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MIS Chapter 13, MIS Chapter 14, MIS CHAPTER 151) The four kinds of structural organizational change enabled by IT, in order from least to most risky, are: C) automation, rationalization, redesigning, and paradigm shift. 2) In automation: D) employees are enabled to perform their tasks more efficiently. 3) Which of the following is more powerful than rationalization of procedures? A) Business process redesign 4) A bank has reworked its mortgage application process so that several steps are handled by computer software, and some steps are combined to reduce bottlenecks in processing. The goal is to gradually improve its efficiency over time. This is an example B) rationalization of procedures. 5) An upscale organic foods grocery chain is implementing
an information system that will enable it to add same-day home delivery of groceries to its customers. This is an example of: 6) The idea that the achievement of quality control is an end in itself describes a main concept of: 7) ________ provide(s) a methodology and tools for dealing with
the organization's ongoing need to revise and optimize its numerous business processes. B) Business process management 8) In order, what are the first three steps in BPM? A) 1. identifying processes for change, 2. analyzing existing processes, 3. designing the new process. 9) What is the greatest barrier to successful business process change? D) Organizational culture 10) Possible functions of BPM tools include all of the following except: D) testing the security of business processes 11) BPM software provides tools that help business do all of the following except: D) capture and identify information system requirements for a new system. 12) A(n) ________ is an organizational change that involves rethinking the nature of the business and the nature of the organization itself. 19) Which conversion process introduces the system first to a limited portion of the organization? 20) Which process develops a detailed description of the functions that a new information system must perform? 21) Systems design: B) shows how the new system will fulfill the information requirements. 22) Transferring data from a
legacy system to the new system would be defined by which category of system design specifications? 23) Unit testing: E) tests each program separately. 24) System testing: B) tests the functioning of the system as a whole in order to determine if discrete modules will function together as planned. 25)
Acceptance testing: D) provides the final certification that the system is ready to be used in a production setting. 26) In a parallel conversion strategy, the new system: C) and the old are run together for a time. 27) In the direct cutover conversion strategy, the new system: B) replaces the old one at on an appointed day. 28) Changes in hardware, software, documentation, or production to a production system to correct errors, meet new requirements, or improve processing efficiencies are termed: 29) In what stage of systems development are design specifications created? 30) A systems analysis includes a(n) ________ that is used to determine whether the solution is achievable, from a financial, technical, and organizational standpoint. 31) ________ provide(s) a detailed statement of the information needs that a new system must satisfy;
identifies who needs what information, and when, where, and how the information is needed. B) Information requirements 32) A(n) ________ is the model or blueprint for an information system solution and consists of all the specifications that will deliver the functions identified during systems analysis. C) systems design document 33) During the ________ stage of system development, system specifications that were prepared during the design stage are translated into software code. 34) ________ is the process of changing from the old system to the new system. 35) The entire system-building effort is driven by: D) user information requirements. 45) The primary tool for representing a system's component processes and the flow of data between them is the: 46) An entire information system is broken down into its subsystems by using: A) high-level data flow diagrams. 47) To understand and define the contents of data flows and data
stores, system builders use: 48) To show each level of a system's design, its relationship to other levels, and its place in the overall design structure, structured methodologies use: 49) In
object-oriented development: C) processing logic resides within objects. 50) In an object-oriented development framework for a university, how would the classes Degree, Mathematics, and Physics be related? B) Degree is a superclass to Mathematics and Physics. 51) Object-oriented modeling is based on the concepts of: A) class and inheritance. 52)
Object-oriented development could potentially reduce the time and cost of writing software because: 53) Which of the following statements about CASE is not true? A) CASE provides hardware and software tools. 54) ________ describe the transformation occurring within the lowest level of the data flow diagrams. E) Process specifications 61) End user
development: C) allows ends users to develop simple information systems. 62) Organizational software packages often include ________ features that allow the software to be modified to meet organizational
requirements. 63) The oldest method for building information systems is: D) the systems life cycle. 64) In the traditional systems life cycle, end users: D) are limited to providing information requirements and reviewing the technical staff's work. 65) In which type of systems building are the development stages organized so that tasks in one stage are completed before the tasks in the next stage begin? 66) You are an IT project manager for an advertising firm. The firm wishes to create an online tool that will be used to survey focus group reactions to products in development. The most important consideration for the firm is being able to offer the tool 67) A systems building approach in which the system is developed as successive versions, each version reflecting requirements
more accurately, is described to be: 68) Which of the following may occur when systems are created rapidly, without a formal development methodology? D) Testing and documentation may be inadequate. 69) What is the primary driving factor for firms in selecting domestic outsourcing firms to build system solutions? A) To take advantage of technical skills the firm does not have 70) A software package evaluation process is often based on a series of questions sent to vendors, called
