"I'm so happy with my new job." Show
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Which of the following statements is an example of the affective component of an attitude? "I'll stay at this job for a long time." Psychological empowerment __________ is employees' beliefs in the degree to which they influence their work environments, their competencies, the meaningfulness of their jobs, and their perceived autonomy. Perceived organizational support Good performance Which of the following is NOT an example of deviant behavior in the workplace? Attempts at unionization A positive feeling about a job, resulting from an evaluation of its characteristics Which of the following describes job satisfaction? Employees' beliefs in the degree to which they influence their work environments, their competencies, the meaningfulness of their jobs, and their perceived autonomy The degree to which employees believe the organization values their contributions and cares about their well-being A positive feeling about a job, resulting from an evaluation of its characteristics The degree to which people identify psychologically with their jobs and consider their perceived performance levels important to self-worth directing behavior toward leaving the organization The consequence of dissatisfaction known as the exit response is described as __________. passively allowing conditions to worsen directing behavior toward leaving the organization passively but optimistically waiting for conditions to improve actively and constructively attempting to improve conditions increased customer satisfaction When employees experience job satisfaction, the organization experiences __________. more absenteeism among employees Employee engagement __________ is an individual's involvement with, satisfaction with, and enthusiasm for the work the individual does. Psychological empowerment perceived organizational support The degree to which employees believe the organization values their contributions and cares about their well-being is known as __________. job satisfaction A belief in inner worth and basic competence Which of the following describes a positive core self-evaluation? A means of actively and constructively attempting
to improve conditions job satisfaction According to one survey, employees who live in Mexico have one of the highest levels of __________. cognitive
dissonance passively but optimistically waiting for conditions to improve The consequence of dissatisfaction known as the loyalty response is described as __________. directing behavior toward leaving the organization Evaluative statements about objects, people, or events Which of the following describes attitudes? An individual's involvement with, satisfaction with, and enthusiasm for the work the individual does The degree to which people identify psychologically with their jobs and consider their perceived performance levels important to self-worth Evaluative statements about objects, people, or events Employees' beliefs in the degree to which they influence their work environments, their competencies, the meaningfulness of their jobs, and their perceived autonomy behavioral component The __________ of an attitude is the intention to behave in a certain way toward someone or something. affective component cognitive component The __________ of an attitude is a description of or belief in the way things are. cognitive component Neglect response Which consequence of dissatisfaction is described as passively allowing conditions to worsen? Neglect response a positive feeling about a job resulting from an evaluation of its characteristics Job satisfaction is __________. a positive feeling about a job resulting from an evaluation of its characteristics any incompatibility an individual might perceive between two or more attitudes or between behavior and attitudes the degree to which employees believe the organization values their contributions and cares about their well-being the degree to which employees influence their work environments, their competencies, the meaningfulness of their jobs, and their perceived autonomy Cognitive dissonance __________ is any incompatibility an individual might perceive between two or more attitudes or between behavior and attitudes. Perceived organizational support When an employee identifies with a particular organization and its goals and wishes to remain a member Which of the following describes organizational commitment? When employees believe the organization values their contributions and cares about their well-being When employees believe they influence their work environments, their competencies, the meaningfulness of their jobs, and their perceived autonomy When an individual perceives an incompatibility between two or more attitudes or between behavior and attitudes When an employee identifies with a particular organization and its goals and wishes to remain a member actively and constructively attempting to improve conditions The consequence of dissatisfaction known as the voice response is described as __________. passively allowing conditions to worsen directing behavior toward leaving the organization passively but optimistically waiting for conditions to improve actively and constructively attempting to improve conditions The degree to which people identify psychologically with their jobs and consider their perceived performance levels important to self-worth Which of the following describes job involvement? positive feeling about a job, resulting from an evaluation of its characteristics Employees' beliefs in the degree to which they influence their work environments, their competencies, the meaningfulness of their jobs, and their perceived autonomy The degree to which people identify psychologically with their jobs and consider their perceived performance levels important to self-worth The degree to which employees believe the organization values their contributions and cares about their well-being Behavior Which of the following is one of the three primary components of attitude? how you feel about the situation The affective component of attitude is best represented
