Which of the following terms refers to advancements to position of increased responsibility?

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Solution

The correct option is A UpgradationUpgradation implies movement of an employee to a higher pay scale without any change of job. In an upgrade, the candidate continues to hold the same post without any change in the duties and responsibilities but merely gets a higher pay scale.

Which of the following terms refers to educating, instructing, and training subordinates? A) mentoring B) coaching C) appraising D) grading

The rate at which employees leave a firm is best known as ________. A) downsizing B) retirement C) turnover D) retention

Which of the following industries has one of the highest turnover rates? A) food services B) financial services C) healthcare services D) educational services

As an employer, what is the primary benefit of cutting a high turnover rate? A) selling stock B) saving money C) attracting applicants D) meeting legal obligations

Which term refers to actions intended to place physical or psychological distance between employees and their work environments? A) employee disengagement B) workplace separation C) job withdrawal D) attrition

Which of the following best describes the purpose of the 9-box matrix method? A) selecting new employees B) identifying effective coaches C) assessing promotion potential D) analyzing employee engagement

c) assessing promotion potential

Robin believes that job withdrawal has become a problem. She came to this conclusion after observing all employee behaviors EXCEPT ______. A) frequent vacation time requests B) undeserved work breaks C) excessive absences D) excessive absences

a) frequent vacation time requests

Which of the following would most likely reduce voluntary turnover? A) performance appraisal systems B) high unemployment rates C) numerous job opportunities D) downsizing requirements

b) high unemployment rates

What is the first step in retaining employees? A) providing employees with proper training B) discussing career plans with workers C) selecting the right workers D) identifying worker goals

c) selecting the right workers

According to surveys, high levels of employee engagement are LEAST frequently associated with ________. A) fewer repeat customers B) higher performance levels C) lower turnover rates D) better corporate earnings

a) fewer repeat customers

According to research cited in the text, what is the primary reason that top-performing/high commitment employees gave for voluntarily leaving an organization? A) career development B) work-life balance C) promotions D) salary

What is one of the results of IBM's on-demand staffing strategy? A) increased resignations B) expanded market share C) increased telecommuting D) improved employee retention

d) improved employee retention

Apex Carpet has a high voluntary turnover rate, which they want reduced. What is an effective way to retain top-performing employees at Apex? A) conducting more performance reviews B) developing new recruitment strategies C) establishing a talent management program D) revising the organization's mission statement

c) establishing a talent management program

Apex Carpet has a high voluntary turnover rate, which they want reduced. Which should Apex do first in its attempt to retain top-performing employees? A) administer attitude surveys to all employees B) evaluate the firm's promotion methods C) develop online training courses

a) administer attitude surveys to all employees

According to a TowersPerrin study, which of the following managerial actions would most likely foster employee engagement? A) offering improved benefits packages B) conducting regular performance appraisals C) linking employee efforts to company goals D) providing online training sessions to new hires

c) linking employee efforts to company goals

Which of the following statements most likely suggests that an employee is engaged? A) "I work with intensity." B) "I take frequent breaks." C) "I daydream at my desk." D) "I enjoy talking to co-workers."

a) "I work with intensity."

The process of advising, counseling, and guiding employees is known as ________. A) coaching B) appraising C) assessing D) mentoring

________ focuses on helping an employee make long-term career plans, while ________ addresses an employee's short-term job skills. A) Mentoring; coaching B) Coaching; mentoring C) Recruiting; coaching D) Appraising; training

You coach an employee who is struggling with work assignments. Which of the following steps should you most likely complete first? A) reach agreement with the employee on a plan B) ask the employee open-ended questions C) offer ideas and advice to the employee D) observe the employee on the job

d) observe the employee on the job

Tom, who coaches a new employee, completed a self-evaluation of his skills. Which actions does NOT indicate that Tom is an effective coach? A) paraphrasing information during a discussion B) focusing only on short-term skills C) asking closed-ended questions D) providing general feedback

c) asking closed-ended questions

_____ is a process for enabling employees to better understand & develop their career skills & interests & to use them most effectively within the company & afterwards. A) Career management B) Career development C) Career planning

Which of the following terms refers to the lifelong series of activities that contribute to a person's career exploration, establishment, success, and fulfillment? A) performance management B) career development C) career management D) career planning

Which of the following is a specific example of a career development activity? A) job evaluation B) training workshop C) college recruitment D) performance appraisal

Jackie is working to identify her personal skills & interests. After, she will look up opportunities that fit & set specific career goals. In which activity is Jackie most likely participating? A) career management B) career development C) career planning

Employers benefit from offering career development programs to employees in all of the following ways EXCEPT ________. A) supporting recruitment efforts B) boosting employee commitment C) enhancing employee strengths D) facilitating performance analysis

d) facilitating performance analysis

Retaining employees is a ________ issue and the best retention strategies are therefore multifunctional. A) talent management B) career management C) strategic management D) human resources management

