Learning ObjectivesAfter completing this unit, you’ll be able to: Show
We want to help you do amazing things with AWS. Whether you are new or continuing to adopt AWS services and applications as your business solutions, AWS Support can provide various types of support depending on your needs and goals. AWS supports all our customers, including customers who are:
Explore the Support PlansAWS Support offers four support plans:
Basic support is included for all AWS customers. The other plans offer an unlimited number of technical support cases with pay-by-the-month pricing and no long-term contracts.
Case Severity and Response TimesIn addition to the support plan you select, the case severity will drive the type of response that you receive. There are five severity levels:
Note that there is no case support with the Basic Support Plan. These response times should be considered when you determine which support plan is best for your organization.
Meet Your TAM and Support Concierge in AWS Enterprise Support
For proactive guidance, AWS Enterprise Support has technical account managers (TAMs) designated as your primary point of contact. The TAM can provide guidance, architectural review, and continuous ongoing communication to keep you informed and prepared as you plan, deploy, and optimize your solutions. For account assistance, the Support Concierge is a billing and account expert who provides quick and efficient analysis on billing and account issues. The concierge addresses all nontechnical billing and account-level inquiries. In the next unit, we discuss additional AWS resources like the AWS Partner Network, AWS Marketplace, and AWS Quick Starts. Resources
What are the 4 support plans offered by AWS support?Features of AWS Support Plans. Basic.. Developer.. Business.. Enterprise On-Ramp.. Enterprise.. Which of the following AWS support plans provide enhanced technical support only during business hours via email?With its Enhanced Technical Support, the Enterprise Support plan provides you with 24×7 access to the AWS Cloud Support Engineers via phone, chat, and email.
Which of the following support plans is recommended if you are doing testing in AWS?We recommend AWS Developer Support if you are testing or doing early development on AWS and want the ability to get technical support during business hours as well as general architectural guidance as you build and test.
Which AWS Support Plan includes the assistance of a technical account manager?With Enterprise Support, you get 24x7 technical support from high-quality engineers, tools and technology to automatically manage health of your environment, consultative architectural guidance delivered in the context of your applications and use-cases, and a designated Technical Account Manager (TAM) to coordinate ...
|