Which statement best explains how the concept of company branding is related to technical communication? Show a. Branding is concerned with the image that a company presents to the world, and that image includes its documents. a. Branding is concerned with the image that a company presents to the world, and that image includes its documents. Chapter 1 identifies common reasons for creating technical documents. Which reason in the following list is NOT mentioned in the chapter? a. to establish common knowledge in the marketplace a. to establish common knowledge in the marketplace Which quality in the list below is evident in the revised version of the following paragraph? a.
correctness b. conciseness According to Chapter 1, most technical communication has six characteristics. One characteristic is that technical communication helps readers solve problems. Which of the following is another characteristic of technical communication? a. Technical communication uses technical vocabulary as often as possible. c. Technical communication reflects an organization's goals and culture. Chapter 1 defines technical communication as a process encompassing which of the following? a. process and analysis d. documents and activities Chapter 1 identifies five sets of factors to consider when communicating technical information. Which of the following is NOT on this list? a. audience-related factors b. image-related factors You are in charge of creating a podcast of an interview with the CEO of your company. The audio file will be posted on the company's website. You decide to make a transcript available so that audience members with hearing impairments will be able to read the interview. Which measure of excellence in technical communication does this decision reflect? a. usability c. accessibility Chapter 1 identifies skills and qualities shared by successful workplace communicators. Which of the following is NOT on this list? a. ability to perform research c. ability to write code Which two things must you clearly understand in order to communicate successfully? a. your software and your hardware b. your audience and your purpose The engineering firm you work for is submitting a proposal to create an amphitheater at a state park. Proposals must be submitted in three-ring binders. You are in charge of assembling the binders. You decide to put section divider tabs and an index into each proposal binder. Which measure of excellence in technical communication does this decision reflect? a. usability a. usability Steven is selling a used car that is 10 years old. He found a way to set the odometer back 50,000 miles, making his car appear more valuable than it actually is. A potential buyer looks at the car and is amazed at the low mileage. He asks Steven if anyone has tampered with the odometer. Steven replies, "Hey, that would be illegal. No one wants to get caught doing something illegal." What type of misleading statement did Steven make in his reply? a. a false implication a. a false implication Chapter 2 lists four factors governing the fair-use exemption, which allows you to use copyrighted material without permission under certain conditions. One factor is the nature and purpose of the copyrighted work. What is another factor? a. the degree of difficulty you might encounter if you did seek permission to use the copyrighted work c. the effect of the use on the potential market for the copyrighted work Your company, Acme Co., is sponsoring a three-hour field day for children at a local park, featuring games, sports, and snacks. Parents must register their children for the field day online. Your company wants to take pictures of children at the event, but it needs parents' permission. Which option below best describes an ethical way to get parents' permission? a. Provide a link in the online form to a separate page of terms and conditions. Have the company lawyers write the terms and conditions in legal language and with citations of relevant laws in case another lawyer reads them. b. Place a checkbox on the online form next to text that reads "I agree to allow Acme Co. to take pictures of my child or children to record and promote field-day activities." Design the form so that this checkbox is not checked when the parent gets to that page. According to Chapter 2, ethicists such as Manuel Velasquez (2011) argue that whistle-blowing is justified if three conditions are satisfied. One condition is that there is strong evidence that the organization is doing something that is hurting or will hurt other parties. What is one other condition? a. The employee has suffered personal harm as a result of
the wrongdoing, such as the loss of a promotion, a substantial decrease in salary, or physical injury. b. The employee has made a serious attempt to resolve the problem through internal channels. Which of these resources is likely to be available to employees of a company with a strong ethical culture? a. a way to avoid regulations that might affect the company's profitability. c. a formal code of conduct The standard of utility is concerned with which of the following? a. the positive and
negative effects that an action or a policy has, will have, or might have on others a. the positive and negative effects that an action or a policy has, will have, or might have on others In one state, West County and East County share a border. The state capital is in East County. Many residents of West County (almost half of all adults in the county) commute to East County for work. East County has high levels of air pollution, and residents there must get their car exhaust systems tested every two years. Although West County has less air pollution than East, the pollution levels in West are rising. The state Department of Environmental Regulation orders that residents of West County must now get their car exhaust systems tested every two years as well. What moral standard best explains this decision by the Department of Environmental Regulation? a. rights c. utility Systems Software, Inc. is introducing a new piece of sophisticated graphics software. A recently hired writer has been assigned to write the Getting Started manual for the product. Being a novice, the writer first pages through similar manuals written by other graphics software companies to get ideas about how to write the manual. Which of the following statements is true? a. The writer has done nothing ethically wrong. a. The writer has done nothing ethically wrong. Which of the following is NOT a guideline for using social media ethically and legally, according to Chapter 2? a. Avoid false endorsements. b. Work efficiently by repurposing pieces of content you wrote for other workplace documents. A writer preparing an electrician's manual is considering inserting company-designed danger symbols to denote the potential for electrocution. In deciding whether to do so, what should the writer's primary concern be? a. codes of conduct c. liability law Chapter 4 identifies seven categories of cultural variables "on the surface." One category is political. Which of these is NOT one of the categories of surface cultural variables?