In regards to an employee's career development, it is the primary responsibility of the ________ to make career plans, set goals, and utilize development opportunities. A) employer B) employee C) recruiter D) HR manager

All of the following are the role of the employer in an employee's career development EXCEPT ________. A) communicating policies and procedures B) analyzing interests, values, and skills C) providing performance feedback D) offering a variety of career paths

b) analyzing interests, values, and skills

Which of the following is primarily the role of the manager in an employee's career development? A) providing career information B) seeking development opportunities C) providing academic assistance programs D) providing accurate performance feedback

d) providing accurate performance feedback 

Orion wants to provide a Web-based library of career development materials, career coaches, & workshops. Which term best describes this program? A) vocational training B) work sampling C) career center

Which is the organization's role in an employee's career development? A) providing mentoring opportunities to support growth B) participating in career development discussions C) providing timely performance feedback

a) providing mentoring opportunities to support growth

Which of the following refers to an organized learning event in which participants conduct self-assessments, set goals, and develop action plans? A) competency-based job analysis B) career planning workshop C) job instruction training D) management retreat

b) career planning workshop 

All of the following are types of career development initiatives implemented by employers EXCEPT ________. A) 401(k) plans B) career coaches C) appraisal committees D) orientation programs

All of the following are typical activities of career coaches EXCEPT helping employees to ________. A) make 1-5 year career plans B) identify development needs C) obtain networking opportunities D) negotiate with firms for higher salaries

d) negotiate with firms for higher salaries

Which of the following would most likely increase employee commitment? A) document the psychological contract B) create Web-based efficiency programs C) establish a career development program D) promise lifetime employment to managers

c) establish a career development program

What is most likely the best tool managers can use to support employees' career development needs? A) orientation sessions B) career-oriented appraisals C) interest inventories D) graphic-rating scales

b) career-oriented appraisals

ABC Consulting has mentoring where senior-level managers are paired w/ less-experienced employees. Who fits this? A) Raj, who is uncertain how to navigate office politics B) Haley, who is working and attending graduate school

a) Raj, who is uncertain how to navigate office politics

All of the following are characteristics of effective mentors EXCEPT ________. A) developing a trustworthy relationship B) guiding protégés into important projects C) focusing on the protégé's daily tasks D) setting high standards for protégés

c) focusing on the protégé's daily tasks

Which is a true statement about mentoring programs? A) Mentoring programs are more effective for male than for female employees. B) Protégés have more respect for mentors who work two levels above their own rank in a firm

a) mentoring programs are more effective for male than for female employees

How do firms use tech for career development programs? A) monitoring employees' performance with electronic performance support systems B) using talent management systems to integrate employees' appraisal and training information

b) using talent management systems to integrate employees' appraisal and training information

Which of the following is most likely to occur when a new employee's high expectations and enthusiasm confront the reality of a boring job? A) halo effect B) reality shock C) disparate rejection D) cognitive dissonance

Reality shock can most likely be prevented by providing new employees with ________. A) flexible schedules B) performance appraisals C) reassignments D) accurate job previews

Which of the following terms refers to advancements to positions of increased responsibility? A) transfers B) appraisals C) promotions D) recruitments

Which of the following terms refers to reassignments to similar positions in other parts of a firm? A) transfers B) layoffs C) dismissals D) promotions

Competence rather than seniority is most likely the basis for promotion when ________. A) corporate competitiveness is necessary B) union agreements are involved C) civil service regulations apply D) compensation packages are limited

a) corporate competitiveness necessary 

What can diminish the promotion process? A) rewards B) responsibilities C) secrecy D) job descriptions

Which of the following is the simplest and most often used method for predicting the future performance of a candidate for promotion? A) prior performance B) aptitude tests C) assessment centers D) psychological exams

All of the following are characteristic of a formal promotion process EXCEPT ________. A) open positions are posted B) promotion criteria are made available C) job postings are circulated to all employees D) promotions are based on unpublished requirements

d) promotions are based on unpublished requirements 

Tanya accused a male superior of sexual harassment who later convinced her supervisor to not promote her. This is most likely an example of ________. A) retaliation B) dissonance C) defensive behavior

According to the court system, promotions based on subjective assessments ________. A) support employers in adverse impact claims B) violate the Americans with Disabilities Act C) must be supported by objective evidence D) are valid under the Civil Rights Act of 1991

c) must be supported by objective evidence

An employer may transfer an employee for all these reasons EXCEPT ________. A) to vacate a position that is no longer needed B) personal enrichment C) to find a better fit position for the employee D) to give a displaced employee a chance for another assignment

