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Terms in this set (55)1. Organizational change refers to the adoption of a new idea or behavior by an organization. True 2. An ambidextrous approach means incorporating structures and processes that are appropriate for both the creative impulse and the
systematic implementation of innovations. True 3. Confrontation, authoritarianism, and disciplined exploration are characteristics of the creative individual. False 4. Acceptance of mistakes, freedom to discuss ideas, and assignment of nonspecialists to problems are
characteristics of creative organizations or departments. True 5. An idea incubator is an in-house program that provides a safe harbor where ideas from employees throughout the organization can be developed without interference from company bureaucracy or politics. True 6. The
horizontal linkage model is increasingly important in high-pressure business environments that require rapidly developing and commercializing products and services. True 7. A person who sees the need for and actively supports productive change within their organization is called an idea champion. True 8. People change starts with training everyone in the organization. False 9. Training is one of the most frequently used approaches to changing people's mind-sets. True 10. Organizational development involves the application of behavioral science
techniques to improve an organization's effectiveness and success. True 11. Three types of issues that are often addressed through organizational development are mergers/acquisitions, organizational decline/revitalization, and conflict management. True 12. The idea in the
large-group intervention is to get a sample of people who may have an interest in the organization, gather perspectives from those parts of the system, and allow the sample to create a collective future. False 13. Survey feedback is intended to enhance the cohesiveness and success of organizational groups and teams. False 14. A change agent is an organizational development specialist who performs a systematic diagnosis of the organization and identifies work-related problems. True 15. The unfreezing stage makes people throughout the organization aware of problems and the need for change. True 16. The communication and education approach for overcoming resistance to change should be used when the change is technical and the users need accurate information and analysis to understand change. True 17. Two possible tactics for overcoming resistance to change are coercion and negotiation. True 18. The disparity between actual and desired performance levels is the need for change. True 19. Lack of trust is perhaps the biggest obstacle to organizational change. False 20. Restraining forces can be thought of as problems or
opportunities that provide motivation for change within the organization. False 21. In organizations, beneficial change, like the adoption of innovative processes and technologies, can and does occur by itself. False 22. New-venture teams facilitate entrepreneurship within
organizations. True 23. People change is a major shift in the norms, values, and mind-set of the entire organization. False 24. The large-group intervention approach to culture change leads to incremental changes. True 25. The traditional organizational development model focuses on a specific problem or group. True 26. For the compact disc industry, the advent of MP3 technology can best be described as which type of innovation? a. Disruptive 27. Successful change requires that organizations be capable of both creating and implementing ideas, which means the organization must learn to be ______. c. ambidextrous 28. Artful Innovations Inc. operates with open channels of communication and an established
suggestion system that encourages brainstorming and freewheeling discussions. Artful Innovations can best be described as a(n) ______ organization. e. Creative 29. Creative organizations _______. b. Are loosely structured 30. According to Fast Company, in 2016, __________ was ranked as the World's Most Innovative Company. a. Buzzfeed 31. Which of the
following provides a safe harbor where ideas from employees throughout the company can be developed without interference from company bureaucracy or politics? d. an Idea Incubartor 32. The horizontal linkage model is particularly useful when _____. c. rapid development and commercialization of new products and services is involved 33.
Ashley has average technical skills, but her real strengths are visualizing the benefits of other's ideas and finding financial and political support for these ideas, which she often does. Ashley is an excellent example of a(n) _____. c. idea champion 34. "The Brain" is a permanent secret group within one of the nation's largest
auto manufacturers. Members of this elite group focus intently on developing new and innovative automobile technologies. "The Brain" can best be described as a ______. d. skunkworks 35. Why might companies emphasize training and development for managers? c. they hope that managerial training and development will lead to behavior change and diffuse throughout the company 36. When used following mergers or acquisitions, organizational development often addresses _____, a major cause of strife and even failure. c. differences in corporate culture 37. High-Low Productions
recently appointed 75 employees and external stakeholders to a temporary group charged with discussing problems and opportunities and gathering perspectives on changes that need to take place within the company. High-Low Productions is utilizing which of the following? e. large-group intervention 38.
Which of the following is a characteristic of the large-group intervention model? c. addresses the entire system 39. Cyrus's Resort has proposed some major structural changes within its organization. Some of the employees fear that they will lose power
with the changes. They begin voicing resistance to the changes. Which of the following barriers to change are they exhibiting? b. self-interest 40. Summit Care Center has a long history of jumping on every trendy management and organizational bandwagon that
comes along. Oddly, while executives often seem to benefit from these trends, frontline workers often find themselves "rightsized" out of their jobs or, if their positions are not eliminated, with a much heavier workload. Summit management has just informed employees that they are implementing another management change and they are met with considerable resistance. What is the most likely reason Summit employees are resistant to this particular change? b. self-interest 41. __________ systems schedule materials to arrive at a company just as they are needed on the production line. d. just-in-time inventory 42. When trying to overcome resistance to change, which of the following approaches is best suited when change is technical? e. communication 43. Before implementing new changes in work schedules, Trudy's Trinkets works with the union to ensure a smooth transition. Which of the
following approaches to change is Trudy's using? a. negotiation 44. Sandbox Sam's, Inc. was sharply criticized by state inspectors for not requiring that employees wear personal protective equipment for both their eyes and ears while working in production, Harry, a manager in production, has tried explaining
the importance of eye and ear production, only to be met with comments like "would you repeat that, I couldn't hear you." Harry tried walking the floor and handing out the equipment, but employees frequently discarded it when they went on break. Recently, with the support of the human resources manager, Harry has begun imposing one-day suspensions without pay for failure to wear the protection. Which of the following approaches to change implementation is Harry using? d. coercion 45. The __________ approach is particularly appropriate when users need to feel involved and have the power to effectively resist the proposed change. c. participation 46. The _____ strategy recognizes that the cutting edge of innovation often happens with young, small, entrepreneurial companies rather than inside the walls of established firms. a. innovation-by-acquisition 47. Which approach taps into ideas from around
the world and lets thousands or hundreds of thousands of people participate in the innovation process, usually via the Internet? c. crowdsourcing 48. Team building is to _____ as large-group interventions are to _____. c. enhanced cohesiveness, creating a collective future 49. Team building is to _____ as survey feedback is to _____. e. enhancing group success, problem solving 50. The traditional approach to organizational development _____, while the large-group intervention approach _____. a. distributes information on a limited basis, distributes information widely 51. The biggest obstacle to organizational change is probably _____. c. fear of personal loss 52. When it comes to dealing with employee resistance, managers should ______. e. Recognize that the resistance is often legitimate form the employees' point of view 53. Driving forces are _____, while restraining forces are _____. b. opportunities, barriers 54. Communication is to _____ as coercion is to _____. c. technical change, change in the time of crisis 55. Top management support is to _____ as participation is to _____. a. change involving multiple departments, a design that requires information from others Students also viewedManagement Chapter 1 Test Bank86 terms austin_wolf17 Chapter 830 terms andrew12348865 MGMT 301 Chap 10 Quiz20 terms carolinedriver PBMGT Exam 4, Chapters 7, 8, 940 terms disapp0intment Sets found in the same foldermgmt chp 7 Test bank59 terms abner_moseti1 Mgmt chp 6 Test Bank52 terms abner_moseti1 Management Chapter 5 Test Bank69 terms austin_wolf17 Management-300 Chapter 1147 terms abner_moseti1
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Which of the following is a characteristic of the large group intervention model Quizlet
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