a. economic c. philosophical Which of these is an easily observed, "surface" cultural variable? a. tolerance of uncertainty c. prevalence of religion You are writing a report about new regulations that affect your company. Members of your primary audience of company executives are very busy and will read your report quickly, but secondary- and tertiary-audience members are likely to read more slowly and carefully. Which of the following options is most appropriate for your situation? a. To save time, omit the executive summary and put more details in the body of your report. b. Break your report into modules and put highly detailed information in an appendix. You are writing a report advocating that your company increase its use of social media. Your manager has said several times that she does not like to mix social media and business. She has pointed out several social-media problems that other companies have created for themselves. Which purpose statement would be best for a report to your manager? a. The purpose of this report is to show how our company can get on the social-media bandwagon before it is too late. b. The purpose of this report is to demonstrate how the speed and flexibility of social media can help our company reach a growing audience of young adults with controlled, targeted messaging. Which terms below are used in Chapter 4 to describe types of audiences? a. primary, secondary, and tertiary a. primary, secondary, and tertiary Chapter 4 offers eight guidelines for writing for readers from other cultures. Which of the following is NOT one of those guidelines? a. Use the active voice whenever possible. c. Use icons rather than text as much as possible. Your company has completed an audience analysis for the manual you are writing for users of a new accounting system. The manual will be given to the 750 employees in the company's accounting department. Some members of the audience are experienced accountants and others are not; some have MBA degrees and others have bachelor's or associate's degrees; some were recently hired and some are long-term employees; some are managers and some are bookkeepers. How might you best accommodate your audiences? a. Prepare an audience profile
sheet. b. Include different sections for the different audiences. The purpose of this proposal is to show how to solve all of our productivity problems and remove all the barriers to effective communication.The purpose of this proposal is to show how to solve all of our productivity problems and remove all the barriers to effective communication.You are writing a proposal to restructure your department's organizational chart. Your manager was a member of the committee that originally set up the department's current structure. Which purpose statement would be best for a proposal to your manager? a. The purpose of this proposal is to show how we can reorganize our department to improve our efficiency while keeping intact the values that have allowed us to succeed to this
point. a. The purpose of this proposal is to show how we can reorganize our department to improve our efficiency while keeping intact the values that have allowed us to succeed to this point. Which phrase best defines the purpose of a workplace document? a. what you want to accomplish with the document you are producing a. what you want to accomplish with the document you are producing You need to find out more about the buying behavior of a large audience.