a(n): 71) As a technical project manager, you have decided to propose implementing a prototyping methodology for a small web-based design project. What is the order of steps you will follow in this project? B) Identify user requirements, develop the prototype, use the prototype, revise and enhance the prototype. 81) A native mobile app is: C) a standalone application that does not use a browser. 82) What is the purpose of responsive web design? A) It allows one website to serve different platforms, such as tablets, PCs, and mobile phones. 83) A "responsive design" for mobile applications is a design that responds to a user's: D) digital device and screen size. 84) Which of the following is not a top priority in mobile application development? D) Designing for keyboard data entry 85) The process of creating workable information
systems in a very short period of time is called: 86) Which type of systems development is characterized by significantly speeding up the design phase and the generation of information requirements and involving users at an intense level? 87) Groups of objects are assembled into
software components for common functions, which can be combined into large-scale business applications, in which type of software development? B) Component-based development 88) ________ development focuses on rapid delivery of working software by breaking a large project into a series of small sub-projects that are completed in short periods of time using iteration and
continuous feedback. 89) Compared to the use of proprietary components, web services promise to be less expensive and less difficult to implement because of: B) their ability to enable communication among different systems using universal standards. 90) Which of
the following statements about mobile web apps is true? A) Users access mobile web apps through their mobile device's web browser. 1) On average, private sector IT projects underestimated budget and delivery time of systems by ________ percent. 2) As discussed in the chapter, which of the following is not one of the immediate consequences of inadequate software project management? 3) Which of the following is not one of the five main variables affecting project success? 4) All of the following are indications of a failed information systems project except: D) employees require training to properly use the system. 5) Which of the following project management variables defines what work is or is not included in a project? 6) Which of the following statistics from studies on failed projects is not true? E) The average cost overrun of IT projects is 20 percent. 7) Which of the following variables in project management is
an indicator of how well the project satisfies management objectives? 13) Which of the following is at the top of the management structure for information systems projects in a large company? C) Corporate strategic planning group and information systems steering committee 14) The ________ reviews and approves plans for systems in all divisions. C) information systems steering committee 15) The ________ consists of systems analysts, specialists from the relevant end-user business areas, application programmers, and
perhaps database specialists. 16) The ________ is directly responsible for the individual systems project. 17) A road map indicating the direction of systems development, the rationale, the current
systems, new developments to consider, the management strategy, the implementation plan, and the budget is called a(n): C) information systems plan. 18) Which of the following best describes the central method used in a portfolio analysis? A) Performing an inventory of all of the organization's information systems projects and assets 19) A firm in the finance industry should do which of the following to ensure that it stays current with technology? D) Have a few high-risk, high benefit projects
20) Which method would you use to develop risk profiles for a firm's information system projects and assets? 21) You have been hired by a firm in a non-information-intensive industry to evaluate its inventory of systems and IT projects. Which types of projects should the firm focus on? C) High-benefit, low-risk projects 22) Which of the following best describes the central method used in a scoring model? B) Performing a weighted comparison of the criteria used to evaluate a system 23) Which method is
used to assign weights to various features of a system? 24) Which of the following statements about scoring models is not true? C) The most important outcome of a scoring model is the score. 25) Which of the following would not be covered in the Strategic Business Plan Rationale section of an information systems plan? E) Current infrastructure capabilities 26) Which of the following would not be covered in the Management Strategy section of an
information systems plan? 27) Which of the following would not be covered in the Budget Requirements section of an information systems plan? C) Difficulties meeting business requirements 39) You are using a capital budgeting method to assess the worth of your company's new information system. Which of the following costs would you include in measuring the cash outflow? E) Hardware, software, and labor expenditures 40) The worth of systems from a financial perspective essentially revolves around the issue of: D) return on invested capital. 41) All of the following are intangible benefits of information systems except: 42)
Which of the following is not a tangible benefit of information systems? C) Improved resource control 43) The principal capital budgeting models for evaluating information technology projects are the payback method, the accounting rate of return on investment (ROI), the net present value, and
the: B) internal rate of return. 44) Which of the following strategies represents the proper approach to a high risk, high reward project? 45) Enhanced employee goodwill falls under what category of costs and benefits of
