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Within the Job Characteristics Model, _____ refers to the job characteristic that reflects the degree to which the job allows an individual to make decisions about the way the work is carried out. A. task knowledge E In the context of a work flow analysis, materials, equipment, and human resources needed to perform the tasks collectively constitute the _____. A. outputs E Which of the following is true of the Position Analysis Questionnaire (PAQ)? A. It considers only the inputs of a work process, ignoring the outputs. B Which of the following is true of O*NET? A. It provides listings of fixed job titles and narrow task descriptions. A The process of getting detailed information about jobs is known as _____. A. job analysis D In the Job Characteristics Model, task identity is defined as the _____. A. extent to which a job requires a variety of skills to carry out the tasks involved A A(n) _____ is an area of personal capability that enables employees to perform their work successfully. A. competency B It can be most beneficial to simplify jobs where _____. A. the employees seek challenges and new demands B Helen Taylor works 10 hours a day for 4 days a week, while her colleagues work 8 hours a day for 5 days a week. Helen is utilizing a flexible work schedule option known as _____. A. the zero-hour contract D Job descriptions generally contain all of the following components EXCEPT _____. A. the job title A Which of the following best describes ergonomics? A. The study of the interface between individuals' physiology and the characteristics of the physical work environment. C Which of the following models was developed by Richard Hackman and Greg Oldham to describe ways to make jobs more motivating? A. The Cognitive Dissonance Model D Which of the following HR activities is similar to analyzing a job that does not yet exist? A. Human resource planning E Which of the following would qualify as a compressed workweek? A. Employees are
required to be at work from 10:00 a.m. to 3:00 p.m. and can choose additional hours before/after this period.
B Which of the following arrangements would qualify as job rotation? A. A receptionist is required to perform the jobs of file clerk and typist. C Which of the following is a way to simplify a job's mental demands? A. Enforcing stringent quality control standards C Which of the following is likely to contribute to errors in a job analysis? A. Use of multiple analysis methods to obtain a detailed job analysis. C Which of the following is true about knowledge, skills, abilities, and other characteristics (KSAOs) that are required for a job? A. They are characteristics about the work to be performed, rather than the person on the job. B In our class discussion concerning the American Disabilities Act, what was the issue with the hospital attendant and re-hiring her? A. Previous employment reference checks showed an average performance. B. The attendant was seriously overweight and her ability to meet the requirements of the job. C. The ADA did not cover her because of a pre-existing back injury. D. A shortage of hospital funds for hiring were suddenly unavailable. E For analyzing technical skill levels, the best source for job information may be ____, who have vast experience rating a wide range of jobs. A. HR executives E Job specifications differ from job descriptions in that job specifications primarily describe: A. the list of the tasks and responsibilities that the job entails. C Which of the following is NOT a strategy used by OSHA to increase ergonomic job design? A. Issuing regulations and guidelines for industries D The final stage in work flow analysis is to identify the _____. A. tangible outputs of a particular work unit A _____ are the products of any work unit. A. Outputs A
_____ are the activities that a team's members engage in to produce a given output. A. Work processes E In terms of the Job Characteristics Model, feedback refers to the extent to which _____. A. a job requires a variety of skills to carry out the tasks involved in the job and its duties B Which of the following refers to a list of the tasks, duties, and responsibilities that a job entails? A.
job evaluation D Which of the following is an appropriate course of action while formulating job descriptions? A. Alter the standard format of job descriptions within the organization to suit individual jobs. D Carla Warne is an HR executive looking for a new job. She comes across an advertisement in a newspaper seeking applications for the post of an HR manager. The advertisement exclusively highlights requirements such as strong communication skills, excellent teamwork, and leadership skills. These requirements constitute the _____. A. Knowledge C In which of the following scenarios will workers be less motivated to perform the job? A. When the job requires a
variety of skills to be performed C A telework arrangement is generally difficult to set up for _____. A. editors E A limitation in using the PAQ is that it _____. A. applies exclusively to similar job profiles D Carl Borden, the manager of an electronics store in California, gives his staff the authority to resolve customer complaints. He lets the staff decide whether to issue refunds or replace merchandise in case of consumer grievances. Which of the following job design techniques does Carl implement in his store? A. Job sharing B The industrial engineering approach is most likely to emphasize _____. A. elaborate work arrangements and reporting requirements A In the context of work flow design, a position is _____. A. the set of duties performed by a person D Which of the following is true about applying industrial engineering to a job? A. It increases the complexity of the work. A Job enrichment differs from job rotation in that job enrichment: A. empowers workers by adding more decision-making authority to their jobs. C The process of defining how work will be performed and what tasks will be required in a given job is known as _____. A. job rotation C Which of the following job analysis methods requires subject-matter experts to evaluate a job in terms of abilities required to perform the job? A. Work Sampling Technique E A _____ is a list of the knowledge, skills, abilities, and other characteristics (KSAOs) that an individual must have to perform a particular job. A. job rotation D What is the result of an organization structure that is strongly based on function? A. Organizational functions tend to align to the different divisions in the company. C Which of the following is true about telework? A. Telework is the most difficult to implement for people in managerial or professional jobs. C The manager of a local grocery store places a short conveyor belt that allows customers to place items on it prior to billing. This saves the cashier from the physical strain of bending forward and reaching into carts to retrieve the items. This change is congruent with the _____ approach to job design. A. telecommuting D Which of the following statements is true with regard to work flow analysis? A. Information cannot be considered to be an input as it is not tangible. C Which of the following is a drawback of relying solely on incumbents for job information? A. They lack in-depth knowledge of the tasks and duties of the job. A To gather information about worker requirements, the Fleishman Job Analysis System typically asks _____ to evaluate a job in terms of the abilities required to perform the job. A. subject-matter experts B
_____ refers to the option given to employees to work away from a centrally located office. A. Zero-hour contract C Skill is defined as _____. A. the past experience a person has in performing similar jobs B The process of analyzing the tasks necessary for the production of a product or service is termed as _____. A. ergonomics A _____ involves assessing the relative dollar value of each job to the organization in order to set up fair pay structures. A. Job evaluation C Which of the following job design techniques involving the addition of decision-making authorities to a job is credited to Frederick Herzberg? A. Job extension A According to Herzberg's two-factor theory, which of the following factors would motivate individuals the most? A. Meaningfulness of a job B Which of the following is true of self-managing work teams? A. Team members' job duties are narrowly defined. B Tech-Marketing Inc., an advertising firm located in Ohio, requires its employees to be at work between the hours of 10:00 a.m. to 3:00 p.m. This work rule allows employees to work additional hours before or after the time period in order to work the full day. Identify the job design method implemented at Tech-Marketing. A. Zero-hour
contract Is the degree to which a job requires completing a whole piece of work from beginning to end?Task Identity -- the degree to which the job requires completion of a "whole" and identifiable piece of work. Doing a job from beginning to end with a visible outcome.
Is the process of analyzing the task of a product or service prior to allocating and assigning these tasks to a particular job category or person?Work-flow design is the process of analyzing the tasks necessary for the production of a product or service, prior to allocating and assigning these tasks to a particular job category or person.
What is job design and job analysis?Job analysis investigates and identifies the duties, tasks, responsibilities, skills and knowledge, essential qualifications for a certain job profile. Job Design focuses on integrating the requirements and needs of an employee with the objectives of the organization.
What are the types of job design?Four job design strategies
In order to increase the motivational potential of a job, four common job design strategies are used. Each of these strategies will make an impact on one or more of the elements in the MPS formula. The strategies are job rotation, job enlargement, job enrichment, and job simplification.
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