A customer arrives at a customer service desk without an appointment and says hes in a hurry

You work in a men's store and see a customer looking at a rack of men's suits. What would be the best thing to say as you approach this customer?

I have some great suits on sale. May I show you a few?

We have some great fabric and pattern choices. What colors do you prefer?

The blue suits are very popular. You take a size 40 regular, right?

I see you are interested in our suits.

Question #76 (1 point)
When your customer asks you to make an exception to the company policy regarding warranties, you should probably:

Tell them to buy the product again and return the broken one in the new box.

Make the exception, but only if the customer promises to make additional purchases

Tell him you do not make exceptions

Check with your immediate supervisor or manager

What is the first thing a sales associate should do when asked by a customer to make an exception to store policy?

When your customer asks you to make an exception to the company policy regarding warranties, you should probably: Check with your immediate supervisor or manager. When customers return merchandise, you should: Treat them with the same respect you would if you were making a purchase.

How do you tell customers that you need some time to resolve the issue?

Here's how to let the customer know you need some time: “I apologize, but I need a few moments to solve this issue. Do you mind holding on for a few minutes while I look up the solution?”

How would you handle a difficult customer service situation?

10 strategies for dealing with difficult customers.
First and foremost, listen. ... .
Build rapport through empathy. ... .
Lower your voice. ... .
Respond as if all your customers are watching. ... .
Know when to give in. ... .
Stay calm. ... .
Don't take it personally. ... .
Remember that you're interacting with a human..

What would you do if customer said you were taking too long to handle an issue?

Stay Calm. It might be extremely difficult to do, you must stay calm when handling a customer complaint. ... .
Listen. Frequently, if a customer comes to you with a problem, it means that they want to be heard. ... .
Be Kind. ... .
Acknowledge the Issue. ... .
Apologize and Thank Them. ... .
Ask Questions. ... .
Make It Speedy. ... .
Document Their Responses..