information systems? 46) Which of the following is a limitation of using a financial approach to evaluate information systems? D) Inability to assess costs from organizational disruption 47) ________ methods rely on measures of cash flows into and out of the firm. 48) In one strategic approach to determining information requirements, managers select a small number of ________ that reflect firm success and profitability. D) key performance indicators 56) You have been hired to implement an enterprise system that will automate much of the billing and accounting work for a statewide HVAC services company. Which of the following would you prepare to describe how the new system will affect a firm's struct D) Organizational impact analysis 57) Counterimplementation is best defined as: B) deliberate attempts to thwart the implementation of a system. 58) All of the following are directly correlated with increased risk except: A) a large amount of technical expertise from project team and information team staff. 59) Which of the following statements best describes the effect that project structure has on overall project risk? B) Projects with relatively undefined goals are more likely to be subjected to users changing requirements and to run a higher risk of not satisfying project goals. 60) Which of the following statements about project risk is not true? B) The higher the number of implementation staff on a project, the lower the risk. 61) Which of the following refers to all organizational activities working toward the adoption, management, and routinization of a new information system? 62) Which of the following is not one of the activities of the systems analyst? D) Formulating of capital budgeting models 63) Which of the following types of projects is most likely to fail? C) Business process redesign project that restructures workflow and responsibilities 64) Which of the following is not a responsibility of effective change management? A) Integrating legacy systems 65) Which of the following is not something you would
use to control risk factors in an information systems project? D) Real options pricing models 66) Internal integration tools: A) enable a project to have sufficient technical support for projects with challenging and complex technology. 67) Which of the following is an example of using an internal integration tool? D) Holding frequent project team meetings 68) Formal planning and control tools: B) enable a project manager to properly document and monitor project plans. 69) Which type of planning tool shows each task
as a horizontal bar whose length is proportional to the time required to complete it? 70) To review a project's tasks and their interrelationships, you would use which of the following? 71) Which of the following helps
project managers identify bottlenecks in project development? C) Formal planning and control tools 72) External integration tools: D) consist of ways to link the work of the implementation team with users at all organization levels. 73) Which of the following is an example of using an external integration tool? B) Including user representatives as active members of the project team 74) Which of the following is not an organizational factor in systems planning and implementation? 75) In sociotechnical design: A) separate sets of technical and social design solutions are developed and compared. 76) Which of the following is the most widely used project management software today? 77)
Successful system building requires careful ________ management to minimize organizational resistance. 78) Which of the following statements about the user-designer communications gap is not true? E) Information systems specialists prefer systems that are oriented toward solving business problems or facilitating organizational tasks. 79) Which of the following best describes the relationship between system implementation and user involvement and management support? C) System implementation generally benefits from high levels of user involvement and management support. 80) The differing backgrounds between users and information systems specialists is referred to as the: E) user-designer communications gap. 81) Information systems specialists often tend to seek solutions
that: C) optimize hardware and software efficiency at the expense of ease of use. 82) According to the Project Management Institute, what is the leading factor in project success? B) Executive sponsors who are actively engaged 83) While users are concerned about an information system delivering the information needed for work, designers might be concerned about: D) what demands the system will place on the company servers. 1) Final assembly of Apple's iPhone occurs in which of the following locations? 2) The major dimensions of international systems architecture include each of the following except: d) transborder data flows 3) Which of the following is not a general cultural factor driving global business? 4) New levels of global coordination of all of the major business functions permit the location of business activity according to: 5) Which of the following is the best definition of international information systems? D) Basic information systems required by organizations to coordinate worldwide trade and other activities 6) What is the first thing you should consider when thinking about building an international information system? C) The global environment where your business will operate, and identify the business drivers for your firm and industry 7) Which of the following industries is most
affected by globalization? 8) Transborder data flow refers to: D) the movement of information across international boundaries. 9) Which of the following is not a business driver of global business? e) growth of international systems 10) Making judgments and taking action on the basis of narrow or personal characteristics is referred to as: 11) All of the following present challenges to developing global business systems except: 13) Which of the following statements about transborder data flow is not true? B) Privacy Shield provides additional privacy protection for U.S. citizens. 12) Which of the following is not a specific challenge to global business systems? 14) Which of the following statements about accounting practices in different countries is not true? D) U.S. accounting practices focus on demonstrating compliance with strict rules. 15) Most large companies with overseas operations have
inherited: b) patchwork international systems from the distant past 16) From your reading of the chapter case, which of the following best describes the challenge Dunlop Aircraft Tyres was facing as a global company? C) Fragmented legacy systems and data without proper integration 17) Japanese consumers who only want to purchase products made in Japan are an example of: A) cultural particularism. 18) In a multinational business strategy, the ________ business function is decentralized and dispersed among foreign units. 19) In terms of global business strategy and structure, a multinational strategy: B) concentrates financial management and control out of a central home base while decentralizing production, sales, and marketing operations to units in other countries. 20) Most companies pursuing a global strategy begin as: 21) A company that controls finances in the home
