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Terms in this set (77)Which of the following best describes the key to having an effective scheduling system? Customize system to the type of practice Which of the following best describes the most widely used scheduling system in which each patient is assigned a specific time? Stream Which of the following scheduling system allows unscheduled periods to be used for purposes other than assiting the physician with patients? Clustering Which of the following scheduling systems allows patients to be seen throughout a particular period? Open Hours Which of the following scheduling systems plans for patients to be seen in the first half hour of each hour? Modified wave What is the primary purpose of analyzing patient flow? To maximize office scheduling practices Which of the following is most important for the medical assistant to review when performing a patient flow analysis? The time frame for each appointment The patient flow analysis shows that Dr. Care averages spending fifteen minutes with patients, and they are scheduled every twenty minutes. What would be your next appropriate step? Report results of analysis and discuss recommendation with physician Which of the following scheduling records should be kept for legal purposes? Appointment books, hard copy day sheets, computerized schedules Which of the following best describes the length of time the medical office should retain all records for legal purposes? 7 years Which of the following best describes one of the most frequently voiced frustrations with physicians' office schedules? Patients have to wait too long to be called to exam room Which of the following is the most appropriate action when there are delays in the physician's schedule? Give patients an estimate of delay and options to deal with delay Which of the following should always be documented in the patient's medical record? Cancellation or no-show of appointment Which of the following is the most appropriate action when scheduling a patient in the office and the phone rings? Excuse yourself and briefly answer the call Which of the following best describes one of the primary sources for a specialist physician's practice base? Physician referrals Which of the following is NOT an interpersonal skill required for a person scheduling appointments? Have a relaxed casual manner Which of the following is not a variable involved in scheduling appointments? Implementation of cancellation and rescheduling policies Which of the following best describes the purpose of triage? Determine urgency of call and care needed Which of the following is not a requirement of triage Send all urgent patients to the emergency room Whic if the following is not routinely required for recording to the appointment schedule? Address of the patient Which of the following is not an advantage of computertized appointment scheduling? Appointments are always accurate and current Which of the following describes an action of the medical assistant that best facilitates checking in patients?
Pull the medical records of patients on schedule before office opens. Which of the following actions is most appropriate when checking in patients? Discuss vital information with patient in a private location Which of the following best describes how the medical assistant can make patients feel welcome? Smile and express a courteous attitude to patient Which of the following best describes a behavior indicating the value of the patient? Acknowledge patient leaving the office Which of the following is an action that would motivate a patient to be on time? Give patient a written appointment and express appreciation for timely arrival Which of the following is the most appropriate action for handling patient "no shows" in appointment schedule? Draw a red X through the patient's name. Which of the following best describes a typical office policy concerning no shows? Have physician review patient's record after a certain number of incidences. Which of the following best describes one of the best methods for achieving a higher rate of fulfilled appointments? Use a reminder system What is the first step in designing a schedule system? Choose an appropriate appointment schedule system Which of the following situations will require the most time for an appointment? Complete physical examination, first visit Which of the following is the most appropriate action when a patient telephones with symptons of acute illness? Work into schedule immediately Which of the following is the most appropriate action when a non-patient walks in asking for an appointment? Explain office policy and schedule an appointment or the next available space Which of the following conditions would NOT require a same day evaluation by the physician? Cold with runny nose Which of the following statements best describes the legal importance of accurate medical records?
