Whether you are starting your first internship or have many years of professional experience under your belt, how you present yourself to others in the workplace matters. Setting a professional tone is crucial to building new relationships and ensuring you have a positive, successful experience in the workplace. Show Make a Good First ImpressionPeople often form impressions about others within seconds of meeting them, so it’s important to ensure you present yourself as a professional. Be aware of your body language and how others may perceive it. A good rule of thumb is to stand straight, maintain eye contact, and smile! Make sure you know the workplace dress code and office policies ahead of time. Arrive on-time and be prepared for important meetings. Avoid GossipHow you treat people says a lot about you. Don’t make value judgments on people’s importance in the workplace or speak negatively about your coworkers, even if you find yourself frustrated over a certain situation. Be thoughtful about how you interact with your supervisor(s), peers, and subordinates as well. Communication is KeyCommunication is an important part of workplace etiquette. It’s sometimes not what you say, but how you say it that counts so be mindful of how you communicate with your colleagues in meetings and one-on-one conversations. In regards to email, be sure your correspondence inside and outside of your workplace is written clearly and free of spelling errors. Remember, email is a permanent record of any conversation so never put anything in writing that you would say to someone’s face. Understand your Work EnvironmentThe values, policies, and procedures of a workplace can be difficult to discern at first. If you are in a larger organization with a structured human resource division, you may have access to an HR Manager or in-house trainings to keep you informed of your organization’s expectations. In a smaller workplace setting, some of that knowledge may come from observing others and asking questions of your colleagues when needed. Lastly, observing the atmosphere and actions of others can help you understand what’s appropriate and what’s not, and how to best navigate the workplace while maintaining your professionalism. As the global market grows, the need to understand multiple international standards of business etiquette is also growing. If you take a job or internship in another country, be to research the proper etiquette, culture and customs for both that country and the organization you plan to work for. Be Personable Yet ProfessionalSharing information about your personal life is your choice, but be cautious when it comes to what you share; some colleagues may be more open than others and might choose to keep their personal life private as well. Similarly, you may want to limit personal calls, emails, and other non-work related tasks to after work hours. Within your workspace, it’s okay to add personal touches but remember that your colleagues will see the space and consider it a reflection of your professional self. Lastly, getting to know your colleagues is a good thing but always be respectful of others’ space. If you need to discuss something with them, don’t just walk in; knock or make your presence known, and always offer to schedule a meeting for later in the day if they are busy in the moment. Share This
Being conscious of how you treat co-workers and clients, and ensuring a positive workplace attitude can help you to improve your productivity and effectiveness in the workplace. In general, professional behaviour comes down to ethics and dedication. Although possessing the necessary skills to do your job effectively is essential, having an understanding of what constitutes professional behaviour will help you develop your own high standard of work habits that could contribute to future career success. Here are our 12 tips: 1. Honesty: always act openly. Never share confidential, privileged or client information unnecessarily, and don’t tolerate or justify dishonest conduct by others. Report any conflicts of interest immediately. 2. Respect: maintain a respectful attitude to others at all times, even during stressful times. Don’t lash out at colleagues or disrespect anyone (senior or otherwise). Always use appropriate language (verbally and in writing) and don’t swear. Apologise for errors or misunderstandings, and keep your personal opinions of others private. 3. Meetings: arrive on time and be prepared by reviewing the agenda or meeting notes in advance. Make contributions to discussions where appropriate, and don’t take over when someone else is trying to talk. Respect the meeting convenor or chair, follow the appropriate format, and ask considerate questions. 4. Communication: speak clearly and in language others can easily understand, act courteously and use good manners when engaging with others. Follow any company guidelines regarding content, read information provided before asking questions, listen to others when they are talking or explaining, and don’t engage in office gossip. Be careful of language and tone in written communications, and don’t copy in others unnecessarily when emailing (but don’t intentionally exclude others either). 5. Time Management: don’t be late to work, instead arrive a few minutes early to settle, get your coffee and greet co-workers. Follow lunch and break schedules by leaving and returning on time. At the beginning of every day, review your schedule so you know what time you have to be where, and what workload you have on that day. 6. Integrity: act ethically and do the ‘right’ thing at all times, always report suspicious people in the office, misconduct, or other violations of company policy. Remain impartial keeping any personal bias and intolerances out of the workplace. 7. Safety: understand the company safety policy and report any maintenance or other hazards immediately. 8. Corporate Goals: have an understanding of your company’s missions, goals and objectives and the role that you play in achieving those. 9. Dress: dress in clean, appropriate clothing. Follow any dress code standards or guidelines and if there aren’t any, avoid clothing that is revealing, provocative, or includes offensive language or pictures. 10. Accountability: take responsibility for your work and actions, do what needs to be done, and don’t leave it for others. Be honest if things go wrong, or you don’t finish something on time, then work out an effective resolution to move forward. Seek help early if you need it. 11. Teamwork:you often need to work with people that you may not necessarily like. Set aside differences to work well with others since teamwork sometimes even outweighs performance – with people who work well with others often advancing based on that aspect. 12. Commitment: dedication and a positive action to your role and the organisation can carry you a long way. Plus, dedication from employees is often contagious with others being inspired to go the extra effort themselves. Essentially, being professional is about giving your best at all times. Think about how your behaviour will be perceived by others and make sure to understand and follow company codes of conduct where they exist. Would you like assistance from a Career Guidance Coach with any aspect of your professional career? If so, please see our Career Counselling Services. Back to www.katieroberts.com.au |
What are the variety of behaviors manners and habits used in the workplace referred to as?
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