country and decentralizes production, sales, and marketing operations to other countries is using a ________ strategy. 22) In terms of global business strategy and structure, a multinational company will use a policy of: D) dispersed production and marketing, with centralized accounting and strategic management. 23) Which of the following is the dominant pattern of the system configurations used by transnational firms? 24) In terms of global business strategy and structure, a franchise company will use a policy of: D) dispersed production, marketing, and human resources, with centralized strategic management and finance/accounting. 25) Which of the following is not one of the primary types of firm strategy discussed in the chapter? e) international exporter 26) In terms of global business strategy, the governance of ________ firms has been likened to a federal structure�strong central management core of decision making, but considerable dispersal of power and financial resources. 27) Which of the following statements about transnational firms is not true? E) Many firms have attained transnational status. 28) Which of the following is not one of the main organizational issues facing firms who are seeking to globalize? d) defining the global environment 29) In centralized systems: D) systems development and operations occur totally at the domestic home base 30) In duplicated systems: A) development occurs at the home base and operations are handed over to autonomous units in foreign locations. 31) In decentralized systems: B) each foreign unit designs its own unique solutions and systems. 32) In networked systems: C) systems development and operations occur in an integrated and coordinated fashion across all units. 33) Domestic exporters typically have highly ________ systems. 34) Multinational companies tend to dominantly have ________ systems. 35) Franchise companies have typically had ________ systems. 36) Which of the following is an emerging pattern of system configuration for multinational companies? 37) The network systems structure is the most visible in ________ services. 38) Which of the following statements about networked systems is not true? E) Networked systems are an emerging trend for domestic exporters. 39) Of the following, which is
one of the central principles recommended in this chapter for a firm organizing itself for international business? A) Organize value-adding activities along lines of comparative advantage. 40) Which of the following methods of encouraging local users to support global systems should be avoided as much as possible? 41) Which of the following is not one of the principal management challenges in developing global systems? C) Defining an acceptable test plan 42) Which of the
following occurs as a firm moves from local option systems to regional and global systems? 43) In order to define centers of excellence in a global firm, you first need to identify: b) core business processes 44) Which of the following is not one of the main benefits to implementing global systems? d) reduced hardware costs 45) When developing a global system, bringing the opposition of local groups into the process
of designing and implementing the solution without giving up control over the direction and nature of the change is called: 46) Transnational centers of excellence do all of the following except: 47) Which of the following
is not an important factor when implementing a global information system solution? B) Understanding if your computer system can operate in a global environment 48) Which systems are worth sharing on a transnational basis, from a cost and feasibility point of view? A) Only some core systems that support functions that are absolutely critical to the organization 49) The chapter outlines four steps in developing an effective global system solution. Which of the following is not one of these steps? A) Identify outdated legacy systems to be replaced 50) The way to identify core business processes is to conduct a: c) business process analysis 51) Software localization is the process of: C) converting software to operate in a second language. 52) Which of the following is not an important technology issue to consider when developing an international information system? B) Deciding how mobile computing will fit into your international system 53) Which of the following countries has the highest percentage of its total population using the Internet? 54) Based on your reading of the chapter, why should companies avoid creating an all-encompassing, new global system when moving
towards global operations? D) Opposition is strengthened because of requirements for huge resources. 55) Which of the following statements about connectivity in relation to global systems is not true? B) The public Internet guarantees a basic level of service. 56) Which of the following has the second-largest number of Internet users in the world? 57) All of the following countries block access to websites considered morally or politically offensive except: 58) Which of the following is not one of the principal problems of international networks? 59) In developing countries, use of the Internet is limited by all of the following except: a) use of mobile telephones 60) Which types of systems are widely used by manufacturing and distribution firms to connect to suppliers on a global basis? What are the first three steps in BPM?The BPM life cycle step by step. 1- Planning and Strategic Alignment. ... . 2- Process Analysis. ... . 3- Process Design. ... . 4- Process Implementation. ... . 5- Process Monitoring. ... . 6 – Process Refinement.. Which of the following refers to the key kind of structural organizational change associated with information technology?Figure 14-3 shows four kinds of structural organizational change that are enabled by information technology: (1) automation, (2) rationalization, (3) reengineering, and (4) paradigm shifts. Each carries different rewards and risks. The most common forms of organizational change are automation and rationalization.
Which conversion process introduces the system first to a limited portion of the organization?Chapter 13. Which of the following may occur when systems are created rapidly without a formal development methodology?Which of the following may occur when systems are created rapidly, without a formal development methodology? Testing and documentation may be inadequate.
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Which of the following is conversion strategy that replaces the old system entirely with the new system on an appointed day?
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