by______________. Affective, behavioral, and cognitive What are the three components of an attitude? cognitive dissonance A discrepancy between attitude and behavior is known as _____________. Leon Festinger Which of the following researchers found that attitudes follow behavior, rather than behavior following
attitudes? Receiving high rewards According to Festinger, which of the following would most likely reduce the discomfort of cognitive dissonance? An employer reached out with additional support during a personal tragedy. Perceived organizational support would increase for an employee under which of the following scenarios? China An example of a country in which perceived organizational support is not as important because of high power distance would be _____________. Job satisfaction Which of the following is
defined as a positive feeling about a job, resulting from an evaluation of its characteristics? Employee engagement Which of the following is defined as an individual's involvement with, satisfaction with, and enthusiasm for the work he or she does? Single global rating A single question used to measure job satisfaction would be considered which type of measurement approach? 2010 In the
years since 2006, the lowest job satisfaction ratings in the United States could be seen in which year? Promotion opportunities Based on evidence cited in the chapter, with which job aspect are people LEAST satisfied? The United States is near the top of the list. According to a global study of job satisfaction levels, where does the United States rank in terms of satisfied workers? generosity Global
research has indicated that employee job satisfaction is increased when managers and leaders exhibit all of the following behaviors EXCEPT____________. job condition The most important element of job satisfaction is ______________. Millennials The relationship between corporate social responsibility (CSR) and job satisfaction is particularly strong for which generation? increased communication All of the following are outcomes of job satisfaction EXCEPT _____________. Life satisfaction Job satisfaction, according to research conducted in Europe, is positively associated with what? Because job satisfaction leads to more trust. According to the text,
what is one reason that job satisfaction leads to increases in organizational citizenship behavior? Voice Which type of response includes actively and
constructively attempting to improve conditions, including suggesting improvements, discussing problems with superiors, and undertaking some forms of union activity? Loyalty Which type of response involves passively but optimistically waiting for conditions to improve, including speaking up for the organization in the face of external criticism and trusting the organization
and its management to "do the right thing"? Voice Which of the following is a constructive behavior that allows individuals to tolerate unpleasant situations or revive satisfactory working conditions? Weak negative relationship Which of the following best
characterizes the relationship between job satisfaction and absenteeism? Socializing with coworkers Which of the following is NOT an example of workplace deviance? The tendency of most individuals to experience a mildly positive mood at zero input Which of the following describes positivity offset? The association of two events that in reality have no connection Affective events theory Which of the following is a model that demonstrates that employees react emotionally to things that happen to them at work and that this reaction influences their job performance and satisfaction? Affective events theory nervousness, stress, and anxiety High negative affect is characterized by emotions such as __________. contentedness, calmness, and serenity cognitive in nature Moods are __________. sually accompanied by distinct facial expressions Emotional labor __________ is an employee's expression of organizationally desired emotions during interpersonal transactions at work. Emotional labor A less intense feeling that often arises without a specific event acting as the stimulus. Moods are less intense feelings than emotions. Which of the following defines mood? The hiding of inner feelings and emotional expressions in response to display rules Negative emotions __________ may be associated with short-term deviant behavior. Positive emotions Emotion regulation __________ is the act of identifying and modifying the emotions you feel Affect intensity The disparity between the emotions people feel and the emotions they project Which of the following describes emotional dissonance? The hiding of inner feelings and emotional expressions in response to display rules ... Emotional contagion is __________. the disparity between the emotions people feel and the emotions they project A generic term that covers a broad range of feelings people experience, including both emotions and moods Which of the following defines affect? The association of two events that in reality have no connection Deep acting __________ is the effort of modifying true inner feelings based on display rules. Positivity offset Sadness __________ is one of the six universal emotions. Frustration The hiding of inner feelings and emotional expressions in response to display rules What is surface acting? The tendency of most individuals to experience a mildly positive mood at zero input excitement, enthusiasm, and elation High positive affect is characterized by emotions such as __________. nervousness, stress, and anxiety more creative Employees who have positive moods tend to be __________ than employees in bad moods. more creative The effort of modifying true inner feelings based on display rules What is deep acting? The hiding of inner feelings and emotional expressions in response to display rules Emotions Which of the following describes intense feelings directed at someone or something? Surface acting A person's ability to perceive emotions in the self and others, understand the meaning of these emotions, and regulate one's emotions accordingly What is emotional intelligence (EI)? A person's ability to perceive emotions in the self and others,