Which of the following techniques is most likely to help you find this information? b. analyzing social-media data You are writing a report about technical methods used for desalination of seawater. Which of these resources is least likely to provide the technical information you need? a. a blog by a leading
expert in desalination c. a discussion forum about ecology Which source is least likely to be valuable when you have a question about new trends in the semiconductor industry? a. a blog written by an analyst who covers the semiconductor industry b. an encyclopedia According to Chapter 5, conducting an experiment involves four stages. One is reporting the data. Which of the following is NOT one of the other three? a. testing the hypothesis c. duplicating the experiment According to Chapter 5, which of these is NOT a tool for secondary research? a. experiment a. experiment You are interviewing the mayor of your city for a report on the prospects for high-tech manufacturing there. Which of the following questions will be most effective in an interview? a. How long have you been the mayor? c. How well are tax incentives helping to retain expanding companies? Books are a common type of secondary research source. Chapter 5 identifies four other secondary research sources. Which of the following is NOT one of them? a. periodicals b. library catalogs Which source reflects the highest degree of authority on the subject of shale-oil deposits in North America? a. an article in an encyclopedia b. an article in a journal on geological research What is the term for demographic information about individuals who use and follow social media? a. analysis c. analytics Chapter 5 advises researchers to look for information that is current. What is one other characteristic that the chapter says you should look for in the information you use? a. attractive design c. lack of bias Your manager has asked you to recommend which one of two new types of digital camera to buy for your company's publications department. Which of the following is likely to be the best source of information for your report? a. website a. website
Chapter 7 identifies five goals of document design. One goal is to make a good impression on readers. What is another goal of document design? a. to help readers locate and access the information they need a. to help readers locate and access the information they need Chapter 7 discusses four basic principles for designing effective documents. One is proximity. What are two other basic principles discussed in the chapter? a. variety and relevance b. alignment and contrast If you know that the audience for your website is diverse, what should you do? a. Avoid creating a list of frequently asked questions (FAQs). b. Provide more than one way to find specific content. Providing captions and transcripts for videos on your website is a way of ensuring what? a. accessibility a. accessibility Which of the following is a guideline for creating effective links in online documents? a. Use custom colors for linked text. b. Structure your sentences as if there were no links in the text. You are working on a brochure about your business. The type for the body text will be black and that for the section headings will be blue. What document-design principles are you implementing with these color choices? a. contrast and repetition a. contrast and repetition An international audience is most likely to be confused by an inappropriate choice regarding which of the following features of a document?
a. the pictures used as icons a. the pictures used as icons Helvetica Regular, Helvetica Light, Helvetica Italic, and Helvetica Bold are all members of what group? a. a type case c. a type family Which of the following is NOT a guideline for creating an accessible website? a. Use color-coding as much as possible to convey information. a. Use color-coding as much as possible to convey information. Which design principle is especially important when you are creating navigational aids for your document? a. contraction b. repetition What is the function of a claim letter? a. to make a complaint a. to make a complaint In what situation should you use an attention line in a letter? a. You
want to convey a sense of urgency. c. You do not know the name of a specific person at the company you are writing to, so you do not know who will read the letter. Which of the following sentences effectively uses plain language appropriate for business correspondence? a. Pursuant to our agreement of March 14, I have enclosed a check for the final payment. c. Attached is a copy of the contract for you to sign. Memos and letters are often distributed electronically through which of the following means? a. through microblog posts b. as attachments to email messages You are writing a research paper on the impacts of hydraulic fracturing ("fracking") on groundwater in your state. Through your research, you have found that a professor at a university in another state, Dr. Thomas Henry Wright, has conducted extensive research on the subject. You decide to write an inquiry letter to ask him some questions. Which salutation is most appropriate for your letter? a. Dear Dr. Wright: a. Dear Dr. Wright: According to Chapter 9, three elements should appear at the top of the second and subsequent pages of a memo. One is the page number. What are the other two? a. the date of the memo and the name of the recipient a. the date of the memo and the name of the recipient Your company intends to open a new office on the other side of the country. The goal is to expand the company's operations and move into some new and more exclusive markets. This is a major step for the company, and you want your shareholders to be impressed. Which type of correspondence should you use to communicate with your shareholders? a. email c. letter Which of the following should NOT be included in a memo? a. a subject line b. an inside address Which of the following best defines writing that projects the "you attitude"? a. writing that addresses the reader as "you" c. writing that has the tone and style you would like to see in a letter you received Which of the following statements is true? a. Memos should not contain content with section headings. c. Memos are commonly written to people within your own organization. Which of the following formatting recommendations is NOT appropriate for a plain-text résumé? a.