Why are an increasing number of firms focusing on retirement planning? A) concerns about future labor shortages B) surveys of current employee attitudes C) modifications to the promotion process D) increases in health insurance premiums

a) concerns about future labor shortages

All are true about retirement EXCEPT _____. A) most who plan to work after 65 must for financial reasons B) many retirement age workers want to stay active through their job C) most who plan to work after 65 want to part-time

a) most who plan to work after 65 must for financial reasons

All of the following methods are used by firms to recruit and retain retirement-age workers EXCEPT ________. A) implementing phased retirement programs B) allowing workers to telecommute C) using psychometric selection tests D) reducing work responsibilities

c) using psychometric selection tests

Which term refers to the automated end-to-end process of planning, recruiting, developing, managing, and compensating employees? A) performance management B) human resource management C) management by objectives D) talent management

Employers that focus on talent management are primarily interested in retaining ________. A) educated workers B) senior-level employees C) mission-critical employees D) workers with global experience

c) mission-critical employees

Poor attendance and voluntary turnover are most likely characteristics of ________. A) decreasing employee engagement B) minimal job expectations C) shrinking labor markets D) poor supervision

a) decreasing employee engagement

A manager who frequently reminds employees how their efforts contribute to accomplishing the company's goals will most likely ________. A) trigger creativity B) minimize disagreements C) eliminate early retirements D) boost employee engagement

d) boost employee engagement 

________ refers to being psychologically involved in, connected to, and committed to getting one's job done. A) Mentoring B) Engagement C) Development D) Talent assessment

True/False. For many employees, professional growth opportunities act as an incentive to remain with a firm because such programs indicate that a company cares about its workers.

True/False. According to research, the turnover rate is relatively the same across all industries in the U.S.

True/False. Boring jobs, low pay, inadequate supervision, and poor working conditions are likely to lead to job withdrawal.

True/False. Studies indicate that approximately 40% of the global workforce is engaged.

True/False. IBM initiated an on-demand staffing strategy to meet the changing technological needs of its customers.

True/False. A quality of being an effective mentor is actively steering protégés into important projects, teams, and jobs.

True/False. Effective mentoring does not require trust.

True/False. Studies indicate that traditional mentoring is less effective for men than it is for women.

True/False. Career development is the lifelong series of activities that contributes to a person's career exploration, establishment, success, and fulfillment.

True/False. A career is the occupational positions one holds at a single organization.

True/False. Most young workers entering the job market today are heavily focused on their job and their employer, unlike baby boomers who preferred to balance work and family.

True/False. Studies suggest that firms that support their employees' career development are rewarded with employee commitment and longer retention rates.

True/False. While career development ultimately should result in an employee who is more employable, such programs often result in increased employee commitment.

True/False. While career development ultimately should result in an employee who is more employable, such programs often result in increased employee commitment.

True/False. Matching individual strengths and weaknesses with occupational opportunities and threats is a key to the career planning process.

True/False. A career planning workshop helps employees identify their interests, set career goals, and practice career skills.

True/False. Retirement preparation, succession planning, job posting, and management counseling are popular career management practices offered by organizations around the world.

True/False. In a career-oriented appraisal, a manager matches an employee's strengths and weaknesses with a feasible career path and developmental needs, but the employee is not rated for actual job performance.

True/False. The best opportunity for discussing career-related issues with an employee is during the annual or semi-annual appraisal.

True/False. The barriers for women to advance at work are referred to as the glass ceiling because federal legislation has enabled women to earn an equal number of top-level positions as men.

True/False. Reality shock occurs when a new employee's high expectations confront the reality of a boring job.

True/False. A focus on competitiveness and motivation suggests that a company should promote on the basis of seniority.

True/False. Women constitute approximately 40% of the workforce, but hold less than 2% of top management positions.

True/False. An employer's promotion processes are free of the requirements imposed by anti-discrimination laws.

True/False. Many U.S. firms are concerned about labor shortages because of the rapidly rising number of 25-44 year olds in the workforce and the small number of workers near retirement age.

True/False. Most employees who continue working after retirement age must do so because of their financial instability.

True/False. Conducting a demographic analysis of employees is one of the first steps that a firm should take when determining the labor and financial effects of retiring workers.

True/False. Talent management is the process of attracting, selecting, training, developing, and promoting employees through an organization.

True/False. The primary purpose of talent management is to ensure that employees develop the skills they need to experience success throughout their careers.

True/False. Engaged employees are committed to accomplishing their jobs and achieving company goals.

Which of the following terms refers to advancement to positions of increased responsibility?

Which term refers to positioning yourself to move ahead in an organization?

What is the term for the process for enabling employees to better understand and develop their career skills and interests?

What is defined as the occupational positions a person hold over the years?