. The members of a civic association's committee on community safety disagree on whether to install more expensive street lighting throughout the development. What type of conflict is the group experiencing?
A.
A. affective
B.
B. collaborative
C.
C. substantive
D.
D. competitive
E.
E. procedural
2.
The members of a civic association committee charged with addressing safety issues in the community disagree over whether to begin by surveying residents about their safety concerns or to start by consulting local law enforcement for safety suggestions. What type of conflict is the group experiencing?
A.
A. affective
B.
B. collaborative
C.
C. substantive
D.
D. competitive
E.
E. procedural
3.
. Joe gets angry with Delores during a committee meeting because she interrupts his remarks and suggests that his ideas are a waste of time. What type of conflict is occurring in this situation?
A.
A. affective
B.
B. collaborative
C.
C. substantive
D.
D. competitive
E.
E.
procedural
4.
Attribution Theory is useful in explaining the sources of group conflict. All of the following answers are examples of how attributions can prompt anger among group members EXCEPT
A.
A. What other members do seems abnormal.
B.
B. What other members do seems unfair.
C.
C. What other members do seems to constrain what I want to do.
D.
D. What other members do seems intended to harm me or others.
E.
E. What other members do seems to reflect member needs.
5.
Which of the following statements characterizes constructive conflict?
A.
A. Members focus on the issues.
B.
B. Members' contributions are devalued.
C.
C. Members protect and defend their own ideas.
D.
D. Members avoid conflict.
E.
E. Members resist change and try to maintain traditional procedures.
6.
You can help promote constructive conflict by abiding by all of the following principles EXCEPT
A.
A. Disagreement does not result in punishment.
B.
B. Members encourage tough competition among one another in order to make the best decisions.
C.
C. Members will work with one another to achieve mutually satisfying resolution of conflicts.
D.
D. Lower-status members are free to disagree with higher-status members.
E.
E. the group has an agreed-upon approach for conflict resolution and decision making.
7.
Which of the following suggestions can help you apologize to a group when an apology is appropriate?
A.
A.
Identify member responsibility for problems with "you" statements.
B.
B. Clearly identify who is to blame for the problem.
C.
C. Disregard how others might feel as the result of your actions.
D.
D. Follow through on any promises to correct the situation.
E.
E. Plead for forgiveness because you have apologized.
8.
. When a member is more concerned
with his or her own goals than meeting the needs of the group, which conflict style is the member using?
A.
A. accommodation
B.
B. collaboration
C.
C. competition
D.
D. avoidance
E.
E. compromise
9.
Which conflict style would be appropriate if the issue is very important to
others but is not very important to you; you realize that you are wrong or that you have changed your mind; it is more important to preserve group harmony than resolve the issue?
A.
A. accommodation
B.
B. collaboration
C.
C. competition
D.
D. avoidance
E.
E. compromise
10.
Some club members want to increase membership
dues by $7.00. Other club members want to increase them by $3.00. They have reached an impasse on the issue, so they decide to split the difference and raise the dues by $5.00. What type of conflict style did the group use?
A.
A. accommodation
B.
B. collaboration
C.
C. competition
D.
D. avoidance
E.
E. compromise
11.
Which
conflict style has a high concern for group goals and a low concern for the member's personal goals?
A.
A. accommodation
B.
B. collaboration
C.
C. competition
D.
D. avoidance
E.
E. compromise
12.
. Family members disagree about where to go for a vacation this year. Some members want a location where there will be a lot to
do. Other members just want to relax. They discuss many possible sites before deciding on a cruise. They agree that a cruise offers opportunities for both relaxation and recreation. Which approach to conflict did this family use?
A.
A. accommodation
B.
B. collaboration
C.
C. competition
D.
D. avoidance
E.
E. compromise
13.
Nang tries to change the subject whenever group members argue. She also refuses to comment on controversial issues. What conflict style does Nang use?
A.
A. accommodation
B.
B. collaboration
C.
C. competition
D.
D. avoidance
E.
E. compromise
14.
When a member gives in to others at the expense of his or her own
goals, what conflict style is the member using?
A.
A. collaboration
B.
B. compromise
C.
C. avoidance
D.
D. accommodation
E.
E. competition
15.
. When a member searches for new solutions that will achieve both the individual goals of group members and the group goals, what conflict style is the member using?
A.
A. competition
B.
B. avoidance
C.
C. collaboration
D.
D. accommodation
E.
E. compromise
16.
. When a member concedes some goals in order to achieve others, what conflict style is the member using?
A.
A. compromise
B.
B. collaboration
C.
C. avoidance
D.
D. accommodation
E.
E. competition
17.
. When a member attempts to change the topic, which conflict style is a member using?
A.
A. accommodation
B.
B. avoidance
C.
C. collaboration
D.
D. competition
E.
E. compromise
18.
.
Which dialectic tension is represented in the 5 traditional conflict styles: accommodation, avoidance, collaboration, competition, and compromise?
A.
A. reward ? punish
B.
B. reliance on emotions ? reliance on reasoning and logic
C.
C. homogeneous ? heterogeneous
D.
D. concern for personal goals ? Concern for group goals
E.
E. open system ? closed
system
19.
. When face-to-face interaction is not convenient or possible, which of the following communication technologies is best suited for groups dealing with conflict?
A.
A. audioconferences
B.
B. videoconferences
C.
C. bulletin boards
D.
D. email
E.
E. text messaging
20.
. Your textbook
offers all of the following guidelines for making an effective apology EXCEPT
A.
A. Take responsibility for your actions with "I" statements.
B.
B. Clearly identify the behavior that was wrong.
C.
C. Explain why your actions are justified.
D.
D. Acknowledge how others might feel.
E.
E. Express regret.
21.
. What do the
4Rs stand for in the 4Rs Method of Analyzing a Conflict?
A.
A. React, Reply, Reason, Reprimand
B.
B. Recognize, Reflect, Reconsider, Relate
C.
C. Reasons, Reactions, Results, Resolution
D.
D. Resources, Repetitions, Readiness, and Resolution
E.
E. Recognize, Reflect, Reconsider, Reject
22.
. Which of the following is NOT
part of the 4R method of Conflict Management?
A.
A. Reasons
B.
B. Reactions
C.
C. Results
D.
D. Reinterpretation
E.
E. Resolution
23.
. If you assume that group members mean well and you feel free to express your feelings and ideas to others, you are on your way to dealing with conflict using
A.
A. the 4Rs Method.
B.
B. the A-E-I-O-U Model.
C.
C. negotiation.
D.
D. mediation.
E.
E. arbitration.
24.
. Which method of conflict resolution employs the services of an impartial third party for the purpose of guiding, coaching, and encouraging the disputants toward agreement?
A.
A. arbitration
B.
B. mediation
C.
C. negotiation
D.
D. the 4Rs Method
E.
E. the A-E-I-O-U Model
25.
. Which of the following conflict management methods is expressed as "We should express our concerns about the conflict and suggest a solution"?