Make sure most of the information is left justified. c. Use special characters such as boldface and italics for emphasis.At 23, Becky has just received her B.S. in horticulture from a state college. She has been interested in flowers and gardening since grade school. While in high school, she won several state-fair ribbons for her flowers, which she grew in her spare time while working part-time at a fast-food restaurant and going to school. She continued working at the restaurant while in college. What advice would you give Becky as she prepares her résumé in order to apply for a full-time position as a horticulturist for the local county extension service? At 23, Becky has just received her B.S. in horticulture from a state college. She has been interested in flowers and gardening since grade school. While in high school, she won several state-fair ribbons for her flowers, which she grew in her spare time while working part-time at a fast-food restaurant and going to school. She continued working at the restaurant while in college. What advice would you give Becky as she prepares her résumé in order to apply for a full-time position as a horticulturist for the local county extension service? a. Write either style of résumé, but add a detailed
paragraph in the professional information section that describes in professional terms her love of flowers. b. Write a chronological résumé. According to Chapter 10, what should you do after interviewing for a job? a. Refrain from taking any action until the interviewer follows up with you. b. Write a letter or email of appreciation. Which of these is NOT a guideline presented in Chapter 10 for establishing your professional brand? a. Describe your job skills. c. Focus on academic accomplishments and awards. Like the one shown in Chapter 10, job-application letters generally have four paragraphs. Two are the introductory paragraph and the concluding paragraph. What are the other two? a. education paragraph and employment paragraph a. education paragraph and employment paragraph Which of the following statements best displays appropriate levels of both confidence and politeness? a. I hope you will have some time available to consider my qualifications for this position. Please contact me at (123) 555-5555 if you would be able to set up a time. b. I am eager to meet with you to discuss my qualifications for this position. Please contact me at (123) 555-5555 to set up a time. What is most important to convey in the employment section of your résumé? a. information about how to contact your previous managers c. information about your successful accomplishments on the job Which of these statements best explains how your use of social media affects your professional brand? a. Potential employers will review your social-media use to see if you are a fun person to be
around. b. Potential employers will review your social-media use as one way to assess how you would behave on the job. In 2000, you received a B.S. in computer programming. Although you have had several jobs over the years, including positions at two major companies, your work history is irregular because you opted to stay at home with your two young children until they began elementary school. You now wish to return to the workforce but realize that your lack of familiarity with recent changes in computer technology and your irregular work history may be disadvantages. Which is the most appropriate strategy for dealing with your employment history in your résumé?
a. Modify the dates of employment to eliminate the gaps. c. Include the dates of employment and explain in the application letter that you chose to leave the workforce to care for your children. What are the two major types of résumés discussed in the chapter? a. skills résumé and chronological résumé a. skills résumé and chronological résumé According to Chapter 11, which of these is NOT a useful guideline to follow in creating a proposal for an audience in a different culture? a. Budget time for translation. c. Focus on costs. According to Chapter 11, what is the best way to describe the problem or opportunity being addressed by a proposal? a. in specific monetary terms a. in specific monetary terms ABC Electronics wants someone to install in its two buildings a top-of-the-line burglar-alarm system, which will not only sound an alarm but also simultaneously notify authorities and the company president. Video surveillance of the premises should also be a capability of the security system. In order to obtain price quotes, what should ABC Electronics write? a. a request for proposals a. a request for proposals Hardy Grocery Store has issued an RFP for the construction of a two-story warehouse addition to its main store. The warehouse must be built on 5,000 square feet of adjacent property, but it must have at least 9,000 square feet of storage space and have loading platforms for both North and East Street entrances. R&F Architects has responded with a proposal acknowledging the grocery's property restrictions and space requirements. R&F's proposal includes a sketch of the warehouse the company proposes to build, with multiple entrances from the exterior as well as entrances from the existing building. The proposal has a chart showing the phases of the project, including the completion date, and a section describing R&F's staff and similar past projects. The proposal ends with a bid. What should R&F add to the proposal to better compete with other organizations bidding on the project? a. a description of its quality-control measures a. a description of its quality-control measures Which of these is NOT a subject of a goods and services proposal? a. asking for a contract to provide cleaning and janitorial services to a government building for one
