Last Updated on March 2, 2021 by Admin
What should a technician do before beginning any troubleshooting steps on a customer computer?What should a technician do before beginning any troubleshooting steps on a customer computer? Perform a data backup. After consulting the manufacturer manuals, a technician applies a series of recommended solutions that resolve a problem with a workstation computer.
When a support technician is troubleshooting a security issue on a system which action should the technician take just before documenting?1. When a support technician is troubleshooting a security issue on a system, which action should the technician take just before documenting the findings and closing the ticket? Ensure that all applications are working.
Which two types of data should be backed up before troubleshooting a computer for a customer choose two?BIOS system filedriver files for the hard diskInternet Explorer favorites files**Windows operating system filesdocuments that are created by the customer**Explanation:Only customer created data is necessary for backup as a precaution to the troubleshooting process.
What task should be completed before escalating a problem to a higher level technician?What task should be completed before escalating a problem to a higher-level technician? Replace all hardware components with components that are known to work.
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When troubleshooting a computer where can a technician find updated information about errors?
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