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Which of the following is true about the communication channels used with bad news messages quizlet?Which of the following is true about the communication channels used with bad-news messages? News that will affect the recipient in the worst possible way should be delivered face-to-face.
When delivering bad news it is best to do which of the following?Don't try to "sugarcoat" the truth; it's best to be forthright and honest about what's happened, and about what you're going to do to make it right. Remember that your attitude and the clarity of your message are two very important components in this conversation. Be open, clear, and honest.
Which of the following guidelines should be followed when delivering messages that carry bad news?Which of the following guidelines should be followed when delivering messages carrying bad news? Deliver facts positively without confusing or misleading the reader.
Which of the following statements is true of delivering bad news in writing relative to delivering it in person?Which of the following statements is true of delivering bad news in writing relative to delivering it in person? Delivering bad news in writing is considered more callous and impersonal than delivering it in person.
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Which of the following are recommended practices for written bad news communications to customers quizlet?
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