Which of the following is typically the first step in the compensation administration process?

Sean owns a local cafe and bakery. Her business has been very popular. She operates in three locations in the Kansas City, MO urban area. She has 54 employees and her business has generated in excess of $2 million gross and $150K net during each of the last five years. Being in the restaurant industry, Sean has experienced high employee turnover each year. She has two chefs who produce delicious and appealing menu items that have created a loyal following for Sean's bakeries and cafes.

You are a Human Resource Management consultant and Sean has hired you to help her upgrade her employee compensation and benefit management practices. She has asked for particular help in reducing overall employee turnover, while helping her to retain the company's key employees, including the two chefs.

What employee compensation and benefit management advice would you offer to Sean? Write an outline of recommendations that address Sean's needs, and that take into consideration the evolving business standards regarding employee and executive compensation and mandatory, voluntary, and flexible benefit plans.