Which two types of data should be backed up before troubleshooting a computer for a customer?

Aug 4, 2020 Last Updated: Aug 4, 2020

Question:
Which two types of data should be backed up before troubleshooting a computer for a customer? (Choose two.) (Choose two.)

  • BIOS system file
  • driver files for the hard disk
  • Internet Explorer favorites files
  • Windows operating system files
  • documents that are created by the customer

Explanation: Only customer created data is necessary for backup as a precaution to the troubleshooting process.

More Questions: IT Essentials (ITE v7) Chapter 4 Exam Answers

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Which two types of data should be backed up before troubleshooting a computer for a customer?

Which two types of data should be?

Data types and sources There are two general types of data – quantitative and qualitative and both are equally important. You use both types to demonstrate effectiveness, importance or value.

What should a technician do before beginning any troubleshooting steps on a customer computer?

What should a technician do before beginning any troubleshooting steps on a customer computer? Perform a data backup. After consulting the manufacturer manuals, a technician applies a series of recommended solutions that resolve a problem with a workstation computer.

What are the steps in the troubleshooting process?

The troubleshooting process steps are as follows:.
Identify the problem..
Establish a theory of probable cause..
Test the theory to determine the cause..
Establish a plan of action to resolve the problem and implement the solution..
Verify full system functionality and, if applicable, implement preventive measures..

What is the next step after a possible solution is implemented during a troubleshooting process?

What is the next step after a possible solution is implemented during a troubleshooting process?.
Test another possible solution..
Identify other possible causes for the problem..
Document the cause and the solution for the problem..
Verify the full system functionality and apply maintenance procedures. Explanation:.