?

When informed consent is required for a procedure, which of the following steps should occur prior to the patient signing the form?

The provider should review alternative procedures with the patient.

A medical assistant is discussing information with a patient about a new medication that the provider prescribed. Which of the following actions should the assistant take?

Reinforce teaching about the frequency of medication administration

MA is collecting data from a patient who is experiencing heat stroke. What manifestation should the assistant expect to find?

A medical assistant is preparing 1 g/kg of activated charcoal for a patient who weighs 176 lb. How many grams of charcoal should the assistant prepare?

A patient loses consciousness. The ECG tracing reveals ventricular fibrillation. Which of the following actions should a medical assistant take first?

Call for help and begin CPR

A provider is performing a routine rectal examination and a patient. Which of the following supplies should a medical assistant have available during examination?

A patient is entitled to which of the following medical records?

List of medication with diagnosis

A medical system is using a school with a height bar to measure patient's height. Which of the following actions should the assistant take?

Lower the horizontal bar gently so it rest on top of the patient's head

A medical assistant is monitoring a patient during a stress test. The patient becomes increasingly short of breath and tachycardic. Abnormalities appear in his EKG rhythm. Which of the following actions should the assistant take first?

Which of the following actions should the medical assistant take to safeguard the patients protected health information?

Log off the computers when not in use

In which of the following positions should a medical systems place a patient with obtaining a rectal temperature?

Which of the following cell structures is the source of energy for a cell?

A patient at an urgent care facility reports that she vomited and saw blood in the vomitus. Which of the following terms should a medical assistant use to document the patient's report?

A medical assistant is making a new sign in sheet for the patients who have appointments that day. Which of the following information should the sign in sheet include?

The parent of a child who has pinworms is asking a medical assistant for more information about his child condition. The assistant should begin by explaining the pinworms are which of the following types of micro - organisms?

In medical system it has a request to collect a routine CBC for a healthy 10-month-old infant. Which of the following is the most appropriate collection site?

A patient contact the facility to report a burn injury to her right arm. A medical system should identify which of the following pieces of information as necessary with screening for a possible emergency situation?

The cause of the patients burn

A medical assistant is measuring a patient's blood pressure with an aneroid sphygmomanometer and a stethoscope. Which of the following actions should the assistant make?

Make sure the mid point of the patient's arm is at the level of the patient's upper arm.

Which of the following terms describes the body's internal adaptation to change to keep body function in balance?

As a medical assistant is collecting a blood sample, the patient begins to faint. Which of the following actions should the medical assistant take to help ensure the patient safety?

Position the patient flat on her back

A medical assistant is administering eye ointment to a patient. Which of the following actions should the assistant take?

Apply a thin ribbon of ointment along the conjunctival sac

A medical assistant is preparing to sanitize contaminated equipment. Which of the following pieces of equipment can a medical assistant sanitize and reuse without needing to disinfect or sterilizing it?

A patient arrives at a clinic with a bill for x-rays that were required due to an injury for workers patients place of employment. The patient has private insurance and is eligible for workers compensation. The assistant should recognize that which of the

Paid in full by workers compensation

A medical system is transcribing a patient routine prescription for oxycodone. Which of the following methods should the assistant use to process the prescription?

Provide the prescription in writing for the patient to take to the pharmacy

When unloading an autoclave machine, a medical assistant notices spots on the instruments. The assistant should recognize that this is the result of which of the following?

Mineral deposits from tapwater

A medical assistant is adding information to a patient computerized problem -oriented medical record (POMR). Into which of the following sections of the POMR should assistant enter the patient's health history and laboratory results?

a medical assistant is preparing a CMS-1500 insurance claim form for a patient who was treated for a burn injury. which of the following pieces of information is required on the form?

Current procedural terminology code

A medical assistant is drawing five blood collection tubes. When should the assistant release the tourniquet?

Within one minute of application

A medical assistant is reviewing discharge information with a patient who is postoperative following cryosurgery to the cervix. Which of the following statements should the assistant include?

you may experience a watery discharge for up to 1 week after your procedure.

A medical assistant is reviewing the list of medications a patient reports currently taking. The assistant should recognize that which of the following medications is available in a sublingual form?

In which of the following positions should the medical system in place and 18 month old patient when administering eardrops to the right ear?

Right ear facing up with the earlobe pull down and back

A medical assistant is obtaining information for a patient's medical history and physical examination. The patient reports intermitted episodes of ringing in his ears. Which of the following terms should the medical assistant use when documenting this fin

In medical system in an outpatient facility is the purring a patient for a venipuncture. Which of the following actions should the system take two confirmed the patients identity?

Ask the patient to state her full name and date of birth

A medical assistant is use to the Snellen chart to test and adult patients visual acuity .The assistant should instruct the patient to stand which of the following distance away?

A pulse oximeter can register an artificially low oxygen saturation measurement for a patient who has which of the following conditions?

Which of the following techniques should an MA used to put a 7-year old child at ease prior to administering in injection?

Explain the procedure to the child is simple steps

The provider orders the medical assistant to prepare a tablespoon of medication for a patient. How many millimeters of medication should the assistant draw up?

according to OSHA guidelines, a CCMA should dispose of blood soiled gauze dressings in what?

a medical assistant is speaking with a patient who has seasonal allergies. which of the following healthcare providers should the assistant identify as being able to make diagnosis and initiate the necessary treatment?

A provider request a medical assistant to initiate a referral for a patient to a mental health facility. Which of the following pieces of information is required for the system to include in the initial referral?

Which of the following routes for taking a patient's temperature is the most accurate?

Provider ask an MA to administer oxygen to a patient who is experiencing respiratory distress. Which of the following actions should the MA take when administering oxygen to the patient?

Insert the tip of the cannula into the patient's nostril

Which of the following laboratory values should a medical system immediately report to a patient provider?

A medical system is preparing to apply to several abrasions on a patient's leg. Which of the following supplies should the medical system used to remove the medication from the jar.

A patient request a female provider to perform her examination due to a religious conviction. A female provider is not available. Which of the following is the appropriate response by the medical assistant?

Assist the patient in locating a provider to accommodate the patient's needs

A medical assistant is examining the skin on a patient's forearm where the patients reports developing a rash. The assistant notes the multiple solid elevations that are less than 0.5 (0.2in) in diameter. Which of the following terms should he use to docu

When speaking with a patient who has moderate hearing loss and reads lips, which of the following actions should the assistant take to aid in communication with the patient?

Which of the following techniques shit the medical assistant use to confirm a patient understanding of insulin administration?

Observe the patient as she performs a self - demonstration

A medical assistant is caring for a patient who has a body mass index (BMI) 23. This patient should be categorized as which of the following?

which of the following types of written correspondence can be signed by a medical assistant?

A notification letter to a patient about surgery arrangements.

How should a medical assistant communicate with an elderly patient quizlet?

How do you provide culturally competent care which of the following actions should a medical assistant take first when encountering patients?

When measuring a patient's respiratory rate which of the following action should the medical assistant take to ensure an accurate reading?

When preparing a patient for a Holter monitor which of the following actions should a medical assistant take?