They serve as the written record that proves care Which of the following is a filing tool used to track a patient's chart removed from the storage area? Out guide Which of the following is a filing method used to identify and separate items to be filed in small parts of the whole? Index unit Which of the following best describes how titles are classified when alphabetizing and assigning units for filing order? Separate unit at the end How many indexing units apply to the name and title, John W. Williams MD? four How would Henry Patrick Hays IV be filed in relation to Hentry Patrick Hays Jr? before Sr, Jr, I, II, III. IV How are symbols such as &, $ and # filed? indexed separately as a word Which of the following applies when indexing numbers that are written with a word? indexed as a unit with the word Which of the following is a coding system that is not commonly used in ambulatory care centers? geographic Which of the following is not a type of color coding system? tab beta a Which of the following best describes the tab-alpha system? full cut folders and a color coded label Which of the following best describes the captions marked on the tabs of the guides? single, double Which of the following is considered primary information found on an out guide? date chart was removed Which of the following is not essential equipment needed with a numeric filing system? out guide Which of the following is the most appropriate order of filing with a numeric system? ascending order Which of the following best describes the primary use of cross-reference filing? Identifying location of a file Which of the following best describes a filing method that serves as a reminder for future actions? Tickler Which of the following best describes the primary use of out guidees? Check-out system or cross reference Which of the following is not an appropriate action to locate missing files? Check all out guides Which of the following best describes the process of sorting through records and removing those that are not active? Purge system Which of the following is not an example of a database? Patient progress notes Which method of arranging charts uses a sheet that lists vital identification data, immunizations, allergies, medications, and problems? problem-oriented medical record (POMR) Which method of arranging charts files data strictly with the most recenetly charted materials to the top of the folder? Strict chronological arrangement Which of the following best describes records that need to be readily accesible for retrieval of information? Active Which of the following is the appropriate place for filing an item that is unique and has no related folder Miscellaneous Which of the following best describes a computer tool used for storing information in a form that allows easy retrieval of information related to a specifc topic? Database Which of the following would apply to the legal standard if there is no written record of a temperature, a visit, a history, physical or a lab report? It was not written down, so it did not happen Which of the following is the most appropriate format for a patient's name on a medical chart? legal name Which of the following is the appropriate indexing unit for St. Ann's Hospital? Stanns Hospital Which of the following is used in numeric filing as a journal or computer listing in which numbers are pre-assigned? accession record Choose the correct filing order the the following persons? 5 Peter Lally Which of the following is the correct order of the procedural steps for filing patients' medical records? 3. inspect Which of the following is not considered when choosing a patient filing system? amount of cross referencing needed Which of the following filing systems would be most appropriate? numeric Which of the following types of filing cabinets would be needed for an office of this size? movable filing units Which of the following medical record formats is most commonly used for this type of practice? SOMR How would the filing labels be placed on the edge of the folders? Bottom Right One sorting is required Advantage of alphabetic filing Names and addresses are put on labels Disadvantage of alphabetic filing Transposition is easy Disadvantage of alphabetic filing The order is simple to understand Advantage of alphabetic filing Standard procedures are followed Advantage of alphabetic filing It is used best with with smaller offices Disadvantage of alphabetic filing Sets with similar termsAMA Final Mod 3 multiple choice90 terms joy_croddy CMA mock test75 terms Buddy122979 AMA Final73 terms ROVBRI001 Sets found in the same folderAMA: Chapter 14 - multiple choice47 terms gabendamonsma AMA ch 429 terms angella_matthews AH101 Ch 12 Quiz20 terms makayla_renae9 AMA Chapter 8 S/G50 terms sabrinarochelle2 Other sets by this creatorAMA28 terms Buddy122979 Health Care Settings and the Health Care Team Chap…71 terms Buddy122979 The Medical Assisting Profession49 terms Buddy122979 Chapter 13 Endocrine System part 131 terms Buddy122979 Other Quizlet setsPsych Midterm Practice Questions83 terms teen351 Neuro Module 596 terms Channsie_CarterPLUS AP Government - 5 Steps to a 5 (2020 edition) flas…15 terms Sheryl_Lovell NHA 12 Phlebotomy15 terms Odette_rivas Related questionsQUESTION Gen Xers have a tendency to define leadership as: 15 answers QUESTION 6. Explain glacial advance and retreat in terms of mass balance. 3 answers QUESTION In a process or demonstration presentation, a speaker would be wise to use what type of organizational pattern? 15 answers QUESTION A nurse working on a unit using the primary care delivery model would expect to observe which practice specific to primary care delivery? 4 answers Which of the following scheduling systems plans for two or more patients to be given a particular appointment time?Chapter 16. Which of the following is the most appropriate action documenting patient no shows?Which of the following is the most appropriate action for handling patient "no shows" in appointment schedule? Draw a red X through the patient's name. Which of the following best describes a typical office policy concerning no shows? Have physician review patient's record after a certain number of incidences.
Which of the following is the most appropriate action when a patient telephones with symptoms of acute illness group of answer choices?Which of the following is the most appropriate action when a patient telephones with symptoms of acute illness? Work an appointment into the schedule immediately.
What are possible actions when a patient misses an appointment? Schedule other activities in cancellation slots.. Send the patient a letter pointing out that he canceled a necessary appointment.. Encourage the provider to take the time off.. Leave the time open so the provider can decide what to do.. Attempt to schedule another patient in the cancellation slot.. |
Which of the following is most appropriate action when there are delays in the physician schedule?
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