Test Prep This preview shows page 1 - 2 out of 2 pages. What business result do you wan to achieve in communicating the bad news?c)How will the audience react to the news?d)What justification and explanation should you include?e)Is there anything you can say to soften the bad news?f)Should you include an apology?g)Can you do anything else to project a positive image and maintain goodwill4)What factors should you consider when selecting a medium to communicate bad news?(187)a)How many people are you communicating to?b)Where are they located?c)Are you communicating to the public?d)How significant is the news?e)Do you want feedback?f)Do you want written documentation?5)Under what circumstances should you state the bad news directly? (189)a)If the audience is unlikely to be upset or angry or expects the news and will not besurprised.b)If the news is easy to explain and understand.c)Important for the audience to see immediately.d)If it is relevant to health and safety. 6)What techniques can you use to soften the bad news in an indirect message? (192-3)a)Develop an effective buffer. We have textbook solutions for you! The document you are viewing contains questions related to this textbook. Essentials of Business Communication Guffey/Loewy Get answer to your question and much more 7)What are some options for closing a bad news message on a positive note? (194-5)8)Explain what you should look for when evaluating a bad news message? (195) Get answer to your question and much more a)Make sure that it is clear, easy to understand, honest, creates a sense of goodwill.9)How can you evaluate the business result of your bad news message? (196)a)Look at the message from the audience’s point of view.10) Identify the best strategies for communicating change. (200) End of preview. Want to read all 2 pages? Upload your study docs or become a Course Hero member to access this document We have textbook solutions for you!The document you are viewing contains questions related to this textbook. The document you are viewing contains questions related to this textbook. Essentials of Business Communication Guffey/Loewy Expert Verified Newly Uploaded DocumentsNewly Uploaded DocumentsSQ3 How should you evaluate bad-news messages?All communication requires evaluation to ensure that the message is effective. For sensitive communication like bad-news messages, evaluation is particularly important because the message can have significant negative business results. As you evaluate your message, look at it objectively and consider whether it is clear, easy to understand, and honest. Also consider whether you are communicating a sense of goodwill toward your audience. Then, step back and put yourself in your audience’s position to evaluate how they are likely to respond and whether the message will achieve the business result that you intend. Evaluate the message’s clarity, honesty, and sense of goodwillConsider the scenario that ... When evaluating a bad news message you should consider the message from the audience's point of view?When evaluating a bad-news message, you should consider the message from the audiences' point of view. During the evaluation process, the communicator should evaluate the message for honesty, clarity, and goodwill. What can be done to soften unexpected bad news? It can be placed later in the message.
Why is it important to consider the needs of the audience when planning a negative message?In all likelihood, the reader doesn't want to hear bad news. In order to minimize any possible damage to business relationships and to encourage the acceptance of your message, it is important to carefully consider the context in which the reader will receive the message.
What is the recommended order for messages that deliver bad news?Delivering negative news involves a buffer or cushion statement, an explanation, the negative news itself, and a redirecting statement. Whether you choose a direct or an indirect approach, the message should be delivered clearly and concisely, with respect for the receiver and the organization.
Which is the most important part of a bad news message?An explanation of the bad news is the most important part of a negative message because it prepares the reader for the refusal or denial – but it does NOT explicitly state the bad news yet.
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When evaluating a bad news message you should consider the message from the audiences point of view?
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