understand the meaning of these emotions, and regulate one's emotions accordingly Illusory correlation __________ is the association of two events that in reality have no connection. Surface acting rational thinking Research increasingly indicates that emotions are critical to __________. rational thinking detrimental Historically, emotions in the workplace were thought to be _______________. A. Affect __________________ is a generic term that covers a broad range of feelings that people experience. A. An intense feeling directed at someone or something. What is an emotion? A. jealousy The six universal emotions agreed upon by many researchers includes all of the following EXCEPT .___________. A. emotion Research has indicated that ___________ is critical to rational thinking. A. discern truthful information Individuals in a negative mood are better able to _________________ than those in a positive mood. A. feelings; cognition Studies suggest that moral judgments are based on ___________ rather than __________. A. Affect intensity ____________ describes the varying levels of strength with which people experience the same emotion. A. 4 A.M. According to the text, a study on Twitter postings indicated that mood is lowest at what time of day? A. Appetite According to the text, all of the following have an effect on mood EXCEPT which of the following? A. Illusory correlation The fact that most people believe that weather impacts mood, despite evidence that suggests weather and mood are not connected, is an example of what? A. emotional dissonance The disparity that exists when an employee must project one emotion while actually feeling another is called _________________. A. Emotional labor _______________ is defined as an employee's expression of organizationally desired emotions during interpersonal transactions at work. A. Surface acting Question Help A. Mindfulness What has been shown to increase our ability to shape our responses, both behavioral and emotional? A. Affective events theory Which theory demonstrates that employees react emotionally to things that happen to them at work, and this reaction influences their job performance and satisfaction? A. pay attention to emotion Based on affective events theory, employees should_____________. A. Emotional intelligence Which term refers to a person's ability to perceive emotions in the self and others, understand the meaning of these emotions, and regulate one's emotions accordingly? A. Somewhat correlated Emotional intelligence and job performance are ________________. A. identifying and modifying the emotions that you feel Emotion regulation is best described as _____________________. A. emotion regulation Jose was completely frustrated at work today because something he said to a coworker was taken completely out of context. In fact, before he could go into his supervisor's office he had to take a minute to calm himself down. This is an example of _________________. A. Sales High-scoring emotional intelligence employees outperform low-scoring emotional intelligence employees in which of the following tasks? A. Positive emotions enhance problem-solving skills. Which of the following is true regarding emotions and decision making? A. sharing positive emotions Antoinette was a new supervisor at work and wanted to try and be the best inspirational leader that she could be. Toward that end, Antoinette should focus on ________________. A. reciprocal The relationship between moods and job attitudes is _____________. A. What is expressing socially desired emotions during service transaction?Emotional labor is generally defined as the act of expressing organizationally desired emotion during the service transactions, and is caused by the difference between the actual emotional state experienced by the employee and the emotional expression required by the organization's emotional expression norms for ... When employees express emotions in line with organizational requirements it is called?By definition (Hochschild, 1983, The Managed Heart), emotional labor refers to regulating or managing emotional expressions with others as part of one's professional work role. When an employee is expressive and emotionally attached to his job and Organisation it is called?Employee Engagement refers to the emotional attachment an employee has with the organization. Which refers to emotions the organization requires an employee to show or deems appropriate for the job?Emotional labor is the process of managing feelings and expressions to fulfill the emotional requirements of a job. More specifically, workers are expected to regulate their emotions during interactions with customers, co-workers and managers. Which of the following describes the degree to which employees believe the organization values their contribution and cares about their wellPerceived organizational support (POS) is the degree to which employees believe that their organization values their contributions and cares about their well-being and fulfills socioemotional needs.
Is the degree to which employees believe the organization values their contribution and cares about their well36) ________ is the degree to which employees believe the organization values their contribution and cares about their well-being. Explanation: C) Perceived organizational support (POS) is the degree to which employees believe the organization values their contribution and cares about their well-being.
Which of the following is the degree to which an employee identifies with the organization and wants to continue actively participating in it?Organizational commitment is the degree to which an employee identifies with a particular organization and its goals and wishes to maintain membership in the organization.
Is the degree to which an employee identifies with a particular organization?– Organizational Commitment
– The degree to which an employee identifies with a particular organization and its goals, and wishes to maintain membership in the organization.
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Which of the following describes the degree to which employees believe the organization values their contribution and cares about their well
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