year b. asking for resources to study how a new pesticide affects lettuce and cabbage crops According to Chapter 11, what is a common name for the leader of a proposed research project? b. principal investigator According to Chapter 11, the introduction to a proposal must answer seven questions, one of which is "What is the problem or opportunity?" What is another question the introduction must answer? a. What are your sources of information? a. What are your sources of information? According to Chapter 11, what must you demonstrate to show that your organization can complete the work described in a proposal? a. program information b. qualifications and experience According to Chapter 11, a proposal typically results in one of two types of deliverables. One type is research. What is the other type? a. a tangible product, a service, or some combination of the two a. a tangible product, a service, or some combination of the two Which of the following best describes what a proposal is? a. a research report c. a persuasive argument The results section of a recommendation report is most likely to contain which of the following kinds of information? a. data a. data What is the difference between the conclusions section and the recommendations section of a report? a. Recommendations explain what the collected data mean, whereas conclusions list specific actions to take. b. Conclusions explain what the collected data mean, whereas recommendations list specific actions to take. What is the purpose of providing front matter in a report? a. to help readers understand the whole report and find the information they seek a. to help readers understand the whole report and find the information they seek According to Chapter 13, which of the following is NOT an acceptable way to present your conclusions in a recommendation report? a. Classify the options as either acceptable or unacceptable. c. Refer the reader to an appendix.The essential questions answered in the introduction of a recommendation report are similar to those answered in the introduction to what other kind of document? The essential questions answered in the introduction of a recommendation report are similar to those answered in the introduction to what other kind of document? a. meeting minutes c. a proposal Which of these would be included in the front matter for a report? a. the
introduction b. the executive summary Which of these is an example of documentation in a report? a. a citation for an article that gave you information for the report a. a citation for an article that gave you information for the report The air-conditioning system of Marcus Department Store has not been adequately cooling the store's first-floor office pod. At this point, the problem is not serious because three large shade trees overhang this portion of the building and ceiling fans provide air circulation. Although slumping sales prohibit any large expenditures at this time, the store's owner still wants to determine the reasons for the cooling failure. Consequently, his staff should conduct a study that will result in which of the following? a. a recommendation report b. an informational report Which is NOT a function of back matter in a report? a. to help readers know where to go for additional information c. to provide a brief technical summary of the report What is the term for a report section that functions as a brief condensation of the report addressed to managers? a. logic tree b. executive summary It is safe to assume that former employers in your recent past will serve as references for you. False Culture can be defined as the way of life of a group of people. Which of the following may influence culture? Language, religion, technology, history, educational background, ecology Inclusion means supporting and embracing diversity in a way that clearly shows all individuals are valued, recognized, and accepted for who they truly are. True. Which two things must you clearly understand in order to communicate successfully? Your audience and your purpose. In the results section of a recommendation report, you should interpret or comment on the data you have compiled. False. The point of learning about your audience is to use that information to tailor a document to fit the audience's needs. True. What is a common name for the leader of a proposed research project? Principal investigator. You are a floor supervisor at a manufacturing company. Yesterday, an important piece of equipment failed, stopping production for a full day. You need to explain to the company owners what happened. What kind of report will you write? An incident report. In some cultures, a person is more likely to walk down the hall to deliver a brief message than to send an email, because doing so shows more respect. True. What is the difference between the conclusions section and the recommendations section of a report? Conclusions explain what the collected data mean, whereas recommendations list specific actions to take. Which of these statements about working with someone from another culture is true? A topic of discussion that is common in one culture might be considered highly personal in another culture. Which source reflects the highest degree of authority on the subject of shale-oil deposits in North America? An article in a journal on geological research. A salutation is a greeting at the beginning of a letter, traditionally consisting of the word "Dear," the reader's courtesy title and last name, and a colon. True. Under the concept of work made for hire, anything written on the job by an employee being paid by the organization is the property of the organization—provided that the employee agrees after the document is written to surrender his or her copyright. True. What is the term for demographic information about individuals who use and follow social media? Analytics. Which of the following best defines writing that projects the "you attitude"? Writing that has the tone and style you would like to see in a letter you received. Which terms below are used in Chapter 4 to describe types of audiences? Primary, secondary, and tertiary. A writer preparing an electrician's manual is considering inserting company-designed danger symbols to denote the potential for electrocution. In deciding whether to do so, what should the writer's primary concern be? Liability law What should you do after interviewing for a job? Write a letter or email of appreciation. A black American woman who experienced disadvantages because of her gender, race, and class is an example of intersectional discrimination (i.e., the combination of being black, non-gender conforming, and from a poor social class). True. You are writing a progress report about a project that is going poorly. According to Chapter 12, what should you do? Explain objectively what has happened and how the overall project will be affected. The standard of utility is concerned with which of the following? The positive and negative effects that an action or a policy has, will have, or might have on others. An effective technical document must be both concise and comprehensive. True. When writing a proposal, what must you demonstrate to show that your organization can complete the work described (i.e., described in the proposal)? Qualifications and experience. Which of the following sentences effectively uses plain language appropriate for business correspondence? Attached is a copy of the contract for you to sign. Most technical communication has six characteristics. One characteristic is that technical communication helps readers solve problems. Which of the following is another characteristic of technical communication? Technical communication reflects an organization's goals and culture. Which of the following is a guideline for creating effective links in online documents? Structure your sentences as if there were no links in the text. Which of the following best describes what a proposal is? A persuasive argument Which of the following features of word-processing software are particularly useful in collaboration? Comment, revision, and highlighting features Which of these is an example of documentation in a report? A citation for an article that gave you information for the report. Recommendations This section answers the question "what should we do?" (e.g., what action(s) should the organization take?) Introduction Helps readers understand the technical discussion that follows (in the report). Includes the subject, purpose, and background of the report. It may also address the sources of information, scope, significant findings, recommendations, organization of the report, and/or key terms. Conclusion This section answers the question "what does it mean?" (i.e., the information gathered through your results). References A formally cited list of sources used in the report (used to acknowledge debt to your sources, establish your credibility as a writer, and to help readers locate and review your sources). List of Illustrations Serves as a table of contents for the figures and tables listed in the report. Table of Contents (TOC) Serves as a guide for navigating the report - it helps readers find the information they want and helps readers understand the scope and organization of the report. Abstract A brief summary of the report, usually no more than 200 words. Appendixes Conveys information that is too bulky for the body of the report or that will only interest a few readers. May include maps, diagrams, charts, computations, computer printouts, test data, or texts of supporting documents. Methods This section answers the question "what did you do?" It helps readers understand the steps that were taken to research your topic. Glossary An alphabetical list of definitions of vocabulary used in the report. Title page Includes (at least) the title of the report, the name of the writer, and the date of submission. Results This section answers the question "what does it mean?" (i.e., the information gathered through your results). According to the class textbook, there are five goals of document design. One goal is to make a good impression on readers. What is another goal of document design? To help readers locate and access the information they need. You are writing a report advocating that your company increase its use of social media. Your manager has said several times that she does not like to mix social media and business. She has pointed out several social-media problems that other companies have created for themselves. Which purpose statement would be best for a report to your manager? The purpose of this report is to demonstrate how the speed and flexibility of social media can help our company reach a growing audience of young adults with controlled, targeted messaging. Which design principle is especially important when you are creating navigational aids for your document? Repetition When critiquing the work of a team member, you should save your biggest compliment for the last comment in order to end on a positive note. False. Job-application letters generally have four paragraphs. Two are the introductory paragraph and the concluding paragraph. What are the other two? Education paragraph and employment paragraph. Primary research is the set of sources that you consult while you are in the document-planning stage. False. Secondary research is the process of creating technical information yourself, as opposed to collecting information that other people have discovered or created. False. After a minor accident at the laboratory where you work, your manager has decided to institute some new safety procedures. She asks you to write a memo to employees explaining the new procedures. What kind of informational report is she asking you to write? A directive Which of the following graphics would be best suited to showing the stages of a procedure or a process? flowchart Chapter 8 explains five benefits offered by graphics. One benefit is that they can save space. Which is NOT one of the other four benefits? Graphics are always more persuasive than words. You are writing a report on the two candidates competing to represent your district in the U.S. House of Representatives. You create a pie chart for each candidate to show where the candidate's campaign money comes from. In each pie chart, you use purple for small individual donations, orange for large individual donations, blue for corporate donations, yellow for contributions by political action committees, red for political-party donations, and gray for other money. Which principle of using color effectively have you followed? using color to create patterns Which of the following graphics would be best suited for showing the relative sizes of parts that make up a whole? pie chart According to Chapter 8, why must you cite the source of a graphic? It is part of your ethical responsibilities. You are making a graphic for automotive technicians that will illustrate the procedure for performing a computerized vehicle inspection. Which of the following is the best graphic for displaying this information? flowchart What does copyright law have to do with graphics? Copyright law determines who has the right to publish or republish a graphic. Which of the following graphics would be best suited to showing logical relationships? organization chart You work in the recruiting office of a large state university. You need to give your boss precise numerical data—including numbers of applicants, numbers of enrollees, percentages, and statistical measurements—about recruiting efforts in five different regions. Which type of graphic would best suit your needs? table Why is it important to take care in creating graphics for multicultural audiences? Culture affects how people read images and what they see in them. According to Chapter 14, an effective process description fully describes which of the following? substeps To minimize product-liability lawsuits in the event of improper use of Phillips lawn mowers, which of the following instructions should the company's lead technical writer NOT give to the company's manual writer? For ease of use, place all safety information in the Introduction so that users can read through all of it at once before using the product. Then, in the instruction steps, merely cross-reference to the Introduction. You are writing a manual for a deep fryer designed for home cooks. Which statement would be appropriately set off with Note as a signal word? The fry basket can hold 4-6 small doughnuts at a time. According to Chapter 14, what is an effective way to conclude a description? with a summary of major points and, in some cases, a brief description of how the parts or process steps work together While reviewing a draft of a trip report discussing the importance of a presentation she attended, a writer decides that some readers may not know the meaning of one of the terms she included. Which of the following strategies should the writer use if she wants to clarify the term briefly and unobtrusively? Include a parenthetical definition. Which of the following provides the best conclusion to a set of instructions for children under age 10 on how to assemble a toy airplane? Have fun with your toy airplane, but be careful about how and where you send it off. H&G Garden Supplies is revising its instruction booklet for assembling and installing its redwood garden arbor. The set contains two 6-foot trellises, two planter boxes, and a pair of adjustable arches. Which of the following should you NOT include in the back matter of the instruction booklet? safety information Which of the following is an effective sentence definition? Thermography is a printing process in which a special powder is added to the wet ink on the surface of the paper and then heated. What is one common way of concluding a set of instructions? with a troubleshooting guide According to Chapter 14, what is the primary way to indicate the nature and the scope of a description? writing an effective title or section heading to precede the description Which of the following is NOT recommended in Chapter 15 as a tip for presenting to an audience that comes from a different culture and has a different native language? Anticipate that the audience will adapt quickly to your presentation style. According to Chapter 15, what is one advantage of using a presentation template? A template allows you to maintain a consistent look for your slides without having to design each one individually. Chapter 15 discusses four aspects of the speaking situation that you should take into account when planning the graphics you'll use in an oral presentation. Which of the following is NOT one of those four aspects? formality of the presentation According to Chapter 15, where on a presentation slide should you place the claim you are making? in the headline area at the top According to Chapter 15, what should you do to analyze the speaking situation for a presentation? Analyze your audience and purpose and budget your time.
If you are presenting to nonnative speakers of English, which of the following should you do? Use simple vocabulary and slow down the pace of your delivery. One of the suggestions in Chapter 15 for introducing your presentation is to introduce yourself. What is another suggestion from the chapter? Explain the purpose of the presentation. Which of the following statements signals a transition? Now that we have discussed the symptoms of the disease, I would like to discuss its probable causes. According to Chapter 15, maintaining eye contact is one way to use your body effectively. Which of the following is NOT a good strategy? Pace back and forth to maintain the audience's interest. What is an advance organizer? a statement that tells the listener what you are about to say Is it safe to assume that former employers in your recent past will serve as references for you?It is safe to assume that former employers in your recent past will serve as references for you. According to Chapter 15, doing a self-inventory is part of planning a job search.
Which of these is a guideline presented in Chapter 15 for preparing for a job interview?According to Chapter 15, which of these is a guideline for preparing for a job interview? Study lists of common interview questions.
How many pages should a resume be quizlet?Make your résumé as long as needed to present your skills,But at least 1 full page.
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It is safe to assume that former employers in your recent past will serve